University Housing Records Six All-Time High Scores in Student Satisfaction

Tuesday, February 2 2010

Written by Tina Deines

MOSCOW, Idaho – University Housing at the University of Idaho recorded six all-time high scores for the second year in a row in a recent annual student satisfaction survey.

The survey, which was distributed via e-mail to residence hall students in November, was conducted by Educational Benchmarking, Inc. The survey asked 86 questions that represent 19 factors of satisfaction. University Housing showed improvement in 9 out of 19 factors from last year.

“We are particularly proud that students are responding positively to the changes that we have been implementing in the past year,” said Ray Gasser, director of University Housing.

Those changes included new carpet in Theophilus Tower, a redesigned basement in Wallace Residence Center and the implementation of MAP-Works, a survey aimed at first-year students that helps identify those who may be at risk of leaving the university. In addition, University Housing also included use of laundry facilities into residence hall rates, saving students the trouble of searching for quarters.

Questions were presented on a seven-point scale of satisfaction, with seven being the best. University Housing scored a five or above in 14 of the 19 categories. Categories that scored all-time highs were the following: facilities safety and security; dining services; fellow residents are tolerant; fellow residents are respectful; and satisfaction: college/university.

University Housing has been using EBI to measure student satisfaction for 12 years. There was a 42.7 percent response rate (710 students) to the survey, up from 30 percent last year.

Gasser said University Housing aims to continually raise the bar in assessments such as this one. “We will continue to not be complacent in our results and look for further growth in the future,” he said.

Gasser also noted the importance of tracking student satisfaction. “Assessing student satisfaction is critically important to the work that we do because it provides us a roadmap to addressing those things that can ultimately have the greatest impact on student success,” he said.
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About the University of Idaho
Founded in 1889, the University of Idaho is the state’s flagship higher-education institution and its principal graduate education and research university, bringing insight and innovation to the state, the nation and the world. University researchers attract nearly $100 million in research grants and contracts each year; the University of Idaho is the only institution in the state to earn the prestigious Carnegie Foundation ranking for high research activity. The university’s student population includes first-generation college students and ethnically diverse scholars. Offering more than 130 degree options in 10 colleges, the university combines the strengths of a large university with the intimacy of small learning communities. The university is home to the Vandals, the 2009 Roady’s Humanitarian Bowl champions. For information, visit

About the University of Idaho
The University of Idaho helps students to succeed and become leaders. Its land-grant mission furthers innovative scholarly and creative research to grow Idaho's economy and serve a statewide community. From its main campus in Moscow, Idaho, to 70 research and academic locations statewide, U-Idaho emphasizes real-world application as part of its student experience. U-Idaho combines the strength of a large university with the intimacy of small learning communities. It is home to the Vandals. For information, visit