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Information Technology Services
 

ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
PO Box 443155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
PO Box 444247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
PO Box 444256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
PO Box 443155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Professional Services

  •
    Billing Services
    Service Name
    ITS Billing Services
    Description
    ITS Billing Services compiles IT service and communication charges for distribution to UI departments and non-UI entities. THe service provides budget review, account maintenance, invoice review and reconciliation and revenu tracking for ITS.
     Eligibility
    ITS provides Billing Services for students, Faculty, Staff, Departments, Contracts, Affiliates and Vendors.
    Cost Overhead costs are distributed to ITS and some other UI departments. ITS service rates are listed with other various ITS service areas.
    Self Service Information Customers may access the billing database, Pinnacle, for budget invoice detail.
     Requesting Assistance or request assistance by contacting ITS by emailing its-bill@uidaho.edu or by calling Brittni Lowe at 885-2497 or Mary George at 885-5222.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. George
    ITS Director Operations
     Service also known as
    none
  • Building/Computing Lab Access
    Service Name
    Building/computing lab access
    Description
    Provides access to all student computer labs and after-hour access to the administration building for employees.
     Eligibility
    ITS provides building and room access outside of normal hours upon request to all current students, faculty, staff and departments.
    Cost There is no fee associated with this service.
    Self Service Information Customers can submit requests for building or room access can be submitted through VandalWeb.
     Requesting Assistance In addition to self-service VandalWeb requests, building and room access can be requested via email or in person.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Holthaus
    ITS Front Office
     Service also known as
    Building Access, Student Computing Lab Access, Scantror Access, Door Access, Vandal Card Access
  • Business Process Management
    Service Name
    Business Process Management
    Description
    The Business Process Management Service provides a comprehensive workflow solution that can help departments and users streamline and improve efficiencies in their business processes. Anything from simple approval and notification processes to very complex cross-departmental business processes can be created, enhanced and/or improved with this service. The service is tied into the Universities Document Imaging System (Oracle Imaging), but can stand alone when no document imaging solution is required.
     Eligibility
    Business Process Management is available to faculty, staff and departments at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information There is no self-service for this service.
     Requesting Assistance or request access or assistance with the system and/or report issues by emailing imaging@uidaho.edu
     Policies
    Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
     Service Provider
    R. Wood
    Enterprise Applications Manager
     Service also known as
    Oracle Workflow, Oracle Process Management, Stellent Process Management
  • Confidential Document Destruction
    Service Name
    Confidential Document Destruction
    Description
    Records Management coordinates the institution-wide service of confidential document destruction program, currently using the on-site shredding services of Iron Mountain.
     Eligibility
    Confidential Document Destruction is available to faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information Visit http://www.uidaho.edu/records-management to view the shredding console pickup schedule and more information on the confidential document destruction program.
     Requesting Assistance or email records@uidaho.edu if you have questions or require assistance.
     Policies
    Administrative Procedures Manual
     Service Provider
    T. Quinn
    Manager, Institutional Ecommerce, Vandal Card and Records Management
     Service also known as
    Iron Mountain, ShredIt
  • Database Design Consulting
    Service Name
    Database Design Consulting
    Description
    ITS/MIS provides assistance in database design for business application utilizing either Oracle or SQL Server RDBMS. Guidance can be provided for both relational and object-oriented database modeling efforts. ITS/MIS staff can either assist in the design effort or review completed designs before they are implemented in production. Designs will be evaluated for normalized structure and for performance considerations. Indexing, partitioning, file separation, and RAID configuration will also be considered. Assistance for performance tuning issues on existing databases is also available.
     Eligibility
    ITS/MIS provides database design consulting to faculty, staff and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your design project.
     Policies
    This service does not have any associated policies.
     Service Provider
    B. Borchers
    Assistant Director of MIS
     Service also known as
    Database Administration, Database Modeling, Application Design.
  • Document Imaging
    Service Name
    Document Imaging
    Description
    The Oracle Imaging Service provides a repository to store any electronic documents and easy retrieval and viewing for end users via a web based or installed desktop client. The system allows users to assign identifying values to those documents for easy searching, provides retention schedules for the documents, allows a scanner set up to scan and capture paper documents and provides a wide variety of security options so departments and users can control who can view, print, modify, annotate, and redact content on those documents.
     Eligibility
    Oracle Imaging services are provided to faculty, staff and departments at the University of Idaho.
    Cost There is no fee for this service.
    Self Service Information There is no self-service available for this service.
     Requesting Assistance or request access or assistance with the system, report issues, and/or require general information by emailing imaging@uidaho.edu. 

    If it is an access request, please be sure to provide the username of the person needing access and which document group they will need access to.
     Policies
    Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
     Service Provider
    R. Wood
    Enterprise Applications Manager
     Service also known as
    Stellent Imaging, Oracle Imaging, Accorde
  • Domain Name Registration
    Service Name
    Domain Name Registration
    Description
    ITS offers the purchasing and configuration of custom domain names (URL's) for sites at the University of Idaho. All custom domain names must first be approved by University Communications and Marketing before being implemented.
     Eligibility
    Domain name registration is offered to departments at the University of Idaho.
    Cost Actual domain registration cost - usually $10 to $30 per year.
    Self Service Information There is no self-service available for this service.
     Requesting Assistance or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721
     Policies
    This service does not have any policies.
     Service Provider
    S. Clabough
    Web Services Manager
     Service also known as
    None
  • Equipment Support Services
    Service Name
    Equipment Support Services
    Description
    Repair of electronic equipment such as PC's, laptops, imaging and AV equipment, printers and other technological equipment.
     Eligibility
    ITS provides equipment support services to all students, faculty, staff and departments.
    Cost There is no fee for an evaluation. Actual repair costs consist of price of equipment/materials and a labor rate of $60/hr.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or request assistance by calling Equipment Support Services at 208-885-0570.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Humpherys
    Electronics Specialist
     Service also known as
    Electronic equipment support/maintenance, ITS shop, Electronic Repair.
  • IIS Web Application and Site Hosting
    Service Name
    IIS Web Application and Site Hosting
    Description
    Faculty and academic websites can be hosted through standard webpage hosting, but ITS offers Windows IIS host server services for specialized webpages or web applications.
     Eligibility
    Windows ISS web application and site hosting is available to faculty and departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self service for this service.
     Requesting Assistance or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721
     Policies
    There are no policies for this service.
     Service Provider
    S. Clabough
    Web Services Manager
     Service also known as
    None
  • Record Center
    Service Name
    Records Center
    Description
    The University Records Center, located in the Student Union Building (SUB), is available to all UI departments to store their semi-active and permanent records. Banker boxes are available at no charge for departments to use to send documents to the Records Center. Departments maintain ownership of their records stored at the Records Center and may view or remove them at will.
     Eligibility
    The Records Center is available to departments at the University of Idaho.
    Cost There is no fee associated with this service.
    Self Service Information There is no self service associated with this service.
     Requesting Assistance Email records@uidaho.edu if you have questions or require assistance.
     Policies
    Administrative Procedures Manual
     Service Provider
    T. Quinn
    Manager, Institutional Ecommerce, Vandal Card, and Records Management
     Service also known as
    Records Center, Records Storage
  • Records retention, consolation and guidance
    Service Name
    Record retention, consultation and guidance
    Description
    Records Management offers consultation and guidance to departments and units, developing a targeted retention schedule based on the Idaho State Board of Education retention periods, and developing and registering with the state record types that don't fit into any SBOE record categories.

    Department-specific retention schedules are available via Vandalweb.
     Eligibility
    ITS provides record retention, consultation and guidance upon request to all U of I departments.
    Cost There is no fee associated with this service
    Self Service Information You can read the current Idaho State Board of Education retention schedule
    Please feel free to contact us at records@uidaho.edu if you have any questions.
     Requesting Assistance or email at records@uidaho.edu for assistance.
     Policies
    Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH)
     Service Provider
    Terry Quinn
    Manager, Records Management, Vandal Card and Institutional Ecommerce
     Service also known as
    Records retention, records management, email retention
  • Schedule use of Scantron machine
    Service Name
    Schedule use of Scantron
    Description
    Schedule the Scantron machine to be used in test grading for faculty or departments.
     Eligibility
    ITS provides Scantron support upon request to all current faculty and departments.
    Cost There is no fee associated with this service.
    Self Service Information Faculty and staff can request Scantron room use by logging in to the Account Management page (https://help.uidaho.edu) and select "building room access" under the Miscellaneous->Vandal Card Access.
     Requesting Assistance or request a time to use the Scantron or gain access to the room by emailing schedule@uidaho.edu.
     Policies
    This service does not have any associated policies.
     Service Provider
    M. Holthaus
    ITS Front Office
     Service also known as
    None
  • Technical Project Management
    Service Name
    Technical Project Management
    Description
    ITS provides overall coordination of technical implementations or other large IT initiatives. This service includes requirement gathering, project scoping, timeline creation and identification and coordination of staffing resources.

    Project manager will work with customer, as well as vendor if applicable, to identify all required activities and resource constraints in order to develop a realistic, achievable timeline. Once established, the project manager will work with project participants to achieve the identified project goals.
     Eligibility
    ITS provides technical project management to faculty, staff and departments at the University of Idaho
    Cost There is no fee associated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your project.
     Policies
    This service does not have any associated policies.
     Service Provider
    B. Borchers
    Assistant Director of MIS
     Service also known as
    Project Management, Project Planning, Integration Implementation
  • Technology Support Services
    Service Name
    Technology Support Services
    Description
    Technology Support Services (ITS-TSS) is a one hundred percent cost recovery team designed to provide advanced client side technology support with a customer-centric emphasis. The goal of this service is to maximize our customer’s efficiencies/productivity for the institution while minimizing UI resources. This is accomplished by implementing hardware/software standards, forming vendor relationships, and a customer rapport focusing on trust and open communication.
     Eligibility
    TSS service is available to faculty, staff and departments at the University of Idaho.
    Cost $60/hr. There is a minimum of one hour charge and additional hours are charged in one-hour increments.
    Self Service Information There are no self-service options available for this service.
     Requesting Assistance or email helpdesk@uidaho.edu or call 208-885-4357 to make service request for support regarding ITS-ATECH computers. Requests can also be made through the Disability Support Services Office.
     Policies
    Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990
     Service Provider
    T. English
    IT Services Manager
     Service also known as
    OnSite, ITS-ATS
  • Web and Mobile Development consulting
    Service Name
    Web and Mobile Development Consulting
    Description
    ITS offers consulting and advising for departments looking to engage in web and mobile application development projects. This service offers product assessment, identifying needs, security evaluations, best practices recommendations and the diagnosis of existing project design or implementations issues.
     Eligibility
    Web and mobile development consulting is available to departments at the University of Idaho.
    Cost $60/hour
    Self Service Information ITS does not offer self service for this service.
     Requesting Assistance or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721
     Policies
    There are no policies for this service.
     Service Provider
    S. Clabough
    Web Services Manager
     Service also known as
    None
  • Web Application Development
    Service Name
    Web Application Development
    Description
    Creating custom web application that manage information and data based on specific customer needs. 

    Example projects include
    -Custom online forms
    -Custom e-commerce applications
    -Online surveys and tracking systems.
     Eligibility
    ITS provides web application development upon request to departments.
    Cost $60/hr
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance Departments can request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721
     Policies
    This service does not have any associated policies.
     Service Provider
    S. Clabough
    Web Services Manager
     Service also known as
    None