Support documentation
Microsoft Lync
Microsoft Lync is a new collaboration, instant messaging and video chat client that comes with Office 365. This guide will walk you through the download and installation of the Lync client as well as showcase some popular features.
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Microsoft Lync is a new collaboration, instant messaging and video chat client that comes with Office 365. This guide will walk you through the download and installation of the Lync client as well as showcase some popular features.
» Download Documentation
Mail.app setup
Mail.App users will need to completely remove their current account profile and re-create it in a brand new Exchange format. This guide will assist you in removing your old account profile and re-creating it to make Mail.App work with Office 365.
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Mail.App users will need to completely remove their current account profile and re-create it in a brand new Exchange format. This guide will assist you in removing your old account profile and re-creating it to make Mail.App work with Office 365.
» Download Documentation
Install, activate and setup Outlook 2010
Outlook 2010 is the recommended mail client to use with Office 365. If you are migrating from Outlook 2003 or 2007, this guide will assist you in installing, configuring and setting up your account in Outlook 2010.
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Outlook 2010 is the recommended mail client to use with Office 365. If you are migrating from Outlook 2003 or 2007, this guide will assist you in installing, configuring and setting up your account in Outlook 2010.
» Download Documentation
Installation and set up of Outlook 2011
With Entourage 2008 no longer supported, Outlook 2011 for Mac is the preferred client for use with Office 365. If you are an Entourage or Mail.App user, this guide will assist you in downloading, installing and configuring Outlook 2011 for Mac to work with Office 365.
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With Entourage 2008 no longer supported, Outlook 2011 for Mac is the preferred client for use with Office 365. If you are an Entourage or Mail.App user, this guide will assist you in downloading, installing and configuring Outlook 2011 for Mac to work with Office 365.
» Download Documentation
Uninstall Office 2003/2007
Outlook 2003 will not work with Office 365, and Outlook 2007 with be missing many key features of the new platform. ITS strongly encourages users upgrade to Office 2010. This guide will assist users in removing their Office 2003 or 2007 installation, preparing their system for Office 2010.
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Outlook 2003 will not work with Office 365, and Outlook 2007 with be missing many key features of the new platform. ITS strongly encourages users upgrade to Office 2010. This guide will assist users in removing their Office 2003 or 2007 installation, preparing their system for Office 2010.
» Download Documentation
Uninstalling Office 2008
Office 2008 and Microsoft Entourage will no longer be supported with Office 365. Because of this, ITS strongly encourages Entourage users to migrate to Office 2011 for Mac. This guide will assist you in removing your Office 2008 installation and prepare your computer for Office 2011 for Mac.
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Office 2008 and Microsoft Entourage will no longer be supported with Office 365. Because of this, ITS strongly encourages Entourage users to migrate to Office 2011 for Mac. This guide will assist you in removing your Office 2008 installation and prepare your computer for Office 2011 for Mac.
» Download Documentation
Removing large emails
The migration to Office 365 can not transfer emails larger than 25MB. Any emails this large will get left behind in the migration. For a smooth migration, you can use this guide to find any messages in your inbox larger than 25MB and copy them off the server.
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The migration to Office 365 can not transfer emails larger than 25MB. Any emails this large will get left behind in the migration. For a smooth migration, you can use this guide to find any messages in your inbox larger than 25MB and copy them off the server.
» Download Documentation
Thunderbird and Office 365
Thunderbird users will be required to change their server IMAP settings following the migration. Because Thunderbird does not include Exchange functionality, we strongly encourage users to migrate to Office 2010 or 2011 for Mac. This guide will assist users in changing their server settings to make email work with the new Office 365 architecture.
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Thunderbird users will be required to change their server IMAP settings following the migration. Because Thunderbird does not include Exchange functionality, we strongly encourage users to migrate to Office 2010 or 2011 for Mac. This guide will assist users in changing their server settings to make email work with the new Office 365 architecture.
» Download Documentation
Android
After the migration, all Android users (both on phones and tablets) will need to removed their corporate/ActiveSync account and re-add them. This documentation will assist you in removing your account and re-adding it to work with Office 365.
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After the migration, all Android users (both on phones and tablets) will need to removed their corporate/ActiveSync account and re-add them. This documentation will assist you in removing your account and re-adding it to work with Office 365.
» Download Documentation
iOS devices
iOS users (iphones and ipads) will need to modify their server settings to point to the new Office 365 email service. This guide will assist you in changing this server setting and restoring email functionality to your phone or tablet.
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iOS users (iphones and ipads) will need to modify their server settings to point to the new Office 365 email service. This guide will assist you in changing this server setting and restoring email functionality to your phone or tablet.
» Download Documentation
Junk Email Reporting
Junk email filtering will be handled differently on the new Office 365 architecture than it was on the old system. Instead of reporting junk mail directly to ITS, Office 365 works on a self-report learning algorithm. This guide will explain junk email rules in Office 365 and what you can do to prevent junk mail from entering your inbox.
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Junk email filtering will be handled differently on the new Office 365 architecture than it was on the old system. Instead of reporting junk mail directly to ITS, Office 365 works on a self-report learning algorithm. This guide will explain junk email rules in Office 365 and what you can do to prevent junk mail from entering your inbox.
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General Server Settings
For advanced users or system administrators, this document lists the general server settings for the new Office 365 architecture.
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For advanced users or system administrators, this document lists the general server settings for the new Office 365 architecture.
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Compilation Document
This is a compilation of every individual article for Sysads and other technical department contacts
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This is a compilation of every individual article for Sysads and other technical department contacts
» Download Documentation