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Technology Solutions Partners Host Information Sessions

August 04, 2017

Information Technology Services (ITS) service for UI employees is changing effective Aug. 14. ITS invites UI faculty and staff to find out more details by attending a one-hour information session to learn more and meet your new Technology Solutions Partner (TSP) support team in person.

Each session is geared to answering employee questions first and foremost and will cover specific details about TSP services and what employees can expect. A presentation will start the session, followed by a question-and-answer session. Light refreshments will be provided. Email invites were sent last week to UI employees on the Moscow campus.

Sessions begin Aug. 15. For TSP info session schedules, click here.

The Moscow campus is now divided into eight geographic regions, and each region has Technology Solutions Partners team assigned to serve the technical needs of UI employees. Employees in the colleges of Agricultural and Life Sciences, Engineering, Law, and Natural Resources, and UI employees outside Moscow, have existing technical support personnel in their units. Nothing changes for these employees with the addition of the TSPs.

TSP Service Begins Aug. 14
Last week, TSPs moved into their office locations on the Moscow campus. UI employees can contact their TSPs with service requests beginning Aug. 14. ITS and the TSP teams ask for your patience and support as the TSPs take on their new roles. TSPs are passionate ITS professionals who want to provide UI employees consistent, reliable, high-level technical assistance every day.

The new TSP website goes live this week
A new Technology Solutions Partners website has been created as the "go to" for all TSP information for UI employees. It will include: the TSP Directory Map, TSP pictures and contacts, a standard list of TSP services, FAQ, online service ticket request and more. The site will be live by Aug. 10.

TSP Service Model Refresh
As previously announced, technology support for Moscow employees has transitioned from a centralized model to an embedded-service model starting this month. The reason for this change came about from employee feedback and the desire to support future university growth. With this new service model, the goals are to be more responsive in providing employee tech support at the local level and to be more sustainable going forward.

Anyone with questions or concerns about the TSP transition can email its-future@uidaho.edu.

About the University of Idaho

The University of Idaho, home of the Vandals, is Idaho’s land-grant, national research university. From its residential campus in Moscow, U of I serves the state of Idaho through educational centers in Boise, Coeur d’Alene and Idaho Falls, nine research and Extension centers, plus Extension offices in 42 counties. Home to nearly 12,000 students statewide, U of I is a leader in student-centered learning and excels at interdisciplinary research, service to businesses and communities, and in advancing diversity, citizenship and global outreach. U of I competes in the Big Sky Conference. Learn more at uidaho.edu