Contact Us

Telephone Services

Telephone Services
Administration Building
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539

Email

Startup

Accessing Voicemail
On-campus
  1. dial 5-0086 to access your Voice Mail from any on campus location
  2. enter your password
   Your password will be sent to you by email and must be changed upon entering your mail box
  

Off-campus, locally
  1. dial 885-0086
  2. enter your 10-digit phone number when prompted, then press #
  3. enter your password

 

Long Distance, outside of local calling area
  1. dial 208-885-0086
  2. enter your 10-digit phone number when prompted, then press #
  3. enter your password
NOTE: You will be billed long distance charges when checking your Voice Mail from a location that is not within our local calling area.
 

Exiting Voicemail 
You must do this every time you exit, even if you do not have messages.

Each time you check your voice mail or retrieve your messages, exit your Voice Mail as follows:
Press the “ * “ key until the system responds with “thank you”, then hang up.

This resets your Voice Mailbox as you exit. Using this procedure will ensure optimal performance of your Voice Mail.
 

Changing Your Password

  1. Dial 5-0086 to access Voice Mail
  2. At the Main Menu, press 4 to select PERSONAL OPTIONS
  3. PERSONAL PROFILE, press 1
  4. Passcode Options, press 1
  5. To change your Passcode, press 1
  6. Enter a number with 4 to 8 digits, then press #
  7. Press 1 to confirm your new Passcode


Personal Greeting

  1. Dial 5-0086 to access Voice Mail
  2. At the Main Menu, press 4 to select PERSONAL OPTIONS
  3. Press 2 for GREETINGS
  4. Press 3 to Record/Change your Personal Greeting
  5. The service will play the default message.
  6. Press 2 to record your Personal Greeting. Begin recording after the tone.
  7. The system will replay your new Personal Greeting.
    • Press 1 to Accept
    • Press 2 to record a new Personal Greeting
    • Press 3 to Erase
    If you have programmed the Personal Attendant feature on this line, your greeting
    needs to 
advise callers to dial zero to reach the Personal Attendant.



Recorded Name

Suggestions for Recorded Name are personal name and/or title, or the name of your department.

  1. Dial 5-0086 to access Voice Mail
  2. At the Main Menu, press 4 to select PERSONAL OPTIONS
  3. Press 2 for GREETINGS
  4. Press 1 for Recorded Name
  5. Follow the voice prompts to create your Recorded Name
    • Press 1 to accept
    • Press 2 to re-record



Attendant Transfer – Also known as Personal Receptionist

This feature allows callers to dial “0” to be automatically transferred to another telephone number, such as a receptionist or a co-worker. This feature allows callers a second chance to reach another individual without the inconvenience of hanging up and re-dialing. Setting up this feature is optional but recommended. There is not a charge associated with this service.
  1. Dial 5-0086 to access Voice Mail
  2. At the Main Menu, press 4 to select PERSONAL OPTIONS
  3. Press 5 for TELEPHONE NUMBERS
  4. Press 2 to select/change your Personal Receptionist telephone number
    • Press 1 to keep
    • Press 2 to change
      • Enter your new 10-digit Personal Receptionist telephone number
      • Press # to keep it and return to the Personal Receptionist Menu
    • Press 3 to delete
      • Press 1 to confirm deletion
      • Press 2 to keep it and return to the Telephone Number
When you have completed the Attendant setup, your Voice Mail Greeting needs to include the verbiage, “Dial zero to reach [person’s name and/or title]."


Alternate Greeting

The Alternate Greeting allows you to leave special information for your callers. For example, "You've reached the office of Joe Brown. I will be out of the office until January 12. If you need assistance during my absence, please contact Jill summers at 555-6122." When you return to the office, you can easily reactivate your regular greeting by using the following steps:

  1. Dial 5-0086 to access Voice Mail
  2. At the Main Menu, press 4 to select PERSONAL OPTIONS
  3. Press 2 for GREETINGS
  4. Press 4 to record/change your ALTERNATE Greeting.
    The service will play your current Alternate Greeting. 
    • Press 1 to keep this Alternate Greeting. Press 2 to re-record. Review. Press 1 to accept.
    • Press 3 to erase.
    • Press 5 to toggle your ALTERNATE Greeting on/off.

    If OFF, press 1 to toggle ON, if ON press 1 to toggle off.


Automatic Greeting

This is the system default message that is in place prior to the recording of a Personal Greeting. The message says, “You have reached your telephone number], please leave a message at the tone."