This tutorial applies to the following operating system(s):
After completion, you will have full email headers to a message
Often times when you report a spam, phishing or incorrectly-identified-as-spam message (false positive), ITS will ask you to provide full email headers, which contain technical data about the email message in question. Below, you will find way to obtain these full email headers in Outlook, Mail.App and Thunderbird.
Email Headers in Outlook
With Outlook (either 2010/2013 for Windows or 2011 for Mac) open, find the message you wish to obtain the full email headers for in your Inbox and double-click the message to open it in a separate message window.
In the new message window that comes up, click the file tab, then click the properties button to open the message properties window.
In the new windows, you will find the full email headers at the bottom, under the label Internet Headers. You can drag-select (or click into the headers box and press the keyboard shortcut ctrl + a) and copy-paste these headers into another message to ITS.