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Information Technology Services
 

ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
PO Box 443155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
PO Box 444247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
PO Box 444256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
PO Box 443155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Network and Hosting Services

  •
    Data Networking
    Service Name
    Data Networking
    Description
    The data network service provides wired Local Area Network (LAN) access to the network resources of the University of Idaho as well as the Internet, Internet2 (I2) and National Lambda Rail (NLR). The data network service provides Wide Area Network (WAN) services to many University of Idaho campuses across the state.
     Eligibility
    Data Networking services are available to students, faculty, staff, departments, retirees, contractors and vendors.
    Cost There are no usage, access, or maintenance charges for the data network service.
    There is a charge for new equipment and Wide Area Network (WAN) services.
    The estimated costs for standard network equipment are:
    24-port 100Mbps Switch - $450+
    48-port 100Mbps Switch - $780+
    24-port 1Gbps Switch - $1600+
    48-port 1Gbps Switch - $2700+
    The standard WAN service is either a point-to-point T1 or a virtual connection starting at 10Mbps through Idaho Regional Optical Network (IRON). Cost for, and availability of, WAN services vary by city.
    Self Service Information Systems Administrators may administer wired network access ports using the Network Management System (NMS) at https://net.uidaho.edu/nms/
     Requesting Assistance Departments can email data network service requests to the Help Desk at helpdesk@uidaho.edu.
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Local Area Network (LAN), Wide Area Network (WAN)
  • Network Naming and Addressing
    Service Name
    Network Naming and Addressing
    Description
    The Network Naming and Addressing service provides Domain Name System (DNS) naming for network devices in the uidaho.edu domain, DNS hosting for vanity domains outside uidaho.edu, and IP address management.
     Eligibility
    Network naming and addressing is provided to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates and vendors at the University of Idaho.
    Cost There is no fee for this service
    Self Service Information For wireless users, DNS names and IP address assignment are handled automatically for authenticated users.

    Systems Administrators may administer uidaho.edu DNS names, aliases, and IP address assignments using the Network Management System (NMS)
     Requesting Assistance or departments can request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Domain Name System (DNS), Domain Hosting, Alias, CNAME Record
  • Virtual Private Network
    Service Name
    Virtual Private Network
    Description
    The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.
     Eligibility
    VPN is available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client.
     Requesting Assistance or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Cisco VPN client, Remote Access, VPN, SSL VPN
  • Wireless LAN
    Service Name
    Wireless LAN
    Description
    The Wireless LAN service provides network access to networked resources of the University of Idaho as well as the Internet, Internet2 (I2), and National Lamda Rail (NLR). The wireless service is based on the 802.11a, 802.11g and 802.11n. Faculty, Staff, and Students are encouraged to use AirVandalGold. Guests are invited to use AirVandalGuest.
     Eligibility
    Wireless LAN service is available to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates, vendors
    Cost There are no usage, access, or maintenance fees for the Wireless LAN service, but there is a charge for new equipment and installation.
    The standard network equipment cost is $750+/Wireless Access Point.
    The installation costs vary by location.
    There is no charge for wireless LAN Design and Cost Estimates.
    Self Service Information Wireless users will find information about using the Wireless LAN service at the ITS support web page at http://support.uidaho.edu/wireless/
     Requesting Assistance or email data network service requests to the Help Desk at helpdesk@uidaho.edu.
     Policies
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Service Provider
    B. Jemes
    ITS Network Management
     Service also known as
    Wireless, Wi-Fi, Wifi, Guest Wireless, WLAN