Long Term Initiatives

• As planning for this upgrade begins, serious consideration should be given to whether to upgrade the system “as-is” or consider a complete Banner reimplementation with a move towards modified business processes

2,4

FY 2014

• The implementation of a common collaboration tool will improve security, reduce costs, enhance services and allow for better internal and external engagement between stakeholders.

2,3,4,5,6

FY 2014

• Complete the HD upgrade of the second set of ITS-supported classrooms

1,2,4

FY 2014

• Planning and funding development will occur in FY 2013 with implementation in FY 2014.

1,2,3,4,5,6

FY 2014

• Planning and funding development will occur in FY 2013 with implementation in FY 2014.

1,2,3,4,5,6

FY 2014

• Building upon the ITS service catalog created in FY 2013, the UI technology service catalog would include technology services not supplied through ITS. An example might be large research data set storage through NKN.

5,6

FY 2014

• Improvements in disaster recovery will be made through a number of FY 2013 strategic initiatives but a robust plan must be develop that incorporates changes based on cloud computing philosophies and collaboration with other institutions.

4,5,6

FY 2014

• As cloud-based services continue to be deployed, much traffic that would have been contained within the UI network (and thus not requiring Internet bandwidth) will now move externally, increasing Internet bandwidth requirements.

1,2,3,5,6

FY 2014

• Some of this work is ongoing, but certain IT pricing models (video conferencing, technology support, web development) incent behavior that increases overall technology costs to UI and limits possibilities for teaching and learning.

4,5,6

FY 2014

• Immediate security issues will have already been resolved but long term items that required strategic funding or organizational decisions may still exist.

4,5

• Building upon FY 2013 plans created for the UI Centers, these support plans will review all UI locations and understand how ITS can help.

1,2,3,5,6

FY 2014

• While FY 2013 will see distinct strides in better advertising ITS capabilities and services, a formal plan will be develop on how to roll out new services and maintain transparent communication with all UI constituents.

5,6

FY 2014

• Extend desktop management services to the UI community. Provide desktop imaging, software distribution, patch management, desired configuration management and inventory to UI. These services will eliminate duplicate services and thus save time and money to the UI.

4,5

FY 2014

• Although stated by the vendor as an upgrade, this is actually a migration to an entirely new Imaging Application.  It includes the re-architecture of the platform potentially including new servers, operating systems and databases.  Also included will be the re-training of entire user/customer base.

4,5

FY 2014

• Continue IT’s efforts in educating the University community on current and future security issues relating to computers and data, using already-available resources and specifically focusing on understanding the best way to communicate this important information to different constituent groups.

1,5,6

FY 2014-15

• Coordinate efforts to consolidate and identify ITS physical and virtual assets (switches, computers, servers, software, maintenance agreements, contracts, certificates, classroom equipment, etc.) to aid in security, stewardship of resources and long-term budgeting.

5

FY 2014-15

• This is the implementation of a faster internal network and a robust wireless network with the capacity and security to act in place of future wired network expansion.

1,2,3,4,6

FY 2014-15

• Customers should not have to know whom to contact within ITS based on the type of request.  One place to contact, with an immediate routing to the appropriate person in ITS, will minimize the time to satisfy a request.

4,5,6

FY 2015

• Project portfolio management will allow for improved prioritization on institutional projects and resource utilization and is a logical extension to the work of AGIT. The PMO will provide trained experts to lead successful technology projects identified by AGIT.

1,4,5,6,7

FY 2015

• Technology utilization often suffers due to a lack of training. With technology available in so many areas and supported by so many different UI groups, it is necessary to organize efforts to reduce redundancy and maximize technology expenditures.

4,5,6

FY 2015

• The FY 2013 data storage and backup projects have provided the necessary time to allow cloud services to mature and bandwidth charges to hopefully decrease. This planning effort will lay out the future of data storage and backups for UI.

1,2,3,4,5

FY 2015

• ITS will need to develop the skills and/or relationships to take on the initiative of helping UI define its reporting needs and providing the tools necessary to meet those needs.

1,5,6

FY 2015