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ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 


ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-6721
Fax: (208) 885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566

Records Management

Office of Records Management
Pitman Center (SUB)
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Pitman Center (SUB)
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539

Appendix 1: ITS Analysis of Strengths, Weaknesses, Opportunities and Threats

NOTE: The Strategic Plan below is from 2013 and is only available here for reference. In the coming months, ITS will be working on a new strategic plan defining a vision for information technology services at the University of Idaho.

ITS conducted a thorough SWOT analysis, based on feedback from customers, employees and partners, in order to determine the strategic initiatives in this plan. The SWOT analysis was done individually by each of the units in ITS. Each unit felt that it had its own strengths, weaknesses, opportunities and threats but the following list, while occasionally contradictory with individual unit lists, represents a general consensus.

SWOT Matrix:


Valuable in achieving objectives

Detrimental to achieving objectives

Internal Factors


Knowledgeable, competent staff

Desire to provide excellent customer service

Strong network infrastructure

Award-winning classroom technology support

Focus on and delivery of security

Focus on stability and availability

Excellent problem solving skills

Current reserve of financial resources

Considerable institutional knowledge across ITS staff

Successful track record with formally defined projects

Transparent communication of outages

Technical teams dedicated to areas of specialty allow for deep understanding of complex technology

Established processes and practices


Current staffing levels and/or allocations

Internal communication

External communication of services and abilities


Planning (currently being addressed)

Forward thinking, future view of technology

Current funding model for ITS

Siloes of project prioritization

Inconsistent pricing models for services

Operational focus versus strategic focus

Lack of sustained focus on UI Center needs

Fiscal sustainability of video conferencing model

External Factors


Cloud-based options for services

Collaboration with NKN and researchers

New internal and external relationships

Be consultative to other units

Become involved earlier in technology projects

Continued relationship with IRON

Standardization in many technology areas

Transparency in internal and external communication


New and continuing data and system security challenges

New and continuing compliance challenges

Recruitment and retention of ITS employees

Pace of change within UI

Siloes of technology within UI

Disconnect between customer expectations and available ITS resources

Lack of central UI control over technology initiatives

Inconsistency in institutional messages

New UI policies not effectively communicated