The University of Idaho uses the Vandal Alert system to send the university community official information about emergencies that may disrupt university operations or threaten our university community.
Vandal Alert is an institution-wide emergency notification system, and all students, staff and faculty are automatically enrolled. If the Vandal Alert system is activated by the university, you are contacted through phone numbers and email addresses that you have previously provided to the university with a short message about the emergency. Included in the message will be a brief description of the emergency and any actions you need to take, as appropriate.
Other Alert Notifications
In addition to Vandal Alert, the university makes every effort to use a variety of ways to release emergency messages, including:
- Press releases to local media.
- 24/7 message lines (208) 885-1010 will recorded information about active emergencies
- Email blasts
- Alert notices on the university home page
Frequently Asked Questions
1. Why does it take so long for the message to get to me? Shouldn’t I be warned earlier?
Please remember this is not a warning system, but a notification system. If there is an urgent situation, we work to contain the incident, collect information to notify our community, and to provide updates throughout the incident as deemed appropriate.
2. Why did I not receive a text message?
Each phone number that you have provided in VandalWeb is automatically set to not receive text messages. To receive text messages, log in to VandalWeb and click on the ‘Emergency Notification System’ icon on the ‘Main Menu’ tab. For each phone number listed, check ‘yes’ if the phone is able to receive text messages. You can choose a maximum of 2 phones for UI to deliver text messages.
3. Why didn’t I receive a phone call?
If you did not receive a phone call either, the incorrect phone number is listed for you, or if you are a student, you have opted out of receiving messages. Employees cannot opt out of the Emergency Notification System.
In order to change your phone number, you will need to change your contact information in VandalWeb. Visit http://www.uidaho.edu/emergency/notificationsystem/update
for specific instructions. Updates will occur over night, so you will not see your contact information change in VandalWeb until the next day.
4. Why did I receive the email after the incident?
Email is not the fastest system to notify people and the server can only accept so many emails within a minute. Unfortunately email is not always the fastest mode of communication. If there is an urgent message, we will use another method, such as a phone call, to attempt to contact you as well.
5. I received an email but I didn’t receive a phone call. Why?
The Emergency Notification System is organized so that it can send both emails and phone calls or one instead of the other. Depending on the situation, we may only utilize email communications in order to minimize disruptions to the academic environment.
6. The message I received was cut off or distorted.
If you are on your cell phone and the message is distorted, check to see what your service is like. Poor coverage can result in distorted messages. If you’re on a land-line and experience this, please report it to firstname.lastname@example.org
7. I saw 885-1010 on my caller ID. Who is calling me?
This is the phone number displayed for the emergency notification system when it calls your office phone or cell phone. If you see this number calling your phone, please pick it up. It could be an important or urgent message regarding an emergency at the university.
8. I have my email and phone numbers registered but I did not receive any messages. Why?
If you did not receive any notifications at all and your information is correct, please contact email@example.com
and we will review the situation. Sometimes, messages are only sent out to areas that would be affected.
9. My campus phone number is listed as “no campus phone” but I do have a phone number.
Please try to update your emergency contact information in VandalWeb. If unsuccessful, please report this error to firstname.lastname@example.org
10. What if I don’t have texting on my phone?
If you do not have texting for your phone, you will receive a phone call or an e-mail as notification in an emergency situation.
11. I received an email about an emergency warning. Is this legitimate?
We do understand concerns regarding cyber security. Our current provider is Everbridge. If you receive an e-mail about an emergency warning, it should be addressed from “UI Alerts.” Look at the address and see if it reads “@Everbridge”. If so, then the email is legitimate. If you’re in doubt, please use caution and contact us at email@example.com
and advise us of the email.
12. I have no affiliation with the University of Idaho but I am receiving messages. What do I do?
We apologize for this inconvenience. Please report the matter to firstname.lastname@example.org
and include your name, how the system is contacting you. Please include in your message specific phone numbers and e-mail addresses. We will then go through our records to try and remove erroneous information.
13. My office phone number wrong is incorrect on the ENS information page.
Please contact email@example.com
and notify us, so that we can work with ITS to abate this in a timely manner.
14. I am located at an off campus location and do not wish to receive alerts for the Moscow campus.
The University of Idaho is actively working to improve the Emergency Notification System. We are currently working to build a mechanism to send messages out to geographic regions that are affected by the emergency.
If you do not want to receive messages at all, students can opt out of the Emergency Notification System. Employees cannot opt out of the Emergency Notification System.
15. My emergency message went to voicemail, but the voicemail message cut off and I couldn't confirm receipt.
The University of Idaho is actively working to improve the Emergency Notification System. If you receive a voicemail message and cannot confirm receipt of the message, the system will contact you again. The Emergency Notification System will continue to contact you until you confirm receipt of the message. You will either, receive another call, an e-mail, or a text message if you have the capability to receive text messages.
16. I don’t have voice mail for my phone.
If you are contacted during an emergency via the telephone, if you answer and follow the instructions to confirm that you received the message, the system will not contact you again. If you miss the phone call, and you do not have voice mail, you will not receive the information to confirm receipt of the message. The Emergency Notification System will continue to contact you until you confirm receipt of the message. You will either, receive another call, an e-mail, or a text message if you have the capability to receive text messages.