Security
| Digital Forensics |
| Service Name |
Security Incident and Digital Forensics
|
|---|---|
| Description |
ITS can assist in the recovery of lost or stolen laptops, cell phones or other electronic devices by working with the campus police department and digital forensic tools to aid in the recovery of the device. ITS requires a case be opened, and a case number assigned, by the Moscow Police Department before involvement.
|
| Eligibility |
Security incident and digital forensic services are available to students, faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | There is no self service associated with this service |
| Requesting Assistance |
or stop by the ITS Help Desk in person in TLC room 128 with a case number from Moscow Police Department. |
| Policies |
This service does not have any policies.
|
| Service Provider |
B. Kirchmeier
ITS Customer Service Manager
|
| Service also known as |
None
|
| DMCA and Copyright Complaints |
| Service Name |
DMCA and Copyright Complaints
|
|---|---|
| Description |
ITS is the primary contact for any and all Digital Millennium Copyright Act violations received by the University of Idaho on either the wired or wireless networks. Users found to be in violation of the DMCA will have all internet access shut off and will need to speak with ITS to regain connectivity.
|
| Eligibility |
DMCA and copyright complaint response services are provided for students, faculty, staff and departments at the University of Idaho
|
| Cost | There is no fee associated with this service. |
| Self Service Information | There is no self service associated with this service |
| Requesting Assistance |
or stop by the ITS Help Desk in person in TLC room 128 |
| Policies |
This service does not have any policies.
|
| Service Provider |
B. Kirchmeier
ITS Customer Service Manager
|
| Service also known as |
None
|
| Network Firewall |
| Service Name |
Network Firewall
|
|---|---|
| Description |
The Network Firewall service provides protection for devices on the University of Idaho network. There are a set of standard Network Firewall policies that may be applied to a University subnet on the Moscow Campus, including 3 policies defined for end-user stations: Enhanced Security User Network (ESUN), Regular Security User Network (RSUN), and Limited Security User Network (SUN).
There are two policies defined for servers Printer and Server Basic. In addition, there is a border firewall where qualified systems administrators can managed Internet Server firewall policies for servers that are not in a standard server policy subnet or a *SUN policy subnet. |
| Eligibility |
The network firewall service is provided to all students, faculty, staff, departments, visitors, contractors, affiliates and vendors at the University of Idaho who connect to the network on campus.
|
| Cost | There is no fee for standard network firewall services. Custom firewall policy requests require the exception process. |
| Self Service Information | Customers can read more about the Enhanced Security User Network (ESUN), and about obtaining border firewall administration access. |
| Requesting Assistance |
or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357 |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Manager
|
| Service also known as |
Border Firewall, Server Registration, ESUN, RSUN, LSUN, Managed Security Network, Firewall Service Module
|
| Security Awareness Education |
| Service Name |
Security Awareness Education
|
|---|---|
| Description |
ITS strives for security awareness and understanding through university outreach via social media (@uiitsecurity), security bulletins (on the Support Site), newsletters (A Watchful UI) and the annual Computer Security Awareness Symposium.
|
| Eligibility |
Security Awareness Education is available to all students, faculty, staff and departments at the University of Idaho.
|
| Cost | There is no cost associated with this service. |
| Self Service Information | You can follow UI ITS Security on twitter @uiitsecurity and subscribe to the watchful-ui mailing list for the newsletter |
| Requesting Assistance |
or contact the ITS Help Desk by phone at 208-885-4357, by email at helpdesk@uidaho.edu or in person in TLC room 128 |
| Policies |
This service does not have any policies.
|
| Service Provider |
B. Kirchmeier
ITS Customer Service Manager
|
| Service also known as |
none
|
| Spam Email |
| Service Name |
Spam Reporting
|
|---|---|
| Description |
If you receive SPAM or phishing messages when using your University of Idaho email account, please copy the full headers of the message and send them to abuse@uidaho.edu.
|
| Eligibility |
Spam Reporting is a service provided to students, faculty, staff and departmetns at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | There is no self service associated with this service |
| Requesting Assistance |
or forward the offending spam message with full email headers to helpdesk@uidaho.edu. |
| Policies |
This service does not have any policies.
|
| Service Provider |
B. Kirchmeier
ITS Customer Service Manager
|
| Service also known as |
Spam Email, Phishing Email
|
| Virtual Private Network |
| Service Name |
Virtual Private Network
|
|---|---|
| Description |
The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.
|
| Eligibility |
VPN is available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.
|
| Cost | There is no fee for this service. |
| Self Service Information | The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client. |
| Requesting Assistance |
or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357 |
| Policies |
Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
|
| Service Provider |
B. Jemes
ITS Network Manager
|
| Service also known as |
Cisco VPN client, Remote Access, VPN, SSL VPN
|
| SSL Certificates |
| Service Name |
uidaho.edu SSL Certificates
|
|---|---|
| Description |
ITS coordinates the acquisition of PKI certificates for identities under the uidaho.edu domain. These are generally used as SSL certificates for web sites, which are identified by the “s” in the https:// section of the web address.
|
| Eligibility |
ITS provides uidaho.edu SSL certificates to departments at the University of Idaho.
|
| Cost | Cost is a direct pass-through to what root certificate authorities charge. In the 2013 academic year, GlobalSign and GoDaddy are used. Contact Systems Team for current costs |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system. |
| Policies |
None.
|
| Service Provider |
D. Granja
Server Systems Manager
|
| Service also known as |
Web Certificates
|