Web Team

The web team utilizes a ticket-based system to deliver high quality service efficiently. Below you will find a few tips for working with us and five steps for submitting a work request. 

• Please work closely with your assigned web coordinator. Ticket and project management tools help organize the work, but it takes collaboration to be successful. 
• As the ticket submitter, you are our single point of contact. This keeps lines of communication and approval authority clear.
• We will always send you a proof. As our point of contact, it is your responsibility to share the proof, gather feedback and sent us approved changes. 
• You must approve the final proof before we send your email or publish your web content. 

Step One

Visit our request form.

You will be asked to identify the college or unit you report to. This will allow us to parse to work correctly and track effort per unit. Click next. 

Step Two

Define the service you want from the dropdown list. And then define a priority - normal or critical. Click next. 

Step Three

Fill out the data fields. Please provide context and the desired outcomes. This will help us understand and design around your goals. Click next

Step Four

Add your name and email address. You will be the primary contact and updates will be sent to your email address. Submit the form and you will receive a confirmation email with a ticket number. 

Step Five

Once work begins on your ticket, the assigned web coordinator will email you updates and requests. All communication will reference your ticket number. 

You are the content expert and owner, but University Communications and Marketing can help you refine content for a desired audience and communication channel.

For help defining a content strategy and writing marketing content, please reach out to the marketing team. For proofreading and editing services, please reach out to the communication team.

If you'd like to take a crack at writing your own web content, please see the tutorial posted in our team Knowledge Network. Additionally, the web team is happy to advise on how best to design and deploy your content via web and bulk email channels. 

Please reach out to Creative Services. They have excellent photography and videography teams. 

Marketplace and webpages are administered through the Office of Information Technology (OIT).

Below are a few articles we found on OIT's support site regarding Marketplace and webpages. 

• Creating a new Marketplace store. 
• Adding or editing products in an existing Marketplace store.
• How do I request web hosting space for a personal website?
• How do I access my UI web space?
  

Regarding webpages, the university does not provide personal web space by default. However, faculty and staff can request web space by demonstrating an academic need or purpose. For help, please reach out to your unit's Technology Solutions Provider. 

For social media help, please contact the marketing team. 

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