ITS conducted a thorough SWOT analysis, based on feedback from customers, employees and partners, in order to determine the strategic initiatives in this plan. The SWOT analysis was done individually by each of the units in ITS. Each unit felt that it had its own strengths, weaknesses, opportunities and threats but the following list, while occasionally contradictory with individual unit lists, represents a general consensus.
SWOT Matrix:
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Valuable in achieving objectives
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Detrimental to achieving objectives
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Internal Factors
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Strengths
Knowledgeable, competent staff
Desire to provide excellent customer service
Strong network infrastructure
Award-winning classroom technology support
Focus on and delivery of security
Focus on stability and availability
Excellent problem solving skills
Current reserve of financial resources
Considerable institutional knowledge across ITS staff
Successful track record with formally defined projects
Transparent communication of outages
Technical teams dedicated to areas of specialty allow for deep understanding of complex technology
Established processes and practices
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Weaknesses
Current staffing levels and/or allocations
Internal communication
External communication of services and abilities
Teamwork
Planning (currently being addressed)
Forward thinking, future view of technology
Current funding model for ITS
Siloes of project prioritization
Inconsistent pricing models for services
Operational focus versus strategic focus
Lack of sustained focus on UI Center needs
Fiscal sustainability of video conferencing model
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External Factors
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Opportunities
Cloud-based options for services
Collaboration with NKN and researchers
New internal and external relationships
Be consultative to other units
Become involved earlier in technology projects
Continued relationship with IRON
Standardization in many technology areas
Transparency in internal and external communication
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Threats
New and continuing data and system security challenges
New and continuing compliance challenges
Recruitment and retention of ITS employees
Pace of change within UI
Siloes of technology within UI
Disconnect between customer expectations and available ITS resources
Lack of central UI control over technology initiatives
Inconsistency in institutional messages
New UI policies not effectively communicated
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