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Employee Assistance Program

The Employee Assistance Program (EAP) is a free, confidential service that offers eligible employees and their families access to professional counseling, legal and financial consulting, referral information and a variety of online resources.

You do not have to enroll in a medical plan to participate in the EAP. However, if you are enrolled in a medical plan, you may be able to maximize your benefits by accessing free EAP services before using behavioral health benefits, which require you to pay a share of the cost.

Access Services

By phone: call 800-999-1077 and use company code UI1

  • Access EAP services
  • Emergency Crisis Line available 24/7

Online: visit and use company code UI1

  • Access EAP services
  • Explore self-help information and webinars

Learn More

EAP Resources

Up to eight counseling sessions per person per issue per year are available to employees and their dependents at no cost. The EAP will provide referrals to counselors for issues such as:

  • Anxiety and stress
  • Depression
  • Grief
  • Parenting
  • Drug or alcohol abuse
  • Transition and change
  • Relationship concerns – individual, marital and family

  1. Call the Employee Assistance Program (EAP) 24/7 at 800-999-1077.
  2. The EAP will ask for your name and other basic information, including why you are seeking counseling. They maintain the same confidentiality as licensed counselors and you can be brief. Let them know if you have counselor preferences such as gender or time of day they are available, and if you are willing to receive counseling via telehealth. Telehealth can widen the availability of counselors because they don't have to be local.
  3. The EAP will provide you with the name and number of at least one counselor, as well as a short billing code. Either you or the EAP will provide that code to the counselor so that you won’t be charged for your sessions.
  4. Call the referral(s) and schedule an appointment. Sometimes the counselor’s schedule is full and they aren’t taking clients. If so, call the EAP again and get more referrals.
  5. At your first appointment with your counselor, provide the code from the EAP, if the EAP did not already provide it to them directly. Billing will happen automatically between the EAP and your counselor; you will not be charged or need to handle any paperwork.
  6. If you want to continue past eight sessions, you may use your insurance and be charged. You can talk with your counselor about their fee structure.

This service takes the legwork out of provider searches. A WorkLife consultant can help you find local providers and resources that meet your needs for issues such as:

  • Childcare and parenting: child care facilities, summer camps, parenting support groups.
  • Adoption: adoption agencies, support groups, legal assistance.
  • Daily living: home repair, pet care services.
  • Adult care: elder care and respite services, legal and financial issues.
  • Education: K-12 public and private schools, secondary education, financial aid, tutoring.

For more information, see a summary of WorkLife Consultation and Referral Services. You can access WorkLife services online or by phone.

The EAP offers a wide variety of free on-demand seminars on topics such as:

  • Mental health and wellbeing
  • Self-care and stress management
  • Building resiliency
  • Navigating traumatic events
  • Creating boundaries
  • Parenting
  • Effective communication
  • Setting goals
  • Budgeting and financial wellbeing

To access webinars, visit and enter code UI1.

The EAP offers a library of free articles, videos and helpful links on topics such as:

  • Parenting
  • Adoption
  • Aging
  • Mental health
  • Addiction and recovery
  • Health and wellness
  • Career development
  • Buying/selling a home
  • Moving
  • Legal and financial issues
  • Travel
  • Immigration

To access resources, visit and enter code UI1.

Physical Address:
415 West 6th Street
Moscow, ID 83844-4332 

Mailing Address:

875 Perimeter Drive MS 4332
Moscow, ID 83844-4332

Summer Hours:
Monday - Friday: 7:30 a.m. to 4:30 p.m.

Academic Year Hours:
Monday - Friday: 8 a.m. to 5 p.m.

Phone: 208-885-3697

Fax: 208-885-3330