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ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 


ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-6721
Fax: (208) 885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566

Records Management

Office of Records Management
Pitman Center (SUB)
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Pitman Center (SUB)
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539


  • I'm planning to put a major portion of my course material on the web. Should I contact Web Services for assistance?
    Actually, you should contact the Center for Teaching Innovation, located in the Education building - room 208. The CTI team is has the people, the equipment and the software to help faculty bring technology to the classroom. They are available to assist faculty with instructional web site development.

    CTI can be contacted at 885-2121, or you can email them at cti@uidaho.edu.
  • Does your office do design work?
    There is always some design-work that goes into making a web application and we will work with your existing site design to be consistent in its look and feel, but if you're looking for someone who can design a unique, visual layout for your needs, then you should contact Creative Services.

    Creative Services can be contacted at 885-6293.
  • What if I'm having trouble with WebEdit? What if I make a change I can't fix? Do you charge for help with WebEdit?
    We're always available to answer questions and offer quick help at no charge. If your request goes beyond answering questions or providing guidance, there may be a charge.

    Some problems, such as converting old web scripts or creating complex web forms, are beyond the scope of 'help' and we would need to charge for our services. With these projects we are always available to review your request and offer possible solutions and estimates.
  • I'm interested in having my site moved to Sitecore, but I don't have the time to recreate a new website. What can I do?
    You should contact your Web Coordinator for information about Sitecore.  They will be glad to assist you with the necessary steps to move your site into Sitecore and provide a timeline.

    If you do not know who your Web Coordinator is, please contact the Web Communications department to find out who your Web Coordinator is, or to get more information.
  • Does Web Services charge for creating web applications?
    Yes. Web Services is a cost-recovery organization, offered as a local service to the UI campus.
  • What are the costs for using Web Services?
    Normal costs are $60.00 per hour for development, testing and deployment. Any costs for special tools, licensing or materials will be additional to the labor costs of the project.

    If you are interested, we can review your project and provide an estimate based upon your project requirements and timeline.
  • What services can your office provide?
    Web Services has a primary focus of helping the UI campus with web-related application development. Within that focus we do:

    • Web Development; creating web applications based on your specific needs
    • Application programming for web interfaces using VB.NET or Javascript
    • Developing web-based applications that manage information and data
    • Custom online forms
    • Custom E-commerce applications
    • Online surveys and tracking systems
    • Website configuration
    • Domain name setup
    Web Services also offers consultation for projects or ideas that would be easily adapted to online applications.

    We work in conjunction with Web Communications (for content), Creative Services and Print Management (for web design) and the Center for Teaching Innovation (for academic web projects).
  • Do I have to use the University of Idaho templates?
    No, but we recommend that you do for several reasons:

    • A consistent navigation, so that visitors are always within reach of the UI's root pages, search functions, contact pages, etc.
    • A consistent theme, reminding the visitors that they are still at the University of Idaho.
    • A straightforward layout that is browser and platform-friendly, and easily re-created outside of WebEdit.
    • A simplified interface that makes ADA compliance easy.

    All of these elements shaped the current University web template. Within that template, though, there is room for variation.

  • What are the advantages to Sitecore?

    Ease of access. Changes can be made through your web browser using Sitecore's simple editor, without the need to edit HTML code or transfer files.

    Changes can be made immediately. See a small change or typo you want to fix right away? With Sitecore, you edit your pages right from your browser, and when you're finished you can update the page and make the changes available quickly. Or, if you choose, you can make changes and offer them for review before publishing.

    Sitecore maintains previous versions. Sitecore keeps the previous copies of the changes to your webpage, allowing you to 'turn back the clock' and return your webpage to a previous point.

    Templates. Rather than recreating the common elements of a webpage, Sitecore maintains a single, standardized look and feel, and makes this template available to all pages. New pages created in Sitecore are automatically populated with these elements.

    Simplified document management. Many departments provide text documents to their students and users. In the past, changing these documents required that all webpages that linked to that document had to be reviewed and updated. With Sitecore, a user can make changes to a document and upload it so that it replaces the old document; Sitecore automatically points to the new document. No link changes are needed on the department's web pages.

    Standardized appearance for UI webpages. Part of the goal of Sitecore is to make the University of Idaho's web presence have a similar look and navigation, which is important for letting a web user know they are still connected to the UI.