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Visit UI

Learn about the many reasons the University of Idaho could be a perfect fit for you. Schedule Your Visit

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Alternative Service Break

Travel to Ecuador, Nicaragua or the Philippines during winter break Dec. 27, 2016 to Jan. 9, 2017. Application deadline Sunday, Sept. 18. Apply for ASB

Parents on campus during orientation

Parent Orientation

Students and parents can learn their way around campus and discover the many opportunities at UI. Orientation events are Aug. 18-21. Register

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UI Retirees Association

UIRA has a membership of nearly 500 from every part of the University. Learn More

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

ITS Security Services

Description

ITS can assist in the recovery of lost or stolen laptops, cell phones or other electronic devices by working with the campus police department and digital forensic tools to aid in the recovery of the device. ITS requires a case be opened, and a case number assigned, by the Moscow Police Department before involvement.

Available to students, faculty, staff and departments at the University of Idaho.

No fee is associated with this service.

Requesting Assistance

Stop by the ITS Help Desk in person in TLC room 128 with a case number from Moscow Police Department.

Service Provider

B. Kirchmeier, ITS Customer Service Manager

Description

ITS is the primary contact for any and all Digital Millennium Copyright Act violations received by the University of Idaho on either the wired or wireless networks. Users found to be in violation of the DMCA will have all internet access shut off and will need to speak with ITS to regain connectivity.

Available to students, faculty, staff and departments at the University of Idaho.

No fee is associated with this service.

Requesting Assistance

Stop by the ITS Help Desk in person in TLC room 128.

Service Provider

B. Kirchmeier, ITS Customer Service Manager

Description

ITS is a partner with InCommon and offers both SSL (web server) and code signing certificates through InCommon.

No fee is associated with this service.

Available to all affiliated UI personnel and departments.

Requesting Assistance

Contact the ITS Help Desk by phone at 208-885-4357, by email at helpdesk@uidaho.edu or in person in TLC room 128.

Please include the following information when requesting a certificate:

  • Term (in years, maximum 3)
  • Department/Organization contact information
  • Application/Server name
  • Common Name (Fully Qualified Domain Name)
  • Server Operating System
  • If you are requesting an SSL certificate please include a Certificate Signing Request (CSR)

Service Provider

B. Kirchmeier, ;ITS Customer Service Manager

Description

The Network Firewall service provides protection for devices on the University of Idaho network. There are a set of standard Network Firewall policies that may be applied to a university subnet on the Moscow Campus, including three policies defined for end-user stations: Enhanced Security User Network (ESUN), Regular Security User Network (RSUN), and Limited Security User Network (SUN).

There are two policies defined for servers Printer and Server Basic. In addition, there is a border firewall where qualified systems administrators can managed Internet Server firewall policies for servers that are not in a standard server policy subnet or a *SUN policy subnet.

Available to all students, faculty, staff, departments, visitors, contractors, affiliates and vendors at the University of Idaho who connect to the network on campus.

Self Service Information

Customers can read more about the Enhanced Security User Network (ESUN), and about obtaining border firewall administration access.

Requesting Assistance

Request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Rates

There is no fee for standard network firewall services.

Custom firewall policy requests require the exception process.

Service Provider

B. Jemes, ITS Network Manager

Service also known as Border Firewall, Server Registration, ESUN, RSUN, LSUN, Managed Security Network, Firewall Service Module

Description

As part of the security plan within ITS, several different methods are used to promote security awareness and education. As phishing is the most prevalent tactic used in cyber-attacks against the university, ITS runs phishing campaigns for staff and faculty to train them on how to spot and report phishing attacks. The ITS Security office also provides security awareness through social media (@uiitsecurity), security bulletins (http://www.uidaho.edu/its), newsletters (A Watchful UI) and the annual Computer Security Awareness Symposium.

No cost is associated with this service.

Only available to staff, faculty, and UI departments. All other security awareness education is available to all students, faculty, staff and departments at the University of Idaho.

Self Service Information You can follow UI ITS Security on twitter @uiitsecurity and subscribe to the watchful-ui mailing list for the newsletter

Requesting Assistance

Contact the ITS Help Desk by phone at 208-885-4357, by email at helpdesk@uidaho.edu or in person in TLC room 128.

Procedures and Service Agreements

If a department is interested in running a phishing campaign for their staff/faculty, or would like information on what that means, please contact the ITS Help Desk.

Service Provider

B. Kirchmeier, ITS Customer Service Manager

Service also known as Phishing campaign

Description

Reporting Spam (irrelevant or inappropriate messages sent on the Internet to a large number of recipients) assists in preventing future spam messages from being received at university email addresses.

No fee is associated with this service.

This service is provided to and by students, faculty, staff and departments at the University of Idaho.

Self Service Information

If you receive SPAM or phishing messages when using your University of Idaho email account, please attach the message to a new message addressed to abuse@uidaho.edu.

Requesting Assistance

Forward the offending spam message with full email headers to helpdesk@uidaho.edu.

Service Provider

B. Kirchmeier, ITS Customer Service Manager

Service also known as Spam Email, Phishing Email, Junk Email

Description

The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.

Available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.

No Fee

Self Service Information

The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client.

Requesting Assistance

Request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Service Provider

B. Jemes, ITS Network Manager

Service also known as Cisco VPN client, Remote Access, VPN, SSL VPN

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website