You will be taken to a screen where you can search for your account. In the text box, enter either your account name, student or V number or an email address. Press the lookup button to find your account.
A list of verified contacts will come up underneath the field. Select a contact that you have access to and click send code to send a verification code to this email or phone number. If you receive an error message which says, "Account has not been setup for password reset," then please call (208) 885-4357 or visit the Help Desk in TLC 128 with photo ID for assistance
A new field will come up where you can enter the verification code. Find this code your email, text message or voice call and enter the verification code and press continue to continue.