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How to Get Help from OIT

November 09, 2022

The Office of Information Technology (OIT) is here to help you with a wide range of technology needs, regardless of where you are located. The most effective way to get help is to create a ticket in the OIT Technology portal.

You can also call 208-885-HELP. Someone will answer if they are not helping other customers. Leave a message with your username, phone number and a brief description of your need. Alternatively, you can email with a description of your request. In both cases, a ticket will be created, and you will receive an email with the ticket number on it. You can find many answers to questions in the OIT Knowledge Base, where there are a variety of topics with step-by-step instructions to solving common problems. Articles are constantly being updated and added as processes and technologies change. If you have already requested service from OIT, you can check the status on your request by logging in to the OIT Technology portal and clicking “My Tickets”. You must be logged into the portal with your university account to see your tickets.

See the OIT Need Help page for more information on getting help from Student Technology Center, Technology Solution Partners and Collaboration and Classroom Technology Services. Send questions to OIT Deputy Director of Customer Satisfaction and Communications Jerilyn Prescott.

About the University of Idaho

The University of Idaho, home of the Vandals, is Idaho’s land-grant, national research university. From its residential campus in Moscow, U of I serves the state of Idaho through educational centers in Boise, Coeur d’Alene and Idaho Falls, nine research and Extension centers, plus Extension offices in 42 counties. Home to nearly 11,000 students statewide, U of I is a leader in student-centered learning and excels at interdisciplinary research, service to businesses and communities, and in advancing diversity, citizenship and global outreach. U of I competes in the Big Sky and Western Athletic conferences. Learn more at


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