About ITS

We are Information Technology Services

The University of Idaho ITS department is the partner of choice for technology requests and solutions on campus. We strive to provide the very best in enterprise-wide technological solutions for students, faulty, staff and retirees at the University of Idaho and to be your partner for technology advancement and innovation. We want to work with you.

The ITS Help Desk

The ITS Help Desk exists as the primary, central point of contact for any technology assistance you may require as a student, faculty or staff member at the University of Idaho. The Help Desk, staffed by friendly, knowledgeable technicians, is ready to offer support on topics ranging from internet connectivity, file and web services, account and password and any other issues you may have. The Help Desk is located in the Teaching and Learning Center, room 128 overlooking the commons. It can also be reached via email at helpdesk@uidaho.edu and by phone at 208-885-4357

Student Computing Labs

ITS Student Computing Labs is working for you to provide the very best hardware and software in the 28 computer labs designated for student on the University of Idaho campus as well as maintain the computing lab printers and server storage.

In addition to managing campus-wide computer labs, SCL provides state-of-the-art virtual software support through VLab, which provides specialized software to students at no extra cost.

Classroom Technology Services

ITS Classroom Technology Services is the go-to solution for technology in the classroom, providing programs and training on classroom hardware, as well as managing and maintaining the technology equipment in classrooms around campus.



 

Technical Support Services

Technical Support Services, also called OnSite, provides fee-based professional IT service to faculty and staff at the University of Idaho, providing service such as in-office computer support, installation of new hardware and software and emergency troubleshooting.