Classroom and Media Support
| Classroom AV support |
| Service Name |
Classroom AV support
|
|---|---|
| Description |
Installation, management, maintenance and support to users of computers and audio/visual equipment in general purpose classrooms controlled by the Registrar and non-general purpose classrooms built and maintained by Classroom Technology Services and covered under the terms of a MOU or other agreement between the department/owner and ITS.
|
| Eligibility |
ITS provides classroom AV support upon request to all current students, faculty, staff and departments.
|
| Cost | There is no fee associated to general classroom users. Department-controlled spaces (such as conference rooms) are charged $60/hr for labor costs plus the cost of materials. |
| Self Service Information | ITS does not offer self-service options for this service. |
| Requesting Assistance |
or you can request assistance from the eHelp button located on each classroom control system touchpad. Additionally, email, telephone and walk-in support is provided.
|
| Policies |
This service does not have any associated policies.
|
| Service Provider |
G. Clifford
Classroom Technology Services Manager
|
| Service also known as |
Classrooms, Classroom Support, Classroom Technology Services, CTS, avhelp@uidaho.edu, AV help
|
| ITS Media Center |
| Service Name |
Media Center
|
|---|---|
| Description |
The ITS Media Center provides short-term AV and technology equipment checkout for students, faculty and staff at the University of Idaho in support of assignments and administration of the University at no charge.
Students can check out equipment by providing an authorization form signed by a teacher, while staff and faculty have to provide a budget number in order to cover lost or damaged equipment, as well as ensure equipment is used for university functions. Events that charge additional fees to attend have to rent the equipment at a reduced rate. The Media Center also offers services to process video and change formats, creating files for playback or editing under copyright laws. The Media Center can deliver and set up equipment all over campus - in classrooms, conference rooms and departmental rooms for a nominal labor fee. They also provide conference support on campus and in the region and they maintain, replace and repair equipment in legacy classrooms. |
| Eligibility |
This service is available to all students, faculty, staff, departments and retirees.
|
| Cost | Equipment rental is provided at no extra cost to students, staff and faculty for class assignments and/or university events. Equipment to be used at events charging fees has to be rented at a reduced rate. Troubleshooting checked out equipment or in-house help with Media Center equipment is free. Labor costs for deliveries, setup, conferences and tech support is charged at $25/per person per hours. Video processing is charged at $6/hr based on the length of video and conference support is charged with a minimal hourly labor fee. |
| Self Service Information | The Media Center website (http://www.its2.uidaho.edu/mcenter/) has checkout policy information, equipment listings, student forms and how-to guides. |
| Requesting Assistance | or customers can request assistance by emailing the Media Center at mcenter@uidaho.edu or by phone at 208-885-6411. |
| Policies |
The Media Center abides by the Administrative Procedures Manual (APM), the Faculty Staff Handbook (FHS) and the University of Idaho Computer Use Policy.
|
| Service Provider |
L. Cantrell
Media Services Center Coordinator
|
| Service also known as |
none
|
| Presentation equipment checkout |