ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 
helpdesk@uidaho.edu

Administration

ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208)885-6721
Fax: (208)885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566
mediactr@uidaho.edu

Records Management

Office of Records Management
Student Union Building
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580
records@uidaho.edu

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Student Union Building
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208
vcoffice@uidaho.edu

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539
its-ts-admin@uidaho.edu

Retiring Computers and Laptops


Departments disposing of or otherwise permanently relinquishing control of devices capable of storing information, such as computers, laptops, external hard drives, USB flash drives, cell phones, etc. are responsible for properly handling the information on them prior to relinquishing control. Generally this means you should remove all recoverable sensitive information from the devices before you send them away.

This page provides some information regarding cleaning desktop computers, laptops and other devices that can boot from a CD. For information regarding the disposal of other device types, please contact Records Management by email or 208-885-2580.

Computers & Laptops

The University of Idaho department of Records Management and the ITS Help Desk will provide a bootable CD upon request to UI departments for their use in eliminating all university data from their computer hard drives prior to the disposal of old computers.

As of January 2010, that CD contains Darik’s Boot and Nuke (DBAN), a widely recognized software package that overwrites all data on the computer’s hard drives enough times that it is essentially impossible to recover any data from the disk.

Please Note: This technique may not work properly with solid state drives (SSDs). Physical destruction of the drives is recommended to ensure data security for SSDs. If you require assistance in this regard, Technology Support Services (TSS) is available. A fee may be charged for this service.

Please follow the instructions below when using the DBAN CD.

  1. Insert the University of Idaho DBAN CD into the computer’s CD drive.
  2. Restart the computer.
  3. If the computer boots up normally, and you are uncertain how to make it boot from the CD, please contact the ITS Help Desk at helpdesk@uidaho.edu or 208-885-4357.
  4. When the computer has booted from the CD you should see this screen:
    Initial screen after boot from disk
  5. At the ‘Boot:’ prompt, type the word ‘autonuke’ and hit enter:Screen showing entering autonuke prompt
  6. The rest of the process is automatic. DBAN will probably take several hours to complete, depending on the speed of the computer in question and the number and size of the hard drives it contains:Processing prompt screen
  7. Once DBAN is completed the hard drives have been wiped and it is safe to send the computer outside of departmental or university control:Process complete screen