University of Idaho - I Banner
A student works at a computer

VandalStar

U of I's web-based retention and advising tool provides an efficient way to guide and support students on their road to graduation. Login to VandalStar.

Meet Our People

Office of Information Technology (OIT) Leadership

The Office of Information Technology includes five departments and functions directly reporting to the Vice President of Information Technology and Chief Information Officer Dan Ewart. These units include more than 70 staff and 25 student employees committed to delivering friendly, timely and customer-focused service and collaborative technological solutions. The OIT leadership group meets regularly to discuss IT strategies, projects and issues.

Dan Ewart

Vice President of Information Technology and Chief Information Officer

Headshot of Dan Ewart in natural light

208-885-2271

dewart@uidaho.edu

Margo Holthaus

Executive Assistant to the Vice President for Information Technology/CIO

Margo Holthaus headshot

208-885-2127

margo@uidaho.edu

Mitch Parks

Chief Information Security Officer

Mitch Parks headshot

208-885-2522

mitch@uidaho.edu

Tom English

Interim Director, Technology Solutions Partners

Tom English

208-885-1233

tome@uidaho.edu

Jerilyn Prescott

Deputy Director, Customer Satisfaction and Communications

Jerilyn Prescott

208-885-9326

jprescott@uidaho.edu

Kali Armitage

Director, Enterprise Applications

No photo placeholder

208-885-2076

kali@uidaho.edu

Darren Kearney

Deputy Director, Student and Technology Operations Support

No photo placeholder

208-885-4053

darrenk@uidaho.edu

Dave Lien

Director, Technology Infrastructure and Innovation

Dave Lien headshot

208-885-2128

davelien@uidaho.edu

Teresa Amos

Deputy Director, IT Planning & Initiatives

Teresa Amos

208-364-6121

tamos@uidaho.edu

Leadership Team

The Office of the Vice President of Information Technology and Chief Information Officer

Dan Ewart

Working closely with the rest of the University of Idaho's executive team, a wide-ranging customer base and the OIT staff, Dan helps identify, lead and execute OIT technical strategies that move the university forward in achieving its goals and strategic initiatives.

Executive Assistant to the Vice President for Information Technology/CIO

Margo Holthaus

The executive assistant provides daily and comprehensive multi-leveled administrative services and support to the entire OIT organization including the VP of IT/CIO.

Chief Information Security Officer

Mitch Parks

University of Idaho is committed to providing an environment that protects the privacy and security of information and electronic resources necessary to support our mission of teaching, learning and research. OIT's Information Security Officer provides policy and security oversight for institutional information and technology resources, providing a structured approach to information risk management for the campus. 

Enterprise Applications

Director, Kali Armitage

Enterprise Applications implements and maintains information systems that support university operations. These systems include enterprise business applications such as Banner, VandalWeb, FAMIS (facilities management), TouchNet (payment gateway), and Sitecore (the University's website). The team also supports a number of custom-developed applications that serve departments across the university.

Enterprise Applications provides the following services: administration applications support-technical and functional; system applications development and enhancement; data integration; and database management-to ensure reliability, stability and performance. The team's focus is on providing outstanding customer support and maximizing the end user experience. They help colleges and departments identify the appropriate technology solution for real business problems with the goal of increasing overall productivity and efficiency.

Technology Infrastructure and Innovation

Director, Dave Lien

Responsible for the University of Idaho's information technology infrastructure, including data networking, server hosting, classroom technology and the deployment of software to computers. The unit provides system design, system management and operational support for a wide variety of technology-based systems. This OIT unit relies heavily on processes and standards to maintain an infrastructure environment that is efficient and cost-effective while also striving to maintain the security of the university's sensitive data.

Technology Solution Partners

Interim Director, Tom English

Technology Solution Partners provide enterprise support solutions to the University of Idaho faculty, staff, and students across the state. TSPs coordinate with customers to better understand their technology needs to provide guidance and support for university partners. See Technology Solutions Partners for more information and locations of TSPs across the state.

Student and Technology Operations Support

Deputy Director, Darren Kearney

The Student Technology Center supports all students across the state from helping with access to student resources to connecting personal devices to the university network in residence halls. Operation Support staff process all technology purchase requests, configure computers, maintain phones, produce vandal cards plus many other tasks.

IT Planning and Initiatives

Deputy Director, Teresa Amos

Leads and facilitates process improvement efforts, efficiency efforts, and improvements in policy, standards and procedures, service management, and related systems and grant funding in support of the goals of the university and OIT.
Develop, and maintain, the university’s enterprise service management systems and other key initiatives and the associated technology support process, to provide outstanding customer service, and track the efficiency and performance of technology support by developing support metrics and standards for service excellence and will act as a liaison between various groups to build a cohesive environment for feedback.

Customer Satisfaction and Communications

Deputy Director, Jerilyn Prescott

Customer satisfaction and communications. Coordinates with other OIT teams to ensure OIT services and support meet the university community needs. This position coordinates communications about OIT activities and initiatives as well as explores opportunities to improve getting our messages to students, faculty, and staff. This position also reviews OIT services to identify areas of strengths and improvement.

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Summer Hours:

Monday - Friday
7:30 a.m. to 4:30p.m.

Phone: 208-885-4357 (HELP)

Email: support@uidaho.edu

Map