The Office of Information Technology (OIT) is here to help you with a wide range of technology needs. The most effective way to get help is creating a ticket in the OIT Technology portal for both students and employees across the state. You can call 208-885-HELP assistance. If you are unable to get in touch with support staff, please leave a message. Alternatively, you can email firstname.lastname@example.org with a description of your request. In both cases, a ticket will be created, and you will receive an email with the ticket number on it.
You can also find many answers to your questions in the OIT Knowledge Base. There you will find articles on a variety of topics that will walk you through solving problems with step-by-step instructions. Knowledge base articles are constantly being updated and articles are added as processes and technologies change.
If you have already requested service from OIT, you can check the status on your request by logging in to the OIT Technology portal, and clicking on “My Tickets”. You must be logged into the portal with your university account to see your tickets. You can change the search selection to look for past tickets or refine your search based on your needs.
The Student Technology Center (STC) is here to provide technical support to all University of Idaho students statewide. Common services include account management, DUO administration, network assistance, Student computer labs, printing support and more. Students can submit a ticket using the OIT Technology Portal, calling 208-885-HELP (4357) or emailing email@example.com. If you are on Moscow campus, students can find help at the STC in the Teaching and Learning Center (TLC), Library First floor and Living Learning Communities (LLC) Info Desk. For hours and more information see Student Technology Center.
OIT offers technology support for U of I employees across the state through its Technology Solutions Partners (TSPs). See Technology Solutions Partners directory for the location of TSPs across the state of Idaho.
You can submit tickets for help to fix technology issues and assistance with the following:
- Accounts, Groups and Passwords
- Hardware Support and Troubleshooting
- Software Support and Troubleshooting
- Purchase Hardware and Software Licensing
- And many others
Classroom Technology Help
Over 100 general university classrooms (GUCs) are supported and maintained by the Collaboration & Classroom Technology Services (CCTS) team. CCTS also offers training on how to use classroom technologies, provides consultation on design and installation of departmental classroom and meeting spaces, and serves as the administrators of Zoom. Additionally, CCTS creates the newsletter for instructors each semester with OIT updates and helpful hints on using classroom technologies and Zoom. For more information on using classroom technology including classroom equipment and Zoom go to Classroom Technology knowledge base section.
Alumni and Retiree Help
Alumni and Retirees can also submit a ticket through the OIT Technology Portal, calling 208-885-HELP (4357) or emailing firstname.lastname@example.org. Help is provided is a best effort within the resources provided by the university.
New Administrative Software
If your unit is considering administrative software systems to assist with your business processes or improve service to your customers, OIT can evaluate the software for usability, security and integration with existing systems. Such requests will need to go through the IT Governance & Prioritization process. Once you have leadership support for your idea, it can be submitted for evaluation through the OIT Technology Portal. If in doubt about what to do, contact your TSP and ask for help.