ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Rebalancing Technology Investments

Rebalancing Technology Investments

Technology plays an important role in fulfilling our mission and will be a critical component of our future success.  One result of the Focus for the Future process was a recommendation to “consolidate select IT functions including technology/electronics purchases,” with a goal to have a plan created in 2014-2015.  The initiative that resulted from this recommendation is entitled “Rebalancing Technology Investments.”  Rebalancing refers to finding the optimal balance between distributed and central technology services in order to best use existing resources to meet current and future needs at both institutional and unit levels.

Rebalancing is not intended to centralize all technology personnel, budgets and activities.  Instead, it is intended to reduce costs to provide current IT services, allow for improved planning of technology investments, reduce the risk from security and compliance issues, reduce the reliance on a single employee to provide key services, and provide new opportunities for technology employees to advance their skills and their careers while working for the UI. In order to accomplish these goals, it is very likely that some organizational, process and policy changes will be required and a thorough and inclusive analysis will provide the information we need to make the right decisions.

The initiative has the following goals:
  • Improve service delivery
  • Reduce costs to provide current technology services
  • Provide new opportunities for technology employees to advance their skills and their careers while providing even better service to customers
  • Coordinate institutional planning of technology investments
  • Reduce the time to implement key initiatives
  • Reduce risk from security vulnerabilities, compliance issues and reliance on individual employees
  • Provide UI with a balanced technology portfolio that meets the overall needs of the institution while providing resources to individual units that allows them to drive initiatives to help UI achieve its goals.

Specific deliverables from the initiative will include:
  • Prioritized list of technology projects to undertake
  • Prioritized list of security and compliance related issues
  • Proposal for the allocation of technology funding and personnel between units and ITS
  • Recommendations for technology and support investments over the next 5 years
  • Implementation of a new technology governance structure, including institutional project prioritization
  • Metrics by which to measure the success of the rebalancing project

Timeline for the project is under revision.  Please check back soon.