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ITS Locations

Help Desk

Teaching Learning Center Room 128
Monday-Friday, 8am-5pm
Phone: (208) 885-4357 (HELP) 


ITS Administration Offices
Administration Building
Room 140
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-6721
Fax: (208) 885-7539

Media Center

Teaching Learning Center 131 
Phone: (208) 885-6411
Fax: (208) 885-0566

Records Management

Office of Records Management
Pitman Center (SUB)
Room 53
875 Perimeter Drive MS 4247
Moscow, ID 83844-4247
phone: (208) 885-2580

Current Hours of Operation
Mon: 7:30-4:30pm
Tue: 7:30-11:30am
Wed: 7:30-11:30am
Thur: 7:30-11:30am

Vandal Cards

Pitman Center (SUB)
Room 124
875 Perimeter Drive MS 4256
Moscow, ID 83844-4256
Phone: (208) 885-7522
Fax: (208) 885-9208

Telephone Services

Administration Building 
Room 133
875 Perimeter Drive MS 3155
Moscow, ID 83844-3155
Phone: (208) 885-5800
Fax: (208) 885-7539


What is VLab

VLab, provided by ITS Student Computing Services, allows you to run university-licensed software on your own computer from anywhere with an internet connection. Once you install the client, you can simply select a program you would like to run in your browser and it will launch as if it is on installed on your machine.

VLab is virtualization software - programs do not run directly on your system and most computational resource loads are processed on ITS servers - which means most modern computers with a broadband internet connect can run computational-intensive programs offered by VLab. You can access VLab at http://vlab.uidaho.edu and read on to learn more about VLab.

What software is available on VLab?

  • ArcGIS Desktop 10.2.2
  • Distance 6
  • Mark 6
  • Minitab 17
  • PSPP
  • TK Solver
  • Oracle SQL Developer
  • Oracle Designer 10g
  • Geometers Sketchpad
  • MathCAD 15
  • RStudio
  • R
  • SPSS
  • 3DSPSS
  • MVS Premier
  • AutoCAD 2016
  • Matlab 2015a
  • Populus
  • SAS 9.4
  • Morningstar Direct (Class Restricted)
  • EES (Class Restricted)
  • SAP2000 (Class Restricted)
  • RISA (Class Restricted)


Student Computing Systems supports VLab on the following platforms:

Operating System

  • Windows XP or newer

  • OS X 10.6 or newer

Chromebooks: VLab does not currently work with Chromebooks. ITS is currently working on adding support for Chromebook devices.

You will need administrative rights on your computer to install the client. Please note that VLab requires a broadband internet connection. While bandwidth requirements are low, a faster connection will make access to local drives and printing more pleasant.

Working with Files

VLab and the U: drive

Your network home directory (the U: drive) is automatically available when VLab applications. Working from the U: drive is recommended as your data will be available no matter what machine you are connecting from. Your data will also be quick to access and will be backed up regularly.

VLab and Local Drives on your Computer

When you connect to VLab, the local drives from your system will automatically be made available to you.

When connecting from a Windows-based machine, all local drives are automatically connected and named exactly as they are on your local computer.
When you connect from a Mac, local drives are connected to simulate a Windows file system. The "C" drive is connected to your Mac's "home" folder and other drives are mapped out to external media on your Mac, such as a dvd drive, card reader, etc. Your User drive is mapped automatically.

The first time you connect to a local drive on your computer, the Citrix Receiver will ask you if you would like to allow it to access your local drives. Depending on your operation system, accept the prompt by clicking "Permit all access" (on a Windows machine) or "Read & Write" (on a Mac machine) to allow VLab applications to open and save files directly to your local computer drives.


When you launch a Citrix application, all of the printers connected to your machine will automatically be made available to print to. Citrix uses a universal print driver that should be compatible with most printers. If you add a new printer to your machine while connected to VLab, you will need to restart VLab for it to recognize the new printer.

Windows using the Citrix Universal Printer Driver

OSX using the Citrix Universal Print Driver

Frequently Asked Questions

  • Can anyone use VLab?
    VLab is currently available to all enrolled students, including Engineering Outreach students, at the University of Idaho. If you are a faculty member who would like to use VLab for teaching, please send an email request to the ITS Help Desk at helpdesk@uidaho.edu.
  • What happens if I leave my VLab software session running?
    Since VLab is a shared system with limited resources, running programs that are not used for one hour will automatically close and be disconnected from the server. If you are actively using a program, there is no limitation as to how long you can be connected and using it.
  • Do I need to leave the VLab website open while using VLab software?
    No. Once you have logged in to VLab and started the program you wish to use, you may close the VLab webpage if you wish. If you leave the VLab webpage open, you will be automatically logged out after ten minutes of inactivity. If you would like to start another VLab program, you may need to log back in to the VLab site to select and launch the software.
  • When I click on a VLab program, why is it trying to download an ICA file?

    Most browsers will automatically start the Citrix client when you click on the program. Some browsers, depending on how they are configured, will instead download an ICA file. This file is used by the Citrix client and tells it how to connect to the program you are trying to launch.

    If your browser does download an ICA file, simply click and open it in your browser's download bar to launch VLab and the program.

    Internet Explorer 11

    If you are using Internet Explorer 11, you may need to set uidaho.edu to use Compatibility View.

    Compatibility view Settings

    Step 1

    In the upper right corner of the window, click the gear icon and select "Compatibility View settings".

    Add this website

    Step 2

    Under "Add this website", enter "uidaho.edu".

    Restart Internet Explorer.

  • Why does nothing happen when I try to launch an application in Firefox?

    Starting in Firefox 26, all plugins in Firefox are deactivated by default. Normally, when a plugin is needed Firefox will prompt you to enable it. Unfortunately, the VLab website does not properly display this prompt.

    Firefox Allow and Remember Plugin

    Step 1

    To use Firefox with VLab, click an application to launch it. Your application will not launch, but a plugin button will be displayed next to the address bar.

    Firefox Plugins Icon

    Step 2

    Click this button and you will be asked if you would like to allow vlab.uidaho.edu to use the “Citrix ICA Client”. Click “Allow and Remember”. You will now be able to properly launch VLab applications.

  • Do I need to be on VPN to access VLab software?
    No, VLab can be accessed from anywhere without a VPN connection - so long as you can connect to the internet (with broadband service) you can access VLab software.
  • Why am I being asked to download and install the Citrix client even though I have already downloaded it?
    Citrix periodically releases new version of their client and the VLab website will check to see if you are running an up-to-date version. If a newer version is available, VLab will prompt you to upgrade. You can choose to defer upgrading, click the "Skip to Log on" link to bypass the client check.

    For some users of the Google Chrome browser, Chrome is unable to properly detect the Citrix client and will always ask you to install the client. If this happens and you do have the Citrix client already installed, click the "Skip to Log on" link to bypass the download and log in to VLab without issues.

    Alternatively, you can use another browser, such as Firefox, Internet Explorer or Safari, which does not have this issue and is able to properly detect the Citrix client.
  • What platforms are supported by VLab?
    Student Computing Systems currently only support accessing VLab from Windows and Mac machines. Citrix does provide clients for additional platforms such as Linux, iOS and Android, but Student Computing Systems does not currently provide direct support for these clients.

    You can view a full list of Citrix-provided clients on their client webpage.