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Physical Address:
E. J. Iddings Agricultural Science Laboratory, Room 10
606 S Rayburn St

Mailing Address:
875 Perimeter Drive MS 2332 Moscow, ID 83844-2332

Phone: 208-885-7982

Fax: 208-885-9046

Email: calspubs@uidaho.edu

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Customer Complaints: An Important Food-Safety and -Quality Opportunity

BUL1034

October 1, 2022

No one really likes to handle customer complaints, yet ignoring them might prove hazardous to your bottom line. Indeed, they can be a gold mine of information that, used shrewdly, improves your business’s performance. Learn the best practices of handling customer complaints as a food manufacturer in this four-page bulletin, particularly the basics of complaint management: setting up an effective communication stream to process collected data, finalizing trend reviews and converting the results into effective training and company outreach.

Author: Janna Verburg-Hamlett

4 pages

Customer Complaints: An Important Food-Safety and -Quality Opportunity

Contact

Physical Address:
E. J. Iddings Agricultural Science Laboratory, Room 10
606 S Rayburn St

Mailing Address:
875 Perimeter Drive MS 2332 Moscow, ID 83844-2332

Phone: 208-885-7982

Fax: 208-885-9046

Email: calspubs@uidaho.edu

Location