ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Professional Services

  • Affiliate Cards
    Service Name
    Affiliate Cards
    Description
    The Vandal Card office produces a variety of cards for individuals indirectly or formerly affiliated with the University, and for community members who would like to utilize certain facilities at the University. These cards include student, faculty, and staff spouse cards, Alumni cards, Student Recreation Center cards, Swim Center cards, and Climbing Wall cards.

    Visit the Vandal Card office in room 124 of the Student Union Building (SUB) to get these cards.
     Eligibility
    Affiliate cards are available to students, faculty, staff, retirees, visitors, affiliates and community members.
    Cost There is no fee associated with this service.
    Self Service Information There is no self-service for this service
     Requesting Assistance or email VCOffice@uidaho.edu if you have questions or require assistance.
     Policies
    Administrative Procedures Manual (APM)
     Service Provider
    T. Quinn
    Manager, Institutional Ecommerce, Vandal Card, and Records Management
     Service also known as
    None
  • Billing Services
    Service Name
    ITS Billing Services
    Description
    ITS Billing Services compiles IT service and communication charges for distribution to UI departments and non-UI entities. THe service provides budget review, account maintenance, invoice review and reconciliation and revenu tracking for ITS.
     Eligibility
    ITS provides Billing Services for students, Faculty, Staff, Departments, Contracts, Affiliates and Vendors.
    Cost Overhead costs are distributed to ITS and some other UI departments. ITS service rates are listed with other various ITS service areas.
    Self Service Information Customers may access the billing database, Pinnacle, for budget invoice detail.
     Requesting Assistance or request assistance by contacting ITS by emailing its-bill@uidaho.edu or by calling Brittni Lowe at 885-2497 or Mary George at 885-5222.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. George
    ITS Director Operations
     Service also known as
    none
  • Building/Computing Lab Access
    Service Name
    Building/computing lab access
    Description
    Provides access to all student computer labs and after-hour access to the administration building for employees.
     Eligibility
    ITS provides building and room access outside of normal hours upon request to all current students, faculty, staff and departments.
    Cost There is no fee associated with this service.
    Self Service Information Customers can submit requests for building or room access can be submitted through VandalWeb.
     Requesting Assistance In addition to self-service VandalWeb requests, building and room access can be requested via email or in person.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Holthaus
    ITS Front Office
     Service also known as
    Building Access, Student Computing Lab Access, Scantror Access, Door Access, Vandal Card Access
  • Business Process Management
    Service Name
    Business Process Management
    Description
    The Business Process Management Service provides a comprehensive workflow solution that can help departments and users streamline and improve efficiencies in their business processes. Anything from simple approval and notification processes to very complex cross-departmental business processes can be created, enhanced and/or improved with this service. The service is tied into the Universities Document Imaging System (Oracle Imaging), but can stand alone when no document imaging solution is required.
     Eligibility
    Business Process Management is available to faculty, staff and departments at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information There is no self-service for this service.
     Requesting Assistance or request access or assistance with the system and/or report issues by emailing imaging@uidaho.edu
     Policies
    Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
     Service Provider
    R. Wood
    Enterprise Applications Manager
     Service also known as
    Oracle Workflow, Oracle Process Management, Stellent Process Management
  • Confidential Document Destruction
    Service Name
    Confidential Document Destruction
    Description
    Records Management coordinates the institution-wide service of confidential document destruction program, currently using the on-site shredding services of Iron Mountain.
     Eligibility
    Confidential Document Destruction is available to faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information Visit http://www.uidaho.edu/records-management to view the shredding console pickup schedule and more information on the confidential document destruction program.
     Requesting Assistance or email records@uidaho.edu if you have questions or require assistance.
     Policies
    Administrative Procedures Manual
     Service Provider
    T. Quinn
    Manager, Institutional Ecommerce, Vandal Card and Records Management
     Service also known as
    Iron Mountain, ShredIt
  • Database Design Consulting
    Service Name
    Database Design Consulting
    Description
    ITS/MIS provides assistance in database design for business application utilizing either Oracle or SQL Server RDBMS. Guidance can be provided for both relational and object-oriented database modeling efforts. ITS/MIS staff can either assist in the design effort or review completed designs before they are implemented in production. Designs will be evaluated for normalized structure and for performance considerations. Indexing, partitioning, file separation, and RAID configuration will also be considered. Assistance for performance tuning issues on existing databases is also available.
     Eligibility
    ITS/MIS provides database design consulting to faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your design project.
     Policies
    This service does not have any associated policies.
     Service Provider
    B. Borchers
    Assistant Director of MIS
     Service also known as
    Database Administration, Database Modeling, Application Design.
  • Document Imaging
    Service Name
    Document Imaging
    Description
    The Oracle Imaging Service provides a repository to store any electronic documents and easy retrieval and viewing for end users via a web based or installed desktop client. The system allows users to assign identifying values to those documents for easy searching, provides retention schedules for the documents, allows a scanner set up to scan and capture paper documents and provides a wide variety of security options so departments and users can control who can view, print, modify, annotate, and redact content on those documents.
     Eligibility
    Oracle Imaging services are provided to faculty, staff and departments at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information There is no self-service available for this service.
     Requesting Assistance or request access or assistance with the system, report issues, and/or require general information by emailing imaging@uidaho.edu

    If it is an access request, please be sure to provide the username of the person needing access and which document group they will need access to.
     Policies
    Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
     Service Provider
    R. Wood
    Enterprise Applications Manager
     Service also known as
    Stellent Imaging, Oracle Imaging, Accorde
  • Equipment Support Services
    Service Name
    Equipment Support Services
    Description
    Repair of electronic equipment such as PC's, laptops, imaging and AV equipment, printers and other technological equipment.
     Eligibility
    ITS provides equipment support services to all students, faculty, staff and departments.
    Cost There is no fee for an evaluation. Actual repair costs consist of price of equipment/materials and a labor rate of $60/hr.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or request assistance by calling Equipment Support Services at 208-885-0570.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Humpherys
    Electronics Specialist
     Service also known as
    Electronic equipment support/maintenance, ITS shop, Electronic Repair.
  • Schedule use of Scantron machine
    Service Name
    Schedule use of Scantron
    Description ITS provides drop-off scantron scoring for University departments.  After scoring reports and data files are provided to the requesting individual once the forms are collected from the IT Help Desk.  ITS will make every effort to provide the scoring results within 8 business hours after the forms are dropped off.  Scantron forms are available for purchase at the UI Bookstore.
     Eligibility
    ITS provides scantron scoring upon request to all current faculty and departments.
    Cost There is no fee associated with this service.
    Self Service Information Faculty and staff request scantron data services by filling out a scantron Drop-Off form at http://www.uidaho.edu/its/secure-forms?destination=/its/secure-forms/scantron-form.aspx. After filling out the form, the scantrons can be dropped by a designated individual off for scoring at the ITS Help Desk (TLC 128).  ID is required for dropping-off and picking-up of tests.
     Requesting Assistance Contact the ITS Help Desk at (208) 885-4357 or at helpdesk@uidaho.edu for assistance with scantron drop-off scheduling.
     Policies
    This service does not have any associated policies.
     Service Provider
    D. Kearney
    ITS Help Desk Manager
     Service also known as
    None
  • Technical Project Management
    Service Name
    Technical Project Management
    Description
    ITS provides overall coordination of technical implementations or other large IT initiatives. This service includes requirement gathering, project scoping, timeline creation and identification and coordination of staffing resources.

    Project manager will work with customer, as well as vendor if applicable, to identify all required activities and resource constraints in order to develop a realistic, achievable timeline. Once established, the project manager will work with project participants to achieve the identified project goals.
     Eligibility
    ITS provides technical project management to faculty, staff and departments at the University of Idaho
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your project.
     Policies
    This service does not have any associated policies.
     Service Provider
    B. Borchers
    Assistant Director of MIS
     Service also known as
    Project Management, Project Planning, Integration Implementation
  • Technology Support Services
    Service Name
    Technology Support Services
    Description
    Technology Support Services (ITS-TSS) is a one hundred percent cost recovery team designed to provide advanced client side technology support with a customer-centric emphasis. The goal of this service is to maximize our customer’s efficiencies/productivity for the institution while minimizing UI resources. This is accomplished by implementing hardware/software standards, forming vendor relationships, and a customer rapport focusing on trust and open communication.
     Eligibility
    TSS service is available to faculty, staff and departments at the University of Idaho.
    Cost $60/hr. There is a minimum of one hour charge and additional hours are charged in one-hour increments.
    Self Service Information There are no self-service options available for this service.
     Requesting Assistance or email helpdesk@uidaho.edu or call 208-885-4357 to make service request for support regarding ITS-ATECH computers. Requests can also be made through the Disability Support Services Office.
     Policies
    Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990
     Service Provider
    T. English
    IT Services Manager
     Service also known as
    OnSite, ITS-ATS