OIT is Your Statewide IT Support Organization

To provide improved technology support and security for U of I, Information Technology Services (ITS) and units across the university combined to form a new statewide support organization called the Office of Information Technology (OIT).

OIT is responsible and accountable for a positive technology user experience through infrastructure, applications, support, data, security and compliance. OIT accomplishes these critical functions through collaboration with and support for units across the university. Bringing the university’s technology professionals together into one organization — with standard tools, processes and procedures — allows the necessary combination of understanding unit-level needs while supporting institution-level priorities. OIT represents a necessary evolution of technology support. People, systems and data can no longer operate in silos. Institutional needs and user expectations dictate that technology use is as easy and integrated as possible, information is consistent and shared, cyber security is prioritized, and technology investments are maximized across the institution.

Building a new statewide technology support organization takes time, and you will see changes over the coming months, including improved processes and procedures for support. Continue to request technology support in the same ways you do now. Changes in how to get support will be communicated as they arise and will be highlighted in future Daily Register articles. Next week’s article will highlight OIT’s value to you and the university. In the meantime, send questions to Jerilyn Prescott, OIT deputy director of customer satisfaction and communications.