Professional Services
| Billing Services |
| Service Name |
ITS Billing Services
|
|---|---|
| Description |
ITS Billing Services compiles IT service and communication charges for distribution to UI departments and non-UI entities. THe service provides budget review, account maintenance, invoice review and reconciliation and revenu tracking for ITS.
|
| Eligibility |
ITS provides Billing Services for students, Faculty, Staff, Departments, Contracts, Affiliates and Vendors.
|
| Cost | Overhead costs are distributed to ITS and some other UI departments. ITS service rates are listed with other various ITS service areas. |
| Self Service Information | Customers may access the billing database, Pinnacle, for budget invoice detail. |
| Requesting Assistance | or request assistance by contacting ITS by emailing its-bill@uidaho.edu or by calling Brittni Lowe at 885-2497 or Mary George at 885-5222. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
M. George
ITS Director Operations
|
| Service also known as |
none
|
| Building/Computing Lab Access |
| Service Name |
Building/computing lab access
|
|---|---|
| Description |
Provides access to all student computer labs and after-hour access to the administration building for employees.
|
| Eligibility |
ITS provides building and room access outside of normal hours upon request to all current students, faculty, staff and departments.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | Customers can submit requests for building or room access can be submitted through VandalWeb. |
| Requesting Assistance | In addition to self-service VandalWeb requests, building and room access can be requested via email or in person. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
M. Holthaus
ITS Front Office
|
| Service also known as |
Building Access, Student Computing Lab Access, Scantror Access, Door Access, Vandal Card Access
|
| Business Process Management |
| Service Name |
Business Process Management
|
|---|---|
| Description |
The Business Process Management Service provides a comprehensive workflow solution that can help departments and users streamline and improve efficiencies in their business processes. Anything from simple approval and notification processes to very complex cross-departmental business processes can be created, enhanced and/or improved with this service. The service is tied into the Universities Document Imaging System (Oracle Imaging), but can stand alone when no document imaging solution is required.
|
| Eligibility |
Business Process Management is available to faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee for this service. |
| Self Service Information | There is no self-service for this service. |
| Requesting Assistance |
or request access or assistance with the system and/or report issues by emailing imaging@uidaho.edu |
| Policies |
Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
|
| Service Provider |
R. Wood
Enterprise Applications Manager
|
| Service also known as |
Oracle Workflow, Oracle Process Management, Stellent Process Management
|
| Confidential Document Destruction |
| Service Name |
Confidential Document Destruction
|
|---|---|
| Description |
Records Management coordinates the institution-wide service of confidential document destruction program, currently using the on-site shredding services of Iron Mountain.
|
| Eligibility |
Confidential Document Destruction is available to faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | Visit http://www.uidaho.edu/records-management to view the shredding console pickup schedule and more information on the confidential document destruction program. |
| Requesting Assistance |
or email records@uidaho.edu if you have questions or require assistance. |
| Policies |
Administrative Procedures Manual
|
| Service Provider |
T. Quinn
Manager, Institutional Ecommerce, Vandal Card and Records Management
|
| Service also known as |
Iron Mountain, ShredIt
|
| Database Design Consulting |
| Service Name |
Database Design Consulting
|
|---|---|
| Description |
ITS/MIS provides assistance in database design for business application utilizing either Oracle or SQL Server RDBMS. Guidance can be provided for both relational and object-oriented database modeling efforts. ITS/MIS staff can either assist in the design effort or review completed designs before they are implemented in production. Designs will be evaluated for normalized structure and for performance considerations. Indexing, partitioning, file separation, and RAID configuration will also be considered. Assistance for performance tuning issues on existing databases is also available.
|
| Eligibility |
ITS/MIS provides database design consulting to faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your design project. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
B. Borchers
Assistant Director of MIS
|
| Service also known as |
Database Administration, Database Modeling, Application Design.
|
| Document Imaging |
| Service Name |
Document Imaging
|
|---|---|
| Description |
The Oracle Imaging Service provides a repository to store any electronic documents and easy retrieval and viewing for end users via a web based or installed desktop client. The system allows users to assign identifying values to those documents for easy searching, provides retention schedules for the documents, allows a scanner set up to scan and capture paper documents and provides a wide variety of security options so departments and users can control who can view, print, modify, annotate, and redact content on those documents.
|
| Eligibility |
Oracle Imaging services are provided to faculty, staff and departments at the University of Idaho.
|
| Cost | There is no fee for this service. |
| Self Service Information | There is no self-service available for this service. |
| Requesting Assistance |
or request access or assistance with the system, report issues, and/or require general information by emailing imaging@uidaho.edu. If it is an access request, please be sure to provide the username of the person needing access and which document group they will need access to. |
| Policies |
Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy
|
| Service Provider |
R. Wood
Enterprise Applications Manager
|
| Service also known as |
Stellent Imaging, Oracle Imaging, Accorde
|
| Domain Name Registration |
| Service Name |
Domain Name Registration
|
|---|---|
| Description |
ITS offers the purchasing and configuration of custom domain names (URL's) for sites at the University of Idaho. All custom domain names must first be approved by University Communications and Marketing before being implemented.
|
| Eligibility |
Domain name registration is offered to departments at the University of Idaho.
|
| Cost | Actual domain registration cost - usually $10 to $30 per year. |
| Self Service Information | There is no self-service available for this service. |
| Requesting Assistance |
or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721 |
| Policies |
This service does not have any policies.
|
| Service Provider |
S. Clabough
Web Services Manager
|
| Service also known as |
None
|
| Equipment Support Services |
| Service Name |
Equipment Support Services
|
|---|---|
| Description |
Repair of electronic equipment such as PC's, laptops, imaging and AV equipment, printers and other technological equipment.
|
| Eligibility |
ITS provides equipment support services to all students, faculty, staff and departments.
|
| Cost | There is no fee for an evaluation. Actual repair costs consist of price of equipment/materials and a labor rate of $60/hr. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance | or request assistance by calling Equipment Support Services at 208-885-0570. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
M. Humpherys
Electronics Specialist
|
| Service also known as |
Electronic equipment support/maintenance, ITS shop, Electronic Repair.
|
| IIS Web Application and Site Hosting |
| Service Name |
IIS Web Application and Site Hosting
|
|---|---|
| Description |
Faculty and academic websites can be hosted through standard webpage hosting, but ITS offers Windows IIS host server services for specialized webpages or web applications.
|
| Eligibility |
Windows ISS web application and site hosting is available to faculty and departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self service for this service. |
| Requesting Assistance |
or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721 |
| Policies |
There are no policies for this service.
|
| Service Provider |
S. Clabough
Web Services Manager
|
| Service also known as |
None
|
| Record Center |
| Service Name |
Records Center
|
|---|---|
| Description |
The University Records Center, located in the Student Union Building (SUB), is available to all UI departments to store their semi-active and permanent records. Banker boxes are available at no charge for departments to use to send documents to the Records Center. Departments maintain ownership of their records stored at the Records Center and may view or remove them at will.
|
| Eligibility |
The Records Center is available to departments at the University of Idaho.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | There is no self service associated with this service. |
| Requesting Assistance |
Email records@uidaho.edu if you have questions or require assistance. |
| Policies |
Administrative Procedures Manual
|
| Service Provider |
T. Quinn
Manager, Institutional Ecommerce, Vandal Card, and Records Management
|
| Service also known as |
Records Center, Records Storage
|
| Records retention, consolation and guidance |
| Service Name |
Record retention, consultation and guidance
|
|---|---|
| Description |
Records Management offers consultation and guidance to departments and units, developing a targeted retention schedule based on the Idaho State Board of Education retention periods, and developing and registering with the state record types that don't fit into any SBOE record categories.
Department-specific retention schedules are available via Vandalweb. |
| Eligibility |
ITS provides record retention, consultation and guidance upon request to all U of I departments.
|
| Cost | There is no fee associated with this service |
| Self Service Information | You can read the current Idaho State Board of Education retention schedule Please feel free to contact us at records@uidaho.edu if you have any questions. |
| Requesting Assistance |
or email at records@uidaho.edu for assistance. |
| Policies |
Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH)
|
| Service Provider |
Terry Quinn
Manager, Records Management, Vandal Card and Institutional Ecommerce
|
| Service also known as |
Records retention, records management, email retention
|
| Schedule use of Scantron machine |
| Service Name |
Schedule use of Scantron
|
|---|---|
| Description |
Schedule the Scantron machine to be used in test grading for faculty or departments.
|
| Eligibility |
ITS provides Scantron support upon request to all current faculty and departments.
|
| Cost | There is no fee associated with this service. |
| Self Service Information | Faculty and staff can request Scantron room use by logging in to the Account Management page (https://help.uidaho.edu) and select "building room access" under the Miscellaneous->Vandal Card Access. |
| Requesting Assistance | or request a time to use the Scantron or gain access to the room by emailing schedule@uidaho.edu. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
M. Holthaus
ITS Front Office
|
| Service also known as |
None
|
| Technical Project Management |
| Service Name |
Technical Project Management
|
|---|---|
| Description |
ITS provides overall coordination of technical implementations or other large IT initiatives. This service includes requirement gathering, project scoping, timeline creation and identification and coordination of staffing resources.
Project manager will work with customer, as well as vendor if applicable, to identify all required activities and resource constraints in order to develop a realistic, achievable timeline. Once established, the project manager will work with project participants to achieve the identified project goals. |
| Eligibility |
ITS provides technical project management to faculty, staff and departments at the University of Idaho
|
| Cost | There is no fee associated with this service. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or email requests to misdir@uidaho.edu. You will be asked to fill out and submit a questionnaire identifying details about your project. |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
B. Borchers
Assistant Director of MIS
|
| Service also known as |
Project Management, Project Planning, Integration Implementation
|
| Technology Support Services |
| Service Name |
Technology Support Services
|
|---|---|
| Description |
Technology Support Services (ITS-TSS) is a one hundred percent cost recovery team designed to provide advanced client side technology support with a customer-centric emphasis. The goal of this service is to maximize our customer’s efficiencies/productivity for the institution while minimizing UI resources. This is accomplished by implementing hardware/software standards, forming vendor relationships, and a customer rapport focusing on trust and open communication.
|
| Eligibility |
TSS service is available to faculty, staff and departments at the University of Idaho.
|
| Cost | $60/hr. There is a minimum of one hour charge and additional hours are charged in one-hour increments. |
| Self Service Information | There are no self-service options available for this service. |
| Requesting Assistance |
or email helpdesk@uidaho.edu or call 208-885-4357 to make service request for support regarding ITS-ATECH computers. Requests can also be made through the Disability Support Services Office. |
| Policies |
Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990
|
| Service Provider |
T. English
IT Services Manager
|
| Service also known as |
OnSite, ITS-ATS
|
| Web and Mobile Development consulting |
| Service Name |
Web and Mobile Development Consulting
|
|---|---|
| Description |
ITS offers consulting and advising for departments looking to engage in web and mobile application development projects. This service offers product assessment, identifying needs, security evaluations, best practices recommendations and the diagnosis of existing project design or implementations issues.
|
| Eligibility |
Web and mobile development consulting is available to departments at the University of Idaho.
|
| Cost | $60/hour |
| Self Service Information | ITS does not offer self service for this service. |
| Requesting Assistance |
or request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721 |
| Policies |
There are no policies for this service.
|
| Service Provider |
S. Clabough
Web Services Manager
|
| Service also known as |
None
|
| Web Application Development |
| Service Name |
Web Application Development
|
|---|---|
| Description |
Creating custom web application that manage information and data based on specific customer needs.
Example projects include -Custom online forms -Custom e-commerce applications -Online surveys and tracking systems. |
| Eligibility |
ITS provides web application development upon request to departments.
|
| Cost | $60/hr |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance | Departments can request assistance by contacting ITS Web Services via email at webteam@uidaho.edu or by phone at 208-885-6721 |
| Policies |
This service does not have any associated policies.
|
| Service Provider |
S. Clabough
Web Services Manager
|
| Service also known as |
None
|