Accidentally deleted an email and need to have it recovered? Thanks to the implementation of full Mircosoft Exchange, your lost files may not be completely lost after all (as long as it was deleted less than 28 days prior).
How does file deletion work?
When using Outlook or Outlook Web Access (OWA) items are sent to the Deleted Items folder once the user deletes it. Items will reside in the Deleted Items folder for fourteen (14) days. Once the items are fourteen days old the files will be “deleted” and moved to a new feature in Exchange called “the Dumpster.”
What is the dumpster?
The Dumpster is an abstract name for a new feature in Microsoft Exchange which allows users an additional fourteen days to recover items they’ve deleted. The dumpster is a secondary trash can that holds items out of your sight, but not fully deleted.
A good real-world analogy: Think of your email as items in your house. Thedeleted items folder in your inbox is like the trashcan in your house — you can toss something into the trash can, but it’s pretty easy to “recover” it.
After fourteen (14) days, you take the big bag of trash out to the dumpster or the curb for pickup. You still have an additional fourteen (14) days to run back and grab the bag to sort through it. After 14 days, the bag will be picked up by the trash collectors and then it’s gone.
How do I recover deleted messages stored in the dumpster?
In order to recover items in the dumpster, you must be using a email program set up with Exchange functionality. This means primarily Outlook and the Web Access application.
- Outlook Web Access users will be able to go to Options, to Recover Deleted Items. Click on View Items to see the email that has been deleted. To recover, select the item and click Recover. Click Close to exit.
- Outlook Users can select their Deleted Items folder and then go to Tools->Recover Deleted Items to retrieve messages they have emptied from Deleted Items. To recover an item select it and click on the Recover icon in the upper left. Click on the X in the upper right to exit.
For other non-outlook email clients, recovery in the dumpster is more complex. Users of these different applications (eg. Mail.app, Thunderbird) will need to come into the Help Desk for help with Email Recovery.