ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Measures of Success


NOTE: The Strategic Plan below is from 2013 and is only available here for reference. In the coming months, ITS will be working on a new strategic plan defining a vision for information technology services at the University of Idaho.

It is critical that ITS measure the success of its operations and the completion of the strategic initiatives contained in the plan.  There are many ways to measure success, but in order to create benchmarks that allow us to track our continued progress, the following measures will be monitored by the CIO, all members of ITS and hopefully by our customers:
Measure

FY 2012 Baseline

FY 2013 Target

Responsible Party
On-time delivery of strategic projects
  • Scope clearly defined at project inception
  • Scope delivered within defined timeframe

0%

90%

Assigned leads
Number of new project requests that go through the AGIT review process

0

3

Ewart
ITS Directors with established MBOs

0

4

Ewart
Student completion percentage of TechQual Survey

24%

28%

Davidson
Faculty/Staff completion of TechQual Survey

52%

52%

Davidson
TechQual questions for which students rate us below the zone of tolerance

0

0

Lanham
TechQual questions for which faculty/staff rate us below the zone of tolerance
  • Some are out of our control

5

4

Lanham
ITS Lean events completed

4

12

Wood
Complete a business day fail-over of the primary Internet service to ensure that the backup service worked as expected.

0

1

Jemes
Employees/positions with outdated ROJDs

27

5

Ewart
Project plans created and measured for major initiatives that have gone through the AGIT process and for which ITS has been identified as the owner.

0

100%

Borchers

Creating and tracking quantitative measures of success is a new concept for ITS.  In FY 2013 we will focus on on-time delivery of the strategic initiatives outlined in this plan. Over the course of FY 2013, ITS will work to better understand the type of measures that, if tracked, will help us to improve performance.  Examples to be considered include:

  • First contact problem resolution – how well do we anticipate and train to solve customer needs?
  • Reduction in certain contact types – what steps are being taken to proactively prevent issues rather than reactively solving them?
  • Improvements (time, steps, dollars) based on lean events – is lean doing what we hope?
  • System and infrastructure uptime – how well are we maintaining our core technologies?
  • On-budget project delivery – are we estimating and delivering well?

As soon as measures are defined and it is confirmed that data capture is possible, data tracking will commence in order to provide a baseline for new measures in FY 2014.