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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

ITS Software Services

This page is a repository of software that is available to download for students, staff and faculty at the University of Idaho. Most of these downloads require you to have your NetID username and password handy and, with the exception of Microsoft software, be a full-time student.

Description

ITS offers a robust, secure, and efficient solution for documenting and tracking issues, projects and tasks. Contact information, ticket types and subtypes, and many other fields can be used to categorize information. Reporting allows an analysis of the documented information. Ticket history management, agent time tracking and integration allows for easy, efficient and comprehensive communication with other university groups using the ticketing system.

Available to faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

There is no fee associated with this service.

Requesting Assistance

Contact the ITS Help Desk by phone at 208-885-4357, by email at helpdesk@uidaho.edu, or in person at the TLC room 128

Service Provider

B. Kirchmeier, ITS Customer Support Manager

Service also known as Customer Tracking, Issue Tracking and Management, Work Order Tracking

Description

ITS provides software order services through Organization for Educational Technology and Curriculum, providing software ordering solutions with a joint membership with the College of Agriculture.

Available to Faculty/Staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

The price of the software is the only cost.

Requesting Assistance

Request a software order by emailing the ITS Front Office at itsfrontoffice@uidaho.edu.

Procedures and Service Agreements

Submit order request to itsfrontoffice@uidaho.edu or call 208-885-2127 for more information. Please include your budget number, quantities needed and any other pertinent information.

Service Provider

M. Holthaus, ITS Front Office

Description

The University of Idaho offers 18 student computing labs located across campus, consisting of 550 workstations and 26 printers. All labs are open during building hours except the two 24-hour labs located in the Administration building.

The student computing labs offer specialized software such as, Matlab, MathCAD, SPSS, ArcGIS, Adobe Creative Suite and other software applications to meet academic needs and are available to all students, faculty and staff at the University of Idaho. A U of I user account is required to login to a student computing labs workstation.

A full list and location map of student computing labs can be found here.

Available to students, faculty and staff at the University of Idaho.

ITS does not offer self-service options for this service.

Requesting Assistance

Any trouble with computing labs can be addressed to the help desk via email at helpdesk@uidaho.edu.

Faculty and staff can request specific software installation for the student computing labs by providing the software license and contacting the Help Desk.

Related Policies and ITS Standards

The University of Idaho Computing Use Policy

Rates

Students are charged $56 per semester in student fees for computer lab use.

Service Provider

L. Michelson, ITS Student Computing Services Manager

Service also known as Student Computing Labs, Student Labs, Labs

Description

ITS offers the VLab service, which allows students to run university licensed specialty software such as MathCAD, MatLab, ArcGIS, etc on their own personal computer from anywhere with an internet connection.

The program is run on the University server and is interfaced completely through a web client in the Citrix receiver. Read more about VLab.

ITS provides VLab to all currently-enrolled students, faculty and staff at the University of Idaho.

Students are charged $56 per semester in student computing lab fees.

ITS does not offer self-service options for this service.

Requesting Assistance

Email us with your information or faculty can request software installation for the VLab by providing the software and license.

Related Policies and ITS Standards

University of Idaho Computer Use Policy

Service Provider

L Michelson, ITS Student Computing Services Manager

Service also known as Virtual Computing Lab

Description

ITS/Enterprise Applications provides guidance and technical assistance in integrating third-party or custom applications with Banner or other enterprise applications. This guidance will include review of any data security considerations as well as architectural limitations which may be encountered in the proposed interface.

Available to faculty, staff and departments of the University of Idaho.

ITS does not offer self-service options for this service.

No fee is associated with this service.

Requesting Assistance

Send email requests to its-bannersupport@uidaho.edu. You will be contacted by a business analyst for details on your request.

Procedures and Service Agreements

ITS/Enterprise Applications staff will work with the vendor to understand the interface requirements and develop a solution which is achievable within university guidelines and technical capabilities. The final product will include an interface document which outlines the technical details and business rules on which the interface is based.

Service Provider

P. Henry, Enterprise Development Manager

Service also known as Interfaces, Data Feeds, Data Imports

Description

ITS provides technical assistance for the use of Banner, including both Banner INB and VandalWeb. Questions regarding navigation, use of application screens, job execution and report generation are addressed through this service, as is troubleshooting of issues you may be experiencing in the application. This service also covers access to specific application functions as well as setup and configuration.

ITS provides Banner application support for faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

No fee is associated with this service.

Requesting Assistance

Send email requests to finaccess@uidaho.edu. You will be contacted by a business analyst for details on your request or issue.

Procedures and Service Agreements

Please contact your departmental Banner Navigational trainer for initial establishment of your Banner account.

Service Provider

B. Borchers , Director of Enterprise Applications

Service also known as ERP Support, Banner Troubleshooting, Banner Assistance

Description

ITS provides administrative support for Banner INB, VandalWeb, Banner Workflow and Argos Reporting as well as other enterprise applications. This service covers the management of the underlying Oracle databases and application servers that host Banner. It also covers any issues related to Banner printing. This service also addresses any security-related issues involving Banner or the other enterprise databases.

ITS provides Banner database support to students, faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

No fee is associated with this service.

Requesting Assistance

Send email requests to its-dbasupport@uidaho.edu. You will be contacted by a database administrator for details on your request or issue.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy

Procedures and Service Agreements

NOTE: Please contact your supervisor for initial establishment of your Banner, Workflow or Argos account.

This service should be contacted if you are unable to access any of the one of the following enterprise applications:

  • Banner INB
  • VandalWeb
  • Banner Workflow
  • Argos Reporting

Service Provider

R. Wood, Application Administration Manager

Service also known as Oracle Accounts, Banner Access, Banner Accounts Workflow, ARGOS


Description

ITS Provides development support for the university's enterprise applications, including Banner. Development available through this service includes, but is not limited to, custom reporting, third-party application interfaces, ad hoc data requests, and custom VandalWeb pages. 

Available to faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

No fee is associated with this service.

Requesting Assistance

Email its-bannersupport@uidaho.edu for assistance.

Procedures and Service Agreements

Requests will be reviewed and prioritized by business analysts before development work is scheduled. Modifications to baseline Banner are generally not supported, however authorization may be granted in cases where the baseline application is failing or there is a critical business need.

Service Provider

P. Henry, Enterprise Development Manager

Service also known as Application Development, Enterprise Development, Banner Programming, ERP Development

Description

Marketplace application is a shopping-cart equipped application that is PCI compliant and is integrated into Banner. Marketplace stores are available for organizational units to sell products and collect payments for event registrations, subscriptions and other activities related to the department's scope of activity.

Revenue received through Marketplace is automatically placed in the budget you specify when the transaction is finalized.

Eligibility

ITS provides Marketplace support upon request to all current faculty, staff and departments.

Self-Service Information

Once a store is set up for a department, designated individuals within that department will be able to log in, update or add products, and otherwise manage their store.

Requesting Assistance

Email marketplace@uidaho.edu for assistance or guidance with any aspect of Marketplace, or to discuss other ecommerce alternatives.

Related Policies and ITS Standards

Administrative Procedures Manual (APM)

Rates

There is no fee for this service.

Service Provider

ITS Enterprise Applications administrates the TouchNet Marketplace service. Please email marketplace@uidaho.edu for assistance.

Service also known as

Marketplace, ecommerce, e-commerce, registration, payment, TouchNet

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website