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Information Technology Services
 

ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
PO Box 443155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
PO Box 444247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
PO Box 444256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
PO Box 443155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Security

  •
    Digital Forensics
    Service Name
    Security Incident and Digital Forensics
    Description
    ITS can assist in the recovery of lost or stolen laptops, cell phones or other electronic devices by working with the campus police department and digital forensic tools to aid in the recovery of the device. ITS requires a case be opened, and a case number assigned, by the Moscow Police Department before involvement.
     Eligibility
    Security incident and digital forensic services are available to students, faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information There is no self service associated with this service
     Requesting Assistance or stop by the ITS Help Desk in person in TLC room 128 with a case number from Moscow Police Department.
     Policies
    This service does not have any policies.
     Service Provider
    B. Kirchmeier
    ITS Customer Service Manager
     Service also known as
    None
  • DMCA and Copyright Complaints
    Service Name
    DMCA and Copyright Complaints
    Description
    ITS is the primary contact for any and all Digital Millennium Copyright Act violations received by the University of Idaho on either the wired or wireless networks. Users found to be in violation of the DMCA will have all internet access shut off and will need to speak with ITS to regain connectivity.
     Eligibility
    DMCA and copyright complaint response services are provided for students, faculty, staff and departments at the University of Idaho
    Cost There is no fee associated with this service.
    Self Service Information There is no self service associated with this service
     Requesting Assistance or stop by the ITS Help Desk in person in TLC room 128
     Policies
    This service does not have any policies.
     Service Provider
    B. Kirchmeier
    ITS Customer Service Manager
     Service also known as
    None
  • Network Firewall
    Service Name
    Network Firewall
    Description
    The Network Firewall service provides protection for devices on the University of Idaho network. There are a set of standard Network Firewall policies that may be applied to a University subnet on the Moscow Campus, including 3 policies defined for end-user stations: Enhanced Security User Network (ESUN), Regular Security User Network (RSUN), and Limited Security User Network (SUN).

    There are two policies defined for servers Printer and Server Basic. In addition, there is a border firewall where qualified systems administrators can managed Internet Server firewall policies for servers that are not in a standard server policy subnet or a *SUN policy subnet.
     Eligibility
    The network firewall service is provided to all students, faculty, staff, departments, visitors, contractors, affiliates and vendors at the University of Idaho who connect to the network on campus.
    Cost There is no fee for standard network firewall services.
    Custom firewall policy requests require the exception process.
    Self Service Information Customers can read more about the Enhanced Security User Network (ESUN), and about obtaining border firewall administration access.
     Requesting Assistance or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Border Firewall, Server Registration, ESUN, RSUN, LSUN, Managed Security Network, Firewall Service Module
  • Security Awareness Education
    Service Name
    Security Awareness Education
    Description
    ITS strives for security awareness and understanding through university outreach via social media (@uiitsecurity), security bulletins (on the Support Site), newsletters (A Watchful UI) and the annual Computer Security Awareness Symposium.
     Eligibility
    Security Awareness Education is available to all students, faculty, staff and departments at the University of Idaho.
    Cost There is no cost associated with this service.
    Self Service Information You can follow UI ITS Security on twitter @uiitsecurity and subscribe to the watchful-ui mailing list for the newsletter
     Requesting Assistance or contact the ITS Help Desk by phone at 208-885-4357, by email at helpdesk@uidaho.edu or in person in TLC room 128
     Policies
    This service does not have any policies.
     Service Provider
    B. Kirchmeier
    ITS Customer Service Manager
     Service also known as
    none
  • Spam Email
    Service Name
    Spam Reporting
    Description
    If you receive SPAM or phishing messages when using your University of Idaho email account, please copy the full headers of the message and send them to abuse@uidaho.edu.
     Eligibility
    Spam Reporting is a service provided to students, faculty, staff and departmetns at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information There is no self service associated with this service
     Requesting Assistance or forward the offending spam message with full email headers to helpdesk@uidaho.edu.
     Policies
    This service does not have any policies.
     Service Provider
    B. Kirchmeier
    ITS Customer Service Manager
     Service also known as
    Spam Email, Phishing Email
  • Virtual Private Network
    Service Name
    Virtual Private Network
    Description
    The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.
     Eligibility
    VPN is available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client.
     Requesting Assistance or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Cisco VPN client, Remote Access, VPN, SSL VPN