Appendix 1: ITS Analysis of Strengths, Weaknesses, Opportunities and Threats
SWOT Matrix:
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Valuable in achieving objectives |
Detrimental to achieving objectives |
|
Internal Factors |
Strengths
Knowledgeable, competent staff Desire to provide excellent customer service Strong network infrastructure Award-winning classroom technology support Focus on and delivery of security Focus on stability and availability Excellent problem solving skills Current reserve of financial resources Considerable institutional knowledge across ITS staff Successful track record with formally defined projects Transparent communication of outages Technical teams dedicated to areas of specialty allow for deep understanding of complex technology Established processes and practices |
Weaknesses
Current staffing levels and/or allocations Internal communication External communication of services and abilities Teamwork Planning (currently being addressed) Forward thinking, future view of technology Current funding model for ITS Siloes of project prioritization Inconsistent pricing models for services Operational focus versus strategic focus Lack of sustained focus on UI Center needs Fiscal sustainability of video conferencing model |
|
External Factors |
Opportunities
Cloud-based options for services Collaboration with NKN and researchers New internal and external relationships Be consultative to other units Become involved earlier in technology projects Continued relationship with IRON Standardization in many technology areas Transparency in internal and external communication |
Threats
New and continuing data and system security challenges New and continuing compliance challenges Recruitment and retention of ITS employees Pace of change within UI Siloes of technology within UI Disconnect between customer expectations and available ITS resources Lack of central UI control over technology initiatives Inconsistency in institutional messages New UI policies not effectively communicated |