ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Software Services

  • Footprint Tracking Solutions
    Service Name
    Footprints tracking solutions
    Description
    ITS offers faculty, staff and departments robust, secure and efficient issue tracking solutions, customer support tracking and collaborative project management using the Numara Footprints ticket tracking system. Customer ticket descriptions, types and subtypes can be used to categorize information and extensive ticket history management, time tracking and expensive integration into other Footprints user bases and the UI mail system allows for easy and efficient documentation and communication.
     Eligibility
    Footprints tracking solutions are available to faculty, staff and departments at the University fo Idaho.
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or contact the ITS Help Desk by phone at 208-885-4357 or by email at helpdesk@uidaho.edu
     Policies
    There are no policies associated with this service.
     Service Provider
    B. Kirchmeier
    ITS Customer Support Manager
     Service also known as
    Customer Tracking, Issue Tracking and Management
  • OETC software orders
    Service Name
    Software orders to OETC
    Description
    ITS provides software order services through Organization for Educational Technology and Curriculum, providing software ordering solutions with a joint membership with the College of Agriculture.
     Eligibility
    Software orders through OETC is provided for Faculty/Staff and departments at the University of Idaho.
    Cost The price of the software.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance Or request a software order by emailing the ITS Front Office at itsfrontoffice@uidaho.edu
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Holthaus
    ITS Front Office
     Service also known as
    None
  • Application Integration
    Service Name
    Application Integration
    Description
    ITS/MIS provides guidance and technical assistance in integrating third-party or custom applications with Banner or other enterprise applications. This guidance will include review of any data security considerations as well as architectural limitations which may be encountered in the proposed interface.

    ITS/MIS staff will work with the vendor to understand the interface requirements and develop a solution which is achievable within university guidelines and technical capabilities. The final product will include an interface document which outlines the technical details and business rules on which the interface is based.
     Eligibility
    ITS provides application integration services to faculty, staff and departments of the University of Idaho
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to misdev@uidaho.edu. You will be contacted by a business analyst for details on your request.
     Policies
    This service does not have any associated policies.
     Service Provider
    P. Henry
    Enterprise Development Manager
     Service also known as
    Interfaces, Data Feeds, Data Imports
  • Banner Application Support
    Service Name
    Banner Application Support
    Description
    ITS/MIS provides technical assistance for the use of Banner, including both Banner INB and VandalWeb. Questions regarding navigation, use of application screens, job execution and report generation are addressed through this service, as is troubleshooting of issues you may be experiencing in the application. This service also covers access to specific application functions as well as setup and configuration.



    NOTE: Please contact your departmental Banner Navigational trainer for initial establishment of your Banner account.

     Eligibility
    ITS provides Banner application support for faculty, staff and departments at the University of Idaho.

    Cost There is no fee associated with this service.

    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to finaccess@uidaho.edu. You will be contacted by a business analyst for details on your request or issue.

     Policies
    This service does not have any associated policies.
     Service Provider
    R. Town
    Business Systems Management
     Service also known as
    ERP Support, Banner Troubleshooting, Banner Assistance

  • Banner Database Support
    Service Name
    Banner Database Support
    Description
    ITS/MIS provides administrative support for Banner INB, VandalWeb, Banner Workflow, and Argos Reporting, as well as other enterprise applications. This service covers the management of the underlying Oracle databases and application servers that host Banner. It also covers any issues related to Banner printing. This service also addresses any security-related issues involving Banner or the other enterprise databases.

    This service should be contacted if you are unable to access any of the one of the following enterprise applications:

    * Banner INB
    * VandalWeb
    * Banner Workflow
    * Argos Reporting

    NOTE: Please contact your supervisor for initial establishment of your Banner, Workflow, or Argos account.
     Eligibility
    ITS provides Banner database support to students, faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to dba@uidaho.edu. You will be contacted by a database administrator for details on your request or issue.
     Policies
    APM, Computer Use Policy
     Service Provider
    B. Borchers
    Assistant Director of MIS
     Service also known as
    Oracle Accounts, Banner Access, Banner Accounts Workflow, ARGOS
  • Banner Development
    Service Name
    Banner Development
    Description
    ITS Provides development support for the University's ERP (Banner) and associated enterprise applications. Development available through this service includes, but is not limited to, custom reporting, third-party application interfaces, ad hoc data requests, and custom VandalWeb pages.



    Requests will be reviewed and prioritized by business analysts before development work is scheduled. Modifications to baseline Banner are generally not supported, however authorization may be granted in cases where the baseline application is failing or there is a critical business need.

     Eligibility
    Banner development services are available to faculty, staff and departments at the University of Idaho
    Cost There is no fee associated with this service.

    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to finaccess@uidaho.edu for assistance.
     Policies
    This service does not have any associated policies.
     Service Provider
    R. Town
    Business Systems Management
     Service also known as
    Application Development, Enterprise Development, Banner Programming, ERP Development
  • Ecommerce Marketplace
    Service Name
    Ecommerce- Marketplace
    Description
    Institutional Ecommerce's Marketplace application is a shopping-cart equipped application that is PCI compliant and is integrated into Banner. Marketplace stores are available for organizational units to sell products and collect payments for event registrations, subscriptions, and other activities related to the department's scope of activity.

    Revenue received through Marketplace is automatically placed in the budget you specify when the transaction is finalized.
     Eligibility
    ITS provides Ecommerce marketing support upon request to all current faculty, staff and departments.
    Cost There is monthly fee equal to 5% of sales.
    Self Service Information Once a store is set up for a department, designated individuals within that department will be able to log in, update or add products, and otherwise manage their store.
     Requesting Assistance or email to marketplace@uidaho.edu for assistance or guidance with any aspect of Marketplace, or to discuss other ecommerce alternatives.
     Policies
    Administrative Procedures Manual (APM)
     Service Provider
    Terry Quinn
    Manager, Institutional Ecommerce, Vandal Card and Record Management
     Service also known as
    Marketplace, ecommerce, e-commerce, registration, payment