ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Network and Hosting Services

  • Active Web Hosting
    Service Name
    "Active" Website Hosting
    Description

    ITS hosts uidaho.edu web sites which require “active server content” for which the college or department develops, maintains, or manages software code. Currently this service is limited to active content which is maintained through .NET v4.0. In the near future, NET 4.5 and beyond will also be available.

     Eligibility
    Active website hosting is available to departments at the University of Idaho.
    Cost There is no fee assoicated with this service.
    Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
     Policies
    None.
     Service Provider
    D. Granja
    Server Systems Manager
     Service also known as
    "Dynamic" Web Hosting
  • Data Networking
    Service Name
    Data Networking
    Description
    The data network service provides wired Local Area Network (LAN) access to the network resources of the University of Idaho as well as the Internet, Internet2 (I2) and National Lambda Rail (NLR). The data network service provides Wide Area Network (WAN) services to many University of Idaho campuses across the state.
     Eligibility
    Data Networking services are available to students, faculty, staff, departments, retirees, contractors and vendors.
     Self Service Information Systems Administrators may administer wired network access ports using the Network Management System (NMS) at https://net.uidaho.edu/nms/
     Requesting Assistance Departments can email data network service requests to the Help Desk at helpdesk@uidaho.edu.
     Related Policies and ITS Standards
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Procedures and Service Agreements
    Data Networking Service Agreement
     Rates There are no usage, access, or maintenance charges for the data network service.
    There is a charge for new equipment and Wide Area Network (WAN) services.
    The estimated costs for standard network equipment are:
    24-port 100Mbps Switch - $450+
    48-port 100Mbps Switch - $780+
    24-port 1Gbps Switch - $1600+
    48-port 1Gbps Switch - $2700+
    The standard WAN service is either a point-to-point T1 or a virtual connection starting at 10Mbps through Idaho Regional Optical Network (IRON). Cost for, and availability of, WAN services vary by city.
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Local Area Network (LAN), Wide Area Network (WAN)
  • Network Naming and Addressing
    Service Name
    Network Naming and Addressing
    Description
    The Network Naming and Addressing service provides Domain Name System (DNS) naming for network devices in the uidaho.edu domain, DNS hosting for vanity domains outside uidaho.edu, and IP address management.
     Eligibility
    Network naming and addressing is provided to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates and vendors at the University of Idaho.
     Self Service Information For wireless users, DNS names and IP address assignment are handled automatically for authenticated users.

    Systems Administrators may administer uidaho.edu DNS names, aliases, and IP address assignments using the Network Management System (NMS)
     Requesting Assistance or departments can request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Related Policies and ITS Standards
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Procedures and Service Agreements
    More information soon.
     Rates There is no fee for this service.
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Domain Name System (DNS), Domain Hosting, Alias, CNAME Record
  • Virtual Private Network
    Service Name
    Virtual Private Network
    Description
    The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.
     Eligibility
    VPN is available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.
     Self Service Information The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client.
     Requesting Assistance or request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357
     Related Policies and ITS Standards
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Procedures and Service Agreements
    More information soon.
     Rates There is no fee for this service.
     Service Provider
    B. Jemes
    ITS Network Manager
     Service also known as
    Cisco VPN client, Remote Access, VPN, SSL VPN
  • Wireless LAN
    Service Name
    Wireless LAN
    Description
    The Wireless LAN service provides network access to networked resources of the University of Idaho as well as the Internet, Internet2 (I2), and National Lamda Rail (NLR). The wireless service is based on the 802.11a, 802.11g and 802.11n. Faculty, Staff, and Students are encouraged to use AirVandalGold. Guests are invited to use AirVandalGuest.
     Eligibility
    Wireless LAN service is available to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates, vendors
     Self Service Information Wireless users will find information about using the Wireless LAN service at the ITS support web page at http://support.uidaho.edu/wireless/
     Requesting Assistance or email data network service requests to the Help Desk at helpdesk@uidaho.edu.
     Related Policies and ITS Standards
    Administrative Procedures Manual (APM), University of Idaho Computer Use Policy
     Procedures and Service Agreements
    More information soon.
     Rates There are no usage, access, or maintenance fees for the Wireless LAN service, but there is a charge for new equipment and installation.
    The standard network equipment cost is $750+/Wireless Access Point.
    The installation costs vary by location.
    There is no charge for wireless LAN Design and Cost Estimates.
     Service Provider
    B. Jemes
    ITS Network Management
     Service also known as
    Wireless, Wi-Fi, Wifi, Guest Wireless, WLAN
  • Network Time Synchronization
    Service Name
    Network Time Protocol (NTP) time synchronization
    Description
    ITS provides time.uidaho.edu, a campus-located service which should be used to synchronize the time of computers and digital equipment to the university’s reference time source. That time source is synchronized to the global NTP network.
    Eligibility
    ITS provides time syncronization to students, faculty, staff and departments at the University of Idaho.
    Self Service Information Digital equipment may be pointed at time.uidaho.edu.
    Requesting Assistance or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
    Related Policies and ITS Standards
    None.
    Procedures and Service Agreements
    More information soon.
    Rates and Agreements There is no fee associated with this service.
    Service Provider
    D. Granja
    Server Systems Manager
    Service also known as
    None
  • Physical Server Co-Location
    Service Name
    Physical Server Co-Location
    Description

    Customer physical servers are housed in a physically secured and monitored data center with continuously-monitored redundant power and environmental controls. The customer is responsible for all OS and application software, installation, maintenance, and security. However, data backup service is available.

    Interaction with physical equipment is provided by customers through remote access cards that should be installed in the server. These generally meet all customer access needs. Systems Team provides “remote hands” for straightforward installation of replacement or upgraded hardware such as RAM or hot-swappable components. Physical access outside of this is coordinated through Systems Team, generally for a fee. All service is provided at the Moscow campus.

    Eligibility
    ITS provides physical server co-location services to faculty, staff and departments at the University of Idaho.
    Self Service Information ITS does not offer self-service options for this service.
    Requesting Assistance or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
    Related Policies and ITS Standards
    A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.
    Procedures and Service Agreements
    More information soon.
    Rates and Agreements Contact systems team for detailed fee analysis.
    Service Provider
    D. Granja
    Server Systems Manager
    Service also known as
    none
  • Server Cabinet Co-Location
    Service Name
    Server Cabinet Co-Location
    Description
    Customer-maintained server cabinets are located in a physically secured and monitored data center with continuously monitored redundant power and environmental controls. Customer physical access is limited to the data cabinet. The customer is responsible for all equipment, as well as for OS and application software, installation, maintenance, and security. All service is provided at the Moscow campus.
    Eligibility
    ITS provides virtual server co-location services to departments at the University of Idaho.
    Self Service Information ITS does not offer self-service options for this service.
    Requesting Assistance Customers can email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
    Related Policies and ITS Standards
    A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.
    Procedures and Service Agreements
    More information soon.
    Rates and Agreements Contact systems team for detailed cost analysis.
    Service Provider
    D. Granja
    Server Systems Manager
    Service also known as
    none
  • Source Code Repository
    Service Name
    Source Code Repository
    Description
    ITS Enterprise Applications provides a source code repository designed for developers to manage their applications. This service is available to all UI developers for storing University-owned source code. The service is accessed through a browser through an encrypted SSL connection to the repository server.

    Dedicated source code repositories are created on the repository server on request and access is managed at the repository level. One or more repositories can be requested. ITS currently supports Subversion or SVN, however, this code repository is being phased out. GIT has replaced SVN as the preferred repository supported by ITS. Developers can select from a number of GIT or SVN-supporting client tools depending on the needs of the development environment being used.
     Eligibility
    ITS provides source code repository services for faculty, staff and departments at the University of Idaho.
     Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance Interested customers can email requests to its-dbasupport@uidaho.edu. You will be contacted by a database administrator for details on your request or issue.
     Related Policies and ITS Standards
    This service does not have any associated policies.
     Procedures and Service Agreements
    More information soon.
     Rates There is no cost associated with this service.
     Service Provider
    B. Borchers
    Director of Enterprise Applications
     Service also known as
    Subversion Code Repository, Banner Source Code, GIT
  • SQL Server Hosting
    Service Name
    Database Hosting on MSSQL Server
    Description
    ITS provides database hosting for MSSQL server-based applications. This service provides regular infrastructure patching, backup and recovery options, performance tuning and instance monitoring. Pre-production instances are also available as part of this service. 

    As databases are hosted on a shared MSSQL server instance, no elevated privilege beyond the requested database will be permitted.
     Eligibility
    MSSQL server hosting is offered to faculty, staff and departments at the University of Idaho
     Self Service Information ITS does not offer self-service options for this service.
     Requesting Assistance or email requests to its-dbasupport@uidaho.edu, at which point you will be asked to fill out and submit a questionnaire identifying details about your specific project. This questionaire is also available at http://webpages.uidaho.edu/itsmis/templates/SQL_Project_Request.xlsx.
     Related Policies and ITS Standards
    Administrative Procedures Manual, University of Idaho Computer Use Policy.
     Procedures and Service Agreements
    More information soon.
     Rates There is no fee associated with this service
     Service Provider
    Brian Borchers
    Director of Enterprise Applications
     Service also known as
    Database hosting, Database Administration, SQL server databases
  • Virtual Server Co-Location
    Service Name
    Virtual Server Co-Location
    Description
    Virtual servers are provided in a high availability clustered VMWare vSphere environment.  All risks associated with the underlying physical hardware and network connectivity are managed by Systems Team. The customer is responsible for all OS and application software, installation, maintenance, and security. Data backup service is available.
    Eligibility
    ITS provides virtual server co-location services to faculty, staff and departments at the University of Idaho.
    Self Service Information ITS does not offer self-service options for this service.
    Requesting Assistance or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
    Related Policies and ITS Standards
    A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.
    Procedures and Service Agreements
    More information soon.
    Rates and Agreements FY 2015 pricing please see ITS Server Support Rates. To get a detailed cost analysis contact Systems Team.
    Service Provider
    D. Granja
    Server Systems Manager
    Service also known as
    none
  • Web Identity Redirect
    Service Name
    Web Identity Redirect
    Description
    Occasionally web sites change names or addresses. ITS can configure redirection of uidaho.edu http:// or https:// web site addresses to new locations.
    Eligibility
    ITS provides web identity redirects to departments at the University of Idaho.
    Self Service Information There is no self-help for this service item.
    Requesting Assistance or email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.
    Related Policies and ITS Standards
    None.
    Procedures and Service Agreements
    More information soon.
    Rates and Agreements There is no fee associated with this service.
    Service Provider
    D. Granja
    Server Systems Manager
    Service also known as
    Web Site Forwarding,