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Meet Our People

Information Technology Services (ITS) Leadership

Information Technology Services includes five departments and functions directly reporting to the Vice President of Information Technology and Chief Information Officer Dan Ewart. These units include more than 70 staff and 25 student employees committed to delivering friendly, timely and customer-focused service and collaborative technological solutions. The ITS leadership group meets weekly to discuss IT strategies, projects and issues.

View the U of I ITS Organizational Chart >>

Dan Ewart

Vice President of Information Technology and Chief Information Officer

Headshot of Dan Ewart in natural light

208-885-2271

dewart@uidaho.edu

Margo Holthaus

Executive Assistant to the Vice President for Information Technology/CIO

Margo Holthaus headshot

208-885-2127

margo@uidaho.edu

Mitch Parks

Chief Information Security Officer

Mitch Parks headshot

208-885-2522

mitch@uidaho.edu

Brian Cox

Director, Customer Experience and Engagement

Brian Cox headshot

208-885-7301

bdcox@uidaho.edu

Brian Borchers

Director, Enterprise Applications

Brian Borchers headshot

208-885-2076

bborcher@uidaho.edu

Jane Cox

Head, Portfolio and Project Management

Jane Cox headshot

208-885-7233

jmcox@uidaho.edu

Dave Lien

Director, Technology Infrastructure and Innovation

Dave Lien headshot

208-885-2128

davelien@uidaho.edu

Leadership Team

The Office of the Vice President of Information Technology and Chief Information Officer

Dan Ewart

Working closely with the rest of the University of Idaho's executive team, a wide-ranging customer base and the ITS staff, Dan helps identify, lead and execute ITS technical strategies that move the university forward in achieving its goals and strategic initiatives.

Executive Assistant to the Vice President for Information Technology/CIO

Margo Holthaus

The executive assistant provides daily and comprehensive multi-leveled administrative services and support to the entire ITS organization including the VP of IT/CIO.

Chief Information Security Officer

Mitch Parks

University of Idaho is committed to providing an environment that protects the privacy and security of information and electronic resources necessary to support our mission of teaching, learning and research. ITS's Information Security Officer provides policy and security oversight for institutional information and technology resources, providing a structured approach to information risk management for the campus.

Customer Experience and Engagement

Director, Brian Cox

Customer Experience and Engagement (ITS-CEE) supports the use of technology for University of Idaho students, faculty, staff and visitors as they experience and explore the university’s technology resources. Relationships matter to ITS and cultivating partnerships to help the university community achieve their goals is this unit’s #1 priority.

ITS-CEE is comprised of the Technology Solutions Partners (employee service team), the Student Technology Center (student service team), Executive Technology Consultants (executives service team), the Technology Depot and the Records Center. In addition to incident support, these groups offer a variety of services including defining equipment lifecycle plans; consulting, procurement, and installation of hardware and software and training on the use of many standard technologies at the U of I.

Enterprise Applications

Director, Brian Borchers

Enterprise Applications implements and maintains information systems that support university operations. These systems include enterprise business applications such as Banner, VandalWeb, FAMIS (facilities management), TouchNet (payment gateway), and Sitecore (the University's website). The team also supports a number of custom-developed applications that serve departments across the university.

Enterprise Applications provides the following services: administration applications support-technical and functional; system applications development and enhancement; data integration; and database management-to ensure reliability, stability and performance. The team's focus is on providing outstanding customer support and maximizing the end user experience. They help colleges and departments identify the appropriate technology solution for real business problems with the goal of increasing overall productivity and efficiency.

Portfolio and Project Management

Head, Jane Cox

Support, service and timely execution are the foundational principles of ITS's Portfolio and Project Management area. They plan, foster and coordinate information technology projects that serve the needs of the U of I campus community. While providing expert project management assistance for institution-wide technology implementation, they value bringing together people and resources to create innovative ways to apply technology to support the U of I mission and strategic plan.

Technology Infrastructure and Innovation

Director, Dave Lien

Responsible for the University of Idaho's information technology infrastructure, including data networking, server hosting, classroom technology and the deployment of software to computers. The unit provides system design, system management and operational support for a wide variety of technology-based systems. This ITS unit relies heavily on processes and standards to maintain an infrastructure environment that is efficient and cost-effective while also striving to maintain the security of the university's sensitive data.

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Summer Hours:

Monday - Friday
7:30 a.m. to 4:30p.m.

Phone: 208-885-4357 (HELP)

Email: support@uidaho.edu

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