Frequently Asked Questions
After completing a course, a bright green “Print Certificate” link will appear in the far-right column on your home page. Do not click the “Launch Course” link, or you will need to complete the course again.
If you do not see a “Print Certificate” link, you may use the link in the “Student Center”; see the tabs at the top of the page for the “Student Center.”
No. NetLearning@uidaho courses will run in most browsers. However, if you are having trouble with a course, sometimes switching to a different browser will correct the problem.
There are two main errors you may receive:
“Invalid login. Please check your username and password.” In this case, be sure you are only using your username, and not your full email address. Next, type your password carefully to avoid any typos. If you still cannot log in, contact ITS.
“User does not appear to be assigned to this KAW campus.” If you receive this error, you will need to contact your unit gatekeeper to be registered in NetLearning@uidaho (see the “Who is my gatekeeper?” question below). If you are unable to determine who that is, or the person is not available, contact EHS (208-885-6524) or email firstname.lastname@example.org.
For any other error, contact EHS (208-885-6524) or email email@example.com.
Gatekeepers are often the people responsible for personnel issues in each unit, so check with your department office. If you still can’t find your gatekeeper, contact EHS (208-885-6524) or send an email to firstname.lastname@example.org.
Contact your gatekeeper (see the question above) to have online courses added to your training profile.
First, try clearing your browser cache and then restart the browser. If that doesn’t work, you can try using a different browser. Next, check that your browser supports Flash content. If it does not, please use a browser that does or enable Flash content on your browser if you can. If you continue to have trouble, contact EHS (208-885-6524) or email email@example.com.
- New users need to be assigned to your section of the hierarchy using “Assign Users to Hierarchy” under “User Admin.” Once users are in your hierarchy, you will be able to assign courses and run reports on their information.
- Use the “Assign Courses” function under “User Profile Admin” to check user training profiles (the courses available for a person to take) and confirm all courses listed on the left side are appropriate for the current job. Here you can add and remove courses from the user’s profile as needed.
- Check to see if your users have completed their courses with a transcript report, either the Individual or Hierarchy version depending on your need.
- Remove users that have left with the “Edit User” function under “User Admin” by unchecking the “active” box.