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Information Technology Best Use Initiative FAQ

“IT Best Use” means optimizing how we use the university’s available financial and personnel resources in support of the needs for information technology.

There is no better time than now to begin the process that will allow IT to enact known best practices and position the university to respond to anticipated future technological change.

The university as a whole has many needs and high expectations for technology and support services that exceed what is possible with current resources. Information technology security and compliance concerns are growing in number and impact. A high level and university-wide IT focus on prioritization, simplification, and eliminating duplication will address state initiatives and executive orders, Idaho State Board of Education and the expressed desire from U of I leadership for improved technology support. The IT Best Use Initiative will create consistency, enhance support, and stabilize costs.

No. There is a place for centralized and decentralized technology support. The keys to success are coordination and risk mitigation. To be successful, IT will implement a personnel and risk study to better understand employee roles, institutional risks, and strategic priorities. IT will analyze the data and develop recommendations to prioritize and eliminate redundancies.

A common work management system for all IT employees will provide one place for technology users to find help, track projects, and analyze and manage human resource investments in technology support.

The IT Best Use initiative will consolidate, streamline, and find ways to make IT more uniform and user friendly. The goal is to standardize solutions, allow economies of scale, and therefore free time for technology personnel to work on the highest value tasks that will help U of I achieve its strategic goals.

The Best Use Initiative will streamline procurement of technology by developing standards and recommendations, end-to-end ordering, inventory tracking and likely reduce paperwork. The number of ‘steps’ may actually increase as more information is gathered up-front to ensure the best strategy for your technology needs, but time spent up front will save significant time and money in the long run.

ITS experts will consult and provide recommendations on a large number of items from computer furniture and cabling to non-standard software. The process for technology procurement and license management will include online ordering, common items in stock, choices available (Mac vs. Windows), and exceptions. The budget remains with your unit.

No. The standardization of technologies will lower the total costs and raise quality. Standardization provides cost advantages due to the size of our enterprise. The initiative positions ITS for efficiency which will allow one to determine the net effect of any purchase over time. The per unit fixed and variable cost of technology will be reduced.

The IT Best Use Initiative will allow evaluation of total cost of ownership of technology hardware over time.

Yes. ITS Standards and Recommendations can ease your decision-making process and help you determine if an existing system can meet your need. For highly specialized new technology, a process is available to help with decision making.

ITS experts will consult and provide recommendations on a large number of items from computer furniture and cabling to non-standard software. The process for technology procurement and license management will include online ordering, common items in stock, choices available (Mac vs. Windows), and exceptions. The budget remains with your unit.

The time you spend searching for the ‘best deal’ is an expense to the university. We will do the legwork for you so you don’t have to.

Yes, this process is specifically designed to make sure requirements are clear and provide the best option available. Compliance, security, and priority of the work are all taken into account. Efforts that go through the IT Governance and Prioritization process will get the U of I resources necessary to get them implemented as quickly as possible.

The excellent support you receive for your technology issues will continue. In fact, we expect the IT Best Use Initiative to create a prioritized environment that runs more smoothly, resulting in faster, higher quality service for our users.

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Summer Hours:

Monday - Friday
7:30 a.m. to 4:30p.m.

Phone: 208-885-4357 (HELP)

Email: support@uidaho.edu

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