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Information Technology Services
 

ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
PO Box 443155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
PO Box 444247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
PO Box 444256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
PO Box 443155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Telephone and Video Services

  •
    Cable Management
    Service Name
    Cable Management
    Description
    Inter/Intra Building Connectivity provides Voice, Wide Area Network (WAN), Metropolitan Area Network (MAN), and Local Area Network (LAN) connectivity via the Copper and Fiber Optic backbone systems to support the UI IT Infrastructure. This service supports a variety of Building Intelligence including Security Systems, Building Automation Systems (BAS), HVAC, elevators, and a variety of other services. These systems connect UI locations on and off the Moscow Campus.
     Eligibility
    Cable Management support is available for all students, faculty, staff and departments at the University of Idaho.
    Cost Fee guide will be supplied online.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or submit requests through online form or email at phones@uidaho.edu.
     Policies
    This service does not have any associated policies.
     Service Provider
    D. Thompson
    ITS Telecommunication Services
     Service also known as
    None
  • Telecommunication Services
    Service Name
    Telecommunication Services
    Description
    The Telecommunications team will help you establish your telephone requirements, provide a cost estimate, and identify your telecommunications needs including network data access, data port patching, provisioning of dial tone, procuring telephone sets, and all peripheral equipment necessary to support your requirements. This is to include adding telephone features to an existing set, removing features, and move telephone lines or circuits. Install telephone lines or disconnect telephone lines not used.
     Eligibility
    Telecommuniation services are available to Students, Faculty, Staff, Departments, Visitors, Contractors, Alumni, Affiliates, Vendors
    Cost Fee guide will be supplied on line.
    Self Service Information Self service information can be found at http://www.uidaho.edu/telephone-services/howto
     Requesting Assistance or submit requests through online form or email at phones@uidaho.edu
     Policies
    Administrative Procedures Manual, Faculty Staff Handbook
     Service Provider
    Dee Thompson,
    ITS telecommunications and video manager
     Service also known as
    Telephone services
  • Telephone Services
    Service Name
    Telephone Services
    Description
    Telephone Services include the Installation and Moves, Adds and Changes of Telecommunication Services. The Telecommunications Specialist will help you establish your telephone requirements, provide a cost estimate, and identify your telecommunications needs including network data access, data port patching, provisioning of dial tone, procuring telephone sets, and all peripheral equipment necessary to support your requirements
     Eligibility
    This service is available to all students, faculty, staff and departments.
    Cost For detailed fees, please view services via Pinnacle or call Telephone Services at 208-885-5800.
    Self Service Information Telephone Services offers a comprehensive FAQ at http://www.uidaho.edu/telephone-services/howto
     Requesting Assistance or request assistance by email at phones@uidaho.edu, online at http://www.uidaho.edu/telephone-services/service-request or by phone at 208-885-5800.
     Policies
    Associated telecommunication policies can be viewed on the telephone services website.
     Service Provider
    Dee Thompson
    Telecommunications and Video Manager
     Service also known as
    Phones
  • Video Conference - Event Request
    Service Name
    Video Conferencing - Event Request
    Description
    Video conferencing allows faculty, staff and students from all over the world to communicate with and learn from each other, while avoiding the high costs and scheduling problems of travel. 

    Additionally, a group can attend lectures, meetings, and conferences without leaving the office simply by setting-up VTC in one room, where viewers can remotely join the distant events via a full-screen television experience. 

    The following are just a few of the features that the ITS Video Bridge offers:

    -Share content to show every participant your slides, spreadsheets, or documents. 
    -Provide IP connectivity for lower-cost connections. 
    -Present enhanced, near high-definition, video quality for all participants. 
    -Conduct a public forum without renting a hotel ballroom. 
    -Record live meetings for on-demand viewing. 
    -Host virtual meetings for town halls, councils, or classes.
     Eligibility
    ITS provides video conferencing event support upon request to all current students, faculty, staff and departments.
    Cost For meeting and events for UI Departments the charge $25 per hour per site with an additional $12.50 per hour per site for after-hours support.

    For meeting and events for non-UI Departments the charge $50 per hour per site with an additional $50 per hour per site for after-hours support.

    On-site equipment support – Moscow campus only (1/2 hour minimum) is $42 per hour.
    Self Service Information ITS does not offer any self service for video conferencing.
     Requesting Assistance
    Submit requests through the online form.
     Policies
     Service Provider
    Dee Thompson 
    ITS Telecommunications and Video Manager
     Service also known as
    None