Software Services
| Footprint Tracking Solutions |
| Service Name |
Footprints tracking solutions
|
|---|---|
| Description |
ITS offers faculty, staff and departments robust, secure and efficient issue tracking solutions, customer support tracking and collaborative project management using the Numara Footprints ticket tracking system. Customer ticket descriptions, types and subtypes can be used to categorize information and extensive ticket history management, time tracking and expensive integration into other Footprints user bases and the UI mail system allows for easy and efficient documentation and communication.
|
| Eligibility |
Footprints tracking solutions are available to faculty, staff and departments at the University fo Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or contact the ITS Help Desk by phone at 208-885-4357 or by email at helpdesk@uidaho.edu |
| Policies |
There are no policies associated with this service.
|
| Service Provider |
B. Kirchmeier
ITS Customer Support Manager
|
| Service also known as |
Customer Tracking, Issue Tracking and Management
|
| OETC software orders |
| Service Name |
Software orders to OETC
|
|---|---|
| Description |
ITS provides software order services through Organization for Educational Technology and Curriculum, providing software ordering solutions with a joint membership with the College of Agriculture.
|
| Eligibility |
Software orders through OETC is provided for Faculty/Staff and departments at the University of Idaho.
|
| Cost | The price of the software. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance | Or request a software order by emailing the ITS Front Office at itsfrontoffice@uidaho.edu |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
M. Holthaus
ITS Front Office
|
| Service also known as |
None
|
| Application Integration |
| Service Name |
Application Integration
|
|---|---|
| Description |
ITS/MIS provides guidance and technical assistance in integrating third-party or custom applications with Banner or other enterprise applications. This guidance will include review of any data security considerations as well as architectural limitations which may be encountered in the proposed interface.
ITS/MIS staff will work with the vendor to understand the interface requirements and develop a solution which is achievable within university guidelines and technical capabilities. The final product will include an interface document which outlines the technical details and business rules on which the interface is based. |
| Eligibility |
ITS provides application integration services to faculty, staff and departments of the University of Idaho
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email requests to finaccess@uidaho.edu. You will be contacted by a business analyst for details on your request. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
D. Hall
Enterprise Development Manager
|
| Service also known as |
Interfaces, Data Feeds, Data Imports
|
| Banner Application Support |
| Service Name |
Banner Application Support
|
|---|---|
| Description |
ITS/MIS provides technical assistance for the use of Banner, including both Banner INB and VandalWeb. Questions regarding navigation, use of application screens, job execution and report generation are addressed through this service, as is troubleshooting of issues you may be experiencing in the application. This service also covers access to specific application functions as well as setup and configuration.
NOTE: Please contact your departmental Banner Navigational trainer for initial establishment of your Banner account. |
| Eligibility |
ITS provides Banner application support for faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email requests to finaccess@uidaho.edu. You will be contacted by a business analyst for details on your request or issue. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
D. Hall
Enterprise Development Manager
|
| Service also known as |
ERP Support, Banner Troubleshooting, Banner Assistance
|
| Banner Database Support |
| Service Name |
Banner Database Support
|
|---|---|
| Description |
ITS/MIS provides administrative support for Banner INB, VandalWeb, Banner Workflow, and Argos Reporting, as well as other enterprise applications. This service covers the management of the underlying Oracle databases and application servers that host Banner. It also covers any issues related to Banner printing. This service also addresses any security-related issues involving Banner or the other enterprise databases.
This service should be contacted if you are unable to access any of the one of the following enterprise applications: * Banner INB * VandalWeb * Banner Workflow * Argos Reporting NOTE: Please contact your supervisor for initial establishment of your Banner, Workflow, or Argos account. |
| Eligibility |
ITS provides Banner database support to students, faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email requests to dba@uidaho.edu. You will be contacted by a database administrator for details on your request or issue. |
| Policies |
APM, Computer Use Policy
|
| Service Provider |
B. Borchers
Assistant Director of MIS
|
| Service also known as |
Oracle Accounts, Banner Access, Banner Accounts Workflow, ARGOS
|
| Banner Development |
| Service Name |
Banner Development
|
|---|---|
| Description |
ITS Provides development support for the University's ERP (Banner) and associated enterprise applications. Development available through this service includes, but is not limited to, custom reporting, third-party application interfaces, ad hoc data requests, and custom VandalWeb pages.
Requests will be reviewed and prioritized by business analysts before development work is scheduled. Modifications to baseline Banner are generally not supported, however authorization may be granted in cases where the baseline application is failing or there is a critical business need. |
| Eligibility |
Banner development services are available to faculty, staff and departments at the University of Idaho
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance | or email requests to finaccess@uidaho.edu for assistance. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
D. Hall
Enterprise Development Manager
|
| Service also known as |
Application Development, Enterprise Development, Banner Programming, ERP Development
|
| Ecommerce Marketplace |
| Service Name |
Ecommerce- Marketplace
|
|---|---|
| Description |
Institutional Ecommerce's Marketplace application is a shopping-cart equipped application that is PCI compliant and is integrated into Banner. Marketplace stores are available for organizational units to sell products and collect payments for event registrations, subscriptions, and other activities related to the department's scope of activity.
Revenue received through Marketplace is automatically placed in the budget you specify when the transaction is finalized. |
| Eligibility |
ITS provides Ecommerce marketing support upon request to all current faculty, staff and departments.
|
| Cost | There is monthly fee equal to 5% of sales. |
| Self Service Information | Once a store is set up for a department, designated individuals within that department will be able to log in, update or add products, and otherwise manage their store. |
| Requesting Assistance |
or email to marketplace@uidaho.edu for assistance or guidance with any aspect of Marketplace, or to discuss other ecommerce alternatives. |
| Policies |
Administrative Procedures Manual (APM)
|
| Service Provider |
Terry Quinn
Manager, Institutional Ecommerce, Vandal Card and Record Management
|
| Service also known as |
Marketplace, ecommerce, e-commerce, registration, payment
|