HR Begins Reboot of Its Processes for Better Customer Services
For Mychal Coleman, it comes down to service and process.
Coleman, assistant vice president for human resources, has been leading his team over the past eight months in a self-study of its processes in the context of University needs.
On Sept. 13, Coleman and members of his staff will report the outcomes of their work and what the University can expect from HR in the future. The presentation, from 2-4 p.m., will be in the SUB Silver and Gold rooms.
“We want to position ourselves [HR] in such a way that we add value to the University and to the people who serve the University,” says Coleman.
Through a comprehensive and methodical approach, HR has developed its vision and new business model through interviews with leadership, focus groups and a University-wide survey.
“As a result, we have repositioned ourselves and our HR products and services and are on the verge of being an industry leader, which is exciting,” says Coleman.
One change the University community will see is the implementation of a strategic business partner model for employment services. This will allow each part of the University – including departments, programs, committees or other units – to have personalized and dedicated service. Payroll and benefits services, which were repositioned under Human Resources in January, also will go through process evaluation and improvement to assure personalized and dedicated service.
“All business units will have one key contact from our unit to help with their human resources needs,” explains Coleman.
Within this business partner model, Coleman’s team will be assigned a portfolio to manage. For example, an HR business partner will be responsible for the human resources needs of several units across the institution, such as Finance and Administration, the College of Letters, Arts and Social Sciences, and University Advancement. Contact your affirmative action coordinator for information about your unit’s HR business partner.
“This is an exciting step forward for our University,” says Coleman. “By better understanding our leadership and our employees – both of whom we serve – we can unite both sides and help our University own its own destiny.”
Coleman and his team will outline the business partner model and other new business processes for employment services at U-Idaho. For more information, call (208) 885-3478 or e-mail firstname.lastname@example.org.