Network and Hosting Services
| Data Networking |
| Service Name |
Data Networking
|
|---|---|
| Description |
The data network service provides wired Local Area Network (LAN) access to the network resources of the University of Idaho as well as the Internet, Internet2 (I2) and National Lambda Rail (NLR). The data network service provides Wide Area Network (WAN) services to many University of Idaho campuses across the state.
|
| Eligibility |
Data Networking services are available to students, faculty, staff, departments, retirees, contractors and vendors.
|
| Cost | There are no usage, access, or maintenance charges for the data network service. There is a charge for new equipment and Wide Area Network (WAN) services. The estimated costs for standard network equipment are: 24-port 100Mbps Switch - $450+ 48-port 100Mbps Switch - $780+ 24-port 1Gbps Switch - $1600+ 48-port 1Gbps Switch - $2700+ The standard WAN service is either a point-to-point T1 or a virtual connection starting at 10Mbps through Idaho Regional Optical Network (IRON). Cost for, and availability of, WAN services vary by city. |
| Self Service Information | Systems Administrators may administer wired network access ports using the Network Management System (NMS) at https://net.uidaho.edu/nms/ |
| Requesting Assistance |
Departments can email data network service requests to the Help Desk at helpdesk@uidaho.edu. |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Manager
|
| Service also known as |
Local Area Network (LAN), Wide Area Network (WAN)
|
| Network Naming and Addressing |
| Service Name |
Network Naming and Addressing
|
|---|---|
| Description |
The Network Naming and Addressing service provides Domain Name System (DNS) naming for network devices in the uidaho.edu domain, DNS hosting for vanity domains outside uidaho.edu, and IP address management.
|
| Eligibility |
Network naming and addressing is provided to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates and vendors at the University of Idaho.
|
| Cost | There is no fee for this service |
| Self Service Information | For wireless users, DNS names and IP address assignment are handled automatically for authenticated users. Systems Administrators may administer uidaho.edu DNS names, aliases, and IP address assignments using the Network Management System (NMS) |
| Requesting Assistance |
or departments can request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357 |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Manager
|
| Service also known as |
Domain Name System (DNS), Domain Hosting, Alias, CNAME Record
|
| Virtual Private Network |
| Service Name |
Virtual Private Network
|
|---|---|
| Description |
The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.
|
| Eligibility |
VPN is available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.
|
| Cost | There is no fee for this service. |
| Self Service Information | The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client. |
| Requesting Assistance |
or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357 |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Manager
|
| Service also known as |
Cisco VPN client, Remote Access, VPN, SSL VPN
|
| Wireless LAN |
| Service Name |
Wireless LAN
|
|---|---|
| Description |
The Wireless LAN service provides network access to networked resources of the University of Idaho as well as the Internet, Internet2 (I2), and National Lamda Rail (NLR). The wireless service is based on the 802.11a, 802.11g and 802.11n. Faculty, Staff, and Students are encouraged to use AirVandalGold. Guests are invited to use AirVandalGuest.
|
| Eligibility |
Wireless LAN service is available to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates, vendors
|
| Cost | There are no usage, access, or maintenance fees for the Wireless LAN service, but there is a charge for new equipment and installation. The standard network equipment cost is $750+/Wireless Access Point. The installation costs vary by location. There is no charge for wireless LAN Design and Cost Estimates. |
| Self Service Information | Wireless users will find information about using the Wireless LAN service at the ITS support web page at http://support.uidaho.edu/wireless/ |
| Requesting Assistance |
or email data network service requests to the Help Desk at helpdesk@uidaho.edu. |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Management
|
| Service also known as |
Wireless, Wi-Fi, Wifi, Guest Wireless, WLAN
|
| Network Time Synchronization |
| Service Name |
Network Time Protocol (NTP) time synchronization
|
|---|---|
| Description |
ITS provides time.uidaho.edu, a campus-located service which should be used to synchronize the time of computers and digital equipment to the university’s reference time source. That time source is synchronized to the global NTP network.
|
| Eligibility |
ITS provides time syncronization to students, faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | Digital equipment may be pointed at time.uidaho.edu. |
| Requesting Assistance |
or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system. |
| Policies |
None.
|
| Service Provider |
D. Granja
Server Systems Manager
|
| Service also known as |
None
|
| Physical Server Co-Location |
| Service Name |
Physical Server Co-Location
|
|---|---|
| Description |
Customer physical servers are housed in a physically secured and monitored data center with continuously-monitored redundant power and environmental controls. The customer is responsible for all OS and application software, installation, maintenance, and security. However, data backup service is available. Interaction with physical equipment is provided by customers through remote access cards that should be installed in the server. These generally meet all customer access needs. Systems Team provides “remote hands” for straightforward installation of replacement or upgraded hardware such as RAM or hot-swappable components. Physical access outside of this is coordinated through Systems Team, generally for a fee. All service is provided at the Moscow campus. |
| Eligibility |
ITS provides physical server co-location services to faculty, staff and departments at the University of Idaho.
|
| Cost | Contact systems team for detailed fee analysis. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system. |
| Policies |
A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.
|
| Service Provider |
D. Granja
Server Systems Manager
|
| Service also known as |
none
|
| Source Code Repository |
| Service Name |
Source Code Repository
|
|---|---|
| Description |
ITS/MIS provides a Subversion-based source code repository designed for developers to manage their applications. This service is available to all UI developers for storing University-owned source code. The service is accessed through a browser through an encrypted SSL connection to the repository server.
Dedicated source code repositories are created on the repository server on request and access is managed at the repository level. One or more repositories can be requested. Developers can select from a number of SVN-supporting client tools depending on the needs of the development environment being used. |
| Eligibility |
ITS provides source doe repository services for faculty, staff and departments at the University of Idaho.
|
| Cost | There is no cost associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
Interested customers can email requests to dba@uidaho.edu. You will be contacted by a database administrator for details on your request or issue. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
B. Borchers
Assistant Director of MIS
|
| Service also known as |
Subversion Code Repository, Banner Source Code
|
| SQL Server Hosting |
| Service Name |
SQL Server Hosting
|
|---|---|
| Description |
ITS provides database hosting for SQL server-based applications. This service provides regular infrastructure patching, backup and recovery options, performance tuning and instance monitoring. Pre-production instances are also available as part of this service.
As databases are hosted on a shared SQL server instance, no elevated privilege beyond the requested database will be permitted. |
| Eligibility |
SQL server hosting is offered to faculty, staff and departments at the University of Idaho
|
| Cost | There is no fee associated with this service |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance | or email requests to dba@uidaho.edu, at which point you will be asked to fill out and submit a questionnaire identifying details about your specific project. This questionaire is also available at http://webpages.uidaho.edu/itsmis/templates/SQL_Project_Request.xlsx. |
| Policies |
Administrative Procedures Manual, University of Idaho Computer Use Policy.
|
| Service Provider |
Brian Borchers
Assistant Director of MIS
|
| Service also known as |
Database hosting, Database Administration, SQL server databases
|
| Virtual Server Co-Location |
| Service Name |
Virtual Server Co-Location
|
|---|---|
| Description |
Virtual servers are provided in a high availability clustered VMWare vSphere environment. All risks associated with the underlying physical hardware and network connectivity are managed by Systems Team. The customer is responsible for all OS and application software, installation, maintenance, and security. Data backup service is available.
|
| Eligibility |
ITS provides virtual server co-location services to faculty, staff and departments at the University of Idaho.
|
| Cost | Contact Systems Team for detailed cost analysis. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system. |
| Policies |
A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.
|
| Service Provider |
D. Granja
Server Systems Manager
|
| Service also known as |
none
|