ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Long Term Initiatives

Currently outside the immediate FY 2013 window of the ITS Strategic Plan, the following projects should be kept on the planning horizon to guide decisions and help determine priorities.  As initiatives are completed, the following list of projects, plus any that have been added over the course of the year, will be reviewed, prioritized and added as an initiative.

Initiative

Objectives Supported

Desired Due Date

Banner 9 Upgrade
  • As planning for this upgrade begins, serious consideration should be given to whether to upgrade the system “as-is” or consider a complete Banner reimplementation with a move towards modified business processes

2,4

FY 2014

Implementation of a University-wide collaboration tool
  • The implementation of a common collaboration tool will improve security, reduce costs, enhance services and allow for better internal and external engagement between stakeholders.

2,3,4,5,6

FY 2014

Phase 2 of classroom upgrade
  • Complete the HD upgrade of the second set of ITS-supported classrooms

1,2,4

FY 2014

Implementation of a cost-effective video conferencing solution
  • Planning and funding development will occur in FY 2013 with implementation in FY 2014.

1,2,3,4,5,6

FY 2014

Implementation of VoIP for the entire university
  • Planning and funding development will occur in FY 2013 with implementation in FY 2014.

1,2,3,4,5,6

FY 2014

Lead the creation of a UI technology services catalog
  • Building upon the ITS service catalog created in FY 2013, the UI technology service catalog would include technology services not supplied through ITS. An example might be large research data set storage through NKN.

5,6

FY 2014

Refresh the technology disaster recovery plan
  • Improvements in disaster recovery will be made through a number of FY 2013 strategic initiatives but a robust plan must be develop that incorporates changes based on cloud computing philosophies and collaboration with other institutions.

4,5,6

FY 2014

Develop a five year plan for bandwidth utilization and costs
  • As cloud-based services continue to be deployed, much traffic that would have been contained within the UI network (and thus not requiring Internet bandwidth) will now move externally, increasing Internet bandwidth requirements.

1,2,3,5,6

FY 2014

Complete redevelopment of pricing models for ITS services
  • Some of this work is ongoing, but certain IT pricing models (video conferencing, technology support, web development) incent behavior that increases overall technology costs to UI and limits possibilities for teaching and learning.

4,5,6

FY 2014

Implement security recommendations from the security audit completed in FY 2013.
  • Immediate security issues will have already been resolved but long term items that required strategic funding or organizational decisions may still exist.

4,5

 
In partnership with state-wide personnel, develop technology support plans for all UI locations
  • Building upon FY 2013 plans created for the UI Centers, these support plans will review all UI locations and understand how ITS can help.

1,2,3,5,6

FY 2014

Develop and ITS marketing and communications plan
  • While FY 2013 will see distinct strides in better advertising ITS capabilities and services, a formal plan will be develop on how to roll out new services and maintain transparent communication with all UI constituents.

5,6

FY 2014

Extend availability of desktop management to the UI community
  • Extend desktop management services to the UI community. Provide desktop imaging, software distribution, patch management, desired configuration management and inventory to UI. These services will eliminate duplicate services and thus save time and money to the UI.

4,5

FY 2014

Oracle Imaging 11g upgrade/migration
  • Although stated by the vendor as an upgrade, this is actually a migration to an entirely new Imaging Application.  It includes the re-architecture of the platform potentially including new servers, operating systems and databases.  Also included will be the re-training of entire user/customer base.

4,5

FY 2014

Develop a computer and data security awareness program
  • Continue IT’s efforts in educating the University community on current and future security issues relating to computers and data, using already-available resources and specifically focusing on understanding the best way to communicate this important information to different constituent groups.

1,5,6

FY 2014-15

Overhaul ITS asset management
  • Coordinate efforts to consolidate and identify ITS physical and virtual assets (switches, computers, servers, software, maintenance agreements, contracts, certificates, classroom equipment, etc.) to aid in security, stewardship of resources and long-term budgeting.

5

FY 2014-15

Implementation of next-generation UI network
  • This is the implementation of a faster internal network and a robust wireless network with the capacity and security to act in place of future wired network expansion.

1,2,3,4,6

FY 2014-15

Implement a full service center methodology for customer support
  • Customers should not have to know whom to contact within ITS based on the type of request.  One place to contact, with an immediate routing to the appropriate person in ITS, will minimize the time to satisfy a request.

4,5,6

FY 2015

Implement a formal project management office (PMO) and project portfolio management for all technology projects
  • Project portfolio management will allow for improved prioritization on institutional projects and resource utilization and is a logical extension to the work of AGIT. The PMO will provide trained experts to lead successful technology projects identified by AGIT.

1,4,5,6,7

FY 2015

Lead a process to develop a technology education center to provide technology training to students, faculty and staff
  • Technology utilization often suffers due to a lack of training. With technology available in so many areas and supported by so many different UI groups, it is necessary to organize efforts to reduce redundancy and maximize technology expenditures.

4,5,6

FY 2015

Develop five year plan for data storage and backups
  • The FY 2013 data storage and backup projects have provided the necessary time to allow cloud services to mature and bandwidth charges to hopefully decrease. This planning effort will lay out the future of data storage and backups for UI.

1,2,3,4,5

FY 2015

Lead the development and implementation of an overall reporting and business intelligence plan
  • ITS will need to develop the skills and/or relationships to take on the initiative of helping UI define its reporting needs and providing the tools necessary to meet those needs.

1,5,6

FY 2015