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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Networking and Hosting

Description

ITS hosts uidaho.edu web sites which require “active server content” for which the college or department develops, maintains, or manages software code. Currently this service is limited to active content which is maintained through .NET v4.0. In the near future, NET 4.5 and beyond will also be available.

Availabe to Departments at the University of Idaho

No self-service options available from ITS

No Fee

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Service Provider

D. Granja, Server Systems Manager

Service also known as "Dynamic" Web Hosting

Description

The data network service provides wired Local Area Network (LAN) access to the network resources of the University of Idaho as well as the Internet, Internet2 (I2) and National Lambda Rail (NLR). The data network service provides Wide Area Network (WAN) services to many University of Idaho campuses across the state.

Available to students, faculty, staff, departments, retirees, contractors and vendors.

Self Service Information

Systems Administrators may administer wired network access ports using the Network Management System (NMS) at https://net.uidaho.edu/nms/.

Requesting Assistance

Departments can email data network service requests to the Help Desk at helpdesk@uidaho.edu.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Procedures and Service Agreements

Data Networking Service Agreement

Rates

There are no usage, access, or maintenance charges for the data network service.

There is a charge for new equipment and Wide Area Network (WAN) services.

The estimated costs for standard network equipment are:

  • 24-port 100Mbps Switch - $450+
  • 48-port 100Mbps Switch - $780+
  • 24-port 1Gbps Switch - $1600+
  • 48-port 1Gbps Switch - $2700+

The standard WAN service is either a point-to-point T1 or a virtual connection starting at 10Mbps through Idaho Regional Optical Network (IRON). Cost for, and availability of, WAN services vary by city.

Service Provider

B. Jemes, ITS Network Manager
Service also known as Local Area Network (LAN), Wide Area Network (WAN)

Description

The Network Naming and Addressing service provides Domain Name System (DNS) naming for network devices in the uidaho.edu domain, DNS hosting for vanity domains outside uidaho.edu and IP address management.

Available to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates and vendors at the University of Idaho.

No Fee

Self Service Information

For wireless users, DNS names and IP address assignment are handled automatically for authenticated users.

Systems Administrators may administer uidaho.edu DNS names, aliases and IP address assignments using the Network Management System (NMS)

Requesting Assistance

Departments can request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Service Provider

B. Jemes, ITS Network Manager

Service also known as Domain Name System (DNS), Domain Hosting, Alias, CNAME Record

Description

The Virtual Private Network (VPN) service provides a method for gaining remote access to the University of Idaho network resources over the Internet when traveling or at home. There is a VandalVPN service and a SysAdVPN service. The SysAdVPN service is required when the remote user must have a fixed IP address assignment.

Available to students, faculty, staff, departments, retirees, contractors and vendors at the University of Idaho.

No Fee

Self Service Information

The Virtual Private Network client software can be downloaded from the UI support download page and you can follow ITS tutorials on instructions for installing, configuring and using the VPN client. 

Requesting Assistance

Request assistance by contacting the ITS Help Desk via email at helpdesk@uidaho.edu or by phone at 208-885-4357.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Service Provider

B. Jemes, ITS Network Manager

Service also known as Cisco VPN client, Remote Access, VPN, SSL VPN

Description

The Wireless LAN service provides network access to networked resources of the University of Idaho as well as the Internet, Internet2 (I2), and National Lamda Rail (NLR). The wireless service is based on the 802.11a, 802.11g and 802.11n. Faculty, Staff, and Students are encouraged to use AirVandalGold. Guests are invited to use AirVandalGuest.

Available to students, faculty, staff, departments, retirees, parents, prospective students, visitors, contractors, alumni, affiliates, vendors

Self Service Information

Wireless users will find information about using the Wireless LAN service at the ITS support web page at Network and Internet Self-Help 

Requesting Assistance

Email data network service requests to the Help Desk at helpdesk@uidaho.edu.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), University of Idaho Computer Use Policy

Rates

There are no usage, access, or maintenance fees for the Wireless LAN service, but there is a charge for new equipment and installation.

  • The standard network equipment cost is $750+/Wireless Access Point.
  • The installation costs vary by location.
  • There is no charge for wireless LAN Design and Cost Estimates.

Service Provider

B. Jemes, ITS Network Management

Service also known as Wireless, Wi-Fi, Wifi, Guest Wireless, WLAN

Description

ITS provides time.uidaho.edu, a campus-located service which should be used to synchronize the time of computers and digital equipment to the university’s reference time source. That time source is synchronized to the global NTP network.

Available to students, faculty, staff and departments at the University of Idaho.

No Fee

Self Service Information

Digital equipment may be pointed at time.uidaho.edu.

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Service Provider

D. Granja, Server Systems Manager

Description

Customer physical servers are housed in a physically secured and monitored data center with continuously-monitored redundant power and environmental controls. The customer is responsible for all OS and application software, installation, maintenance, and security. However, data backup service is available.

Interaction with physical equipment is provided by customers through remote access cards that should be installed in the server. These generally meet all customer access needs. Systems Team provides “remote hands” for straightforward installation of replacement or upgraded hardware such as RAM or hot-swappable components. Physical access outside of this is coordinated through Systems Team, generally for a fee. All service is provided at the Moscow campus.

Available to faculty, staff and departments at the University of Idaho.

No self-service options available from ITS.

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Related Policies and ITS Standards

A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.

Rates

Contact systems team for detailed fee analysis.

Service Provider

D. Granja, Server Systems Manager

Description

Customer-maintained server cabinets are located in a physically secured and monitored data center with continuously monitored redundant power and environmental controls. Customer physical access is limited to the data cabinet. The customer is responsible for all equipment, as well as for OS and application software, installation, maintenance and security. All service is provided at the Moscow campus.

Available to departments at the University of Idaho.

No self-service options available from ITS.

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Related Policies and ITS Standards

A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.

Rates

Contact systems team for detailed cost analysis.

Service Provider

D. Granja, Server Systems Manager

Description

ITS provides a source code repository designed for developers to manage their applications. 

Available to all UI developers and technical personnel for storing university-owned source code. 

ITS does not offer self-service options for this service.

No Cost

Requesting Assistance

Interested customers can email requests to its-dbasupport@uidaho.edu. You will be contacted by a database administrator for details on your request or issue.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy

Procedures and Service Agreements

The service is accessed through a browser through an encrypted SSL connection to the repository server. 

ITS currently supports GIT as our enterprise wide repository back-end. Dedicated source code repositories are created on the repository server on request and access is managed at the repository level. One or more repositories can be requested. Developers can select from a number of GIT client tools depending on the needs of the development environment being used.

Service Provider

R. Wood, Application Administration Manager

Service also known as Banner Source Code, GIT

Database Hosting on MSSQL Server

Description

ITS provides database hosting for MSSQL server-based applications. This service provides regular infrastructure patching, account management, backup and recovery options, performance tuning and instance monitoring. Pre-production instances are also available as part of this service.

Available to faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

No Cost

Requesting Assistance

Email requests to its-dbasupport@uidaho.edu. You will be contacted by a database administrator for details on your request or issue.

Related Policies and ITS Standards

Administrative Procedures Manual (APM), Faculty Staff Handbook (FSH), University of Idaho Computer Use Policy

Procedures and Service Agreements

As databases are hosted on a shared MSSQL server instance, no elevated privilege beyond the requested database will be permitted.

Service Provider

R. Wood, Application Administration Manager

Service also known as Database hosting, Database Administration, SQL server databases

Description

Virtual servers are provided in a high availability clustered VMWare vSphere environment. All risks associated with the underlying physical hardware and network connectivity are managed by Systems Team. The customer is responsible for all OS and application software, installation, maintenance and security. Data backup service is available.

Available to faculty, staff and departments at the University of Idaho.

ITS does not offer self-service options for this service.

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Related Policies and ITS Standards

A Memorandum of Understanding (MOU) signed by the department or college head is sometimes associated with the service.

Rates and Agreements

FY 2015 pricing please see ITS Server Support Rates. To get a detailed cost analysis contact Systems Team.

Service Provider

D. Granja, Server Systems Manager

Description

Occasionally web sites change names or addresses. ITS can configure redirection of uidaho.edu http:// or https:// web site addresses to new locations.

Available to departments at the University of Idaho.

There is no self-help offered for this service item.

There is no fee associated with this service.

Requesting Assistance

Email SystemsHelp@uidaho.edu. Systems Team will be immediately notified and the request will be registered in the Footprints ticketing system.

Service Provider

D. Granja, Server Systems Manager

Service also known as Web Site Forwarding

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website