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Counseling & Testing

Counseling and Testing Center
Mary E. Forney Hall, Rm 306
1210 Blake Avenue
University of Idaho
Moscow, ID 83844-3140
phone: 208-885-6716
fax: 208-885-4354


Counseling and Testing Center Hours
8:00 am-5:00 pm (academic year)
7:30 am-4:30 pm (summer)

Testing Number

Testing Phone: 885-5138

Crisis Numbers

CTC After-hours Crisis Line: 208-885-6716

National Suicide Prevention Lifeline: 1-800-273-8255

Teaching students in science class

For Faculty and Staff

Helping Students:
A Referral Guide for Faculty and Staff


The Counseling & Testing Center’s (CTC) staff of full-time psychologists and supervised graduate intern and practicum students offers students access to a wide range of counseling services and resources. Many students experience a variety of difficulties including stress, depression, anxiety, and relationship problems during their college years, and find that it is helpful to discuss their personal, educational, or career concerns with a professional. The CTC provides a supportive and confidential environment for students to explore their concerns and learn new skills to deal more effectively with problems that may be interfering with their personal well-being and academic goals.

CTC Services

  • Crisis Intervention
  • Individual Counseling
  • Group Counseling
  • Couples Counseling
  • Career Guidance & Counseling (Including DISCOVER© Computerized Career Guidance & Information)
  • Alcohol & Substance Abuse Counseling
  • Consultation & Outreach
  • Self-Help Resource Room
  • Biofeedback/Stress Management
  • Learning Disabilities/ADHD Assessment
  • Testing & Assessment
  • Computer Based Testing Center

What Can You Do to Help Students?

Faculty and staff members are in an excellent position to observe students in the classroom or other campus settings and are often the first to notice when a student is experiencing personal or academic problems. If you are concerned about a student's academic or emotional state, you may contact the CTC to consult with a psychologist about your concerns and discuss possible courses of action. You may also refer distressed students directly to the CTC.

  1. When you interact directly with distressed or troubled students, these suggestions are generally effective:
  2. Listen carefully to the student's concern and try to see the issue from his/her point of view without necessarily agreeing or disagreeing. 
  3. Attempt to clarify the student's problem and explore alternatives to solve the problem.
  4. Ask the student what he/she expects from you and be clear about what you are and are not willing to do in the situation.

When to Make a Referral to the Counseling & Testing Center

At times, you may decide that a student's questions or concerns would be best addressed by a referral to a professional at the CTC.

A referral might be indicated when:

  • A student is experiencing a personal crisis (relationship problems, family problems, etc.)
  • A student appears under emotional stress, or turmoil, or is withdrawn.
  • A student is achieving less than indicated abilities would predict.
  • A student seems to have little direction or purpose, seems to be just going through the motions of the college experience, or is apathetic about his/her college work.
  • A student frequently exhibits attention-getting behavior, disruptive behavior, or other unusual behaviors.
  • A student is uncertain about his/her major.
  • A student appears to be performing poorly due to possible test anxiety.
  • A student appears to be performing poorly due to a learning disability.
  • A student who normally attends class regularly suddenly begins missing classes.
  • A student makes references to suicide or wishing to be dead or expresses a wish to harm others.
  • A student who appears to be having difficulties with substance abuse.

How to Refer

  • Before you refer, let the student know you care about his or her concerns and that you are making a referral because you want to be of help.
  • Depending upon circumstances, you may wish to obtain the student's permission to call the CTC and make an appointment while he or she is with you in your office. The appointment may be scheduled by telephone at this time.
  • If there is imminent danger to the student or to others, take an active role in getting immediate help by calling the CTC, walking the student over to the CTC, calling the Office of the Dean of Students, or in some cases, the police
  • If there are no unusual circumstances or imminent danger, you may suggest the student contact the CTC directly to make an appointment with a counselor.

Crisis Intervention

The CTC offers same-day appointments for students who may be experiencing a crisis situation. The student or anyone referring a student may request a crisis appointment. by calling 885-6716. Sometimes it is helpful to offer to accompany a distressed student to their initial appointment at the CTC. Students who are not in crisis may call 885-6716 or stop by the CTC to schedule a regular appointment. Individual appointments are approximately 50 minutes in length. The CTC makes every effort to schedule students as soon as possible. For after-hours crisis intervention, call the CTC at 885-6716 and one of the options will be to speak with a crisis counselor, call 911, or call the nearest hospital emergency room.

Scheduling Appointments

Students may call or stop by the CTC to schedule an appointment. Individual appointments are approximately 50 minutes in length. Information about the CTC is available at the Center'sweb site: (

The Counseling & Testing Center makes every effort to schedule students as soon as possible. Emergency (same-day) appointments are also available for students experiencing a crisis that requires immediate attention. The CTC makes every effort to schedule students as soon as possible.


Counseling sessions are confidential. Information cannot be released to anyone unless authorized by the student or mandated by law. Idaho State Law requires that CTC staff members must report limited information if there is a reasonable suspicion that a minor, handicapped or elderly person is being abused or if a person presents a serious danger of harming themselves or others.