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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

ITS Classrooms, Labs and Media Support

Description

CTS provides installation, management, maintenance and support to users of classroom computers and audio/visual equipment.

ITS provides classroom AV support upon request to all current students, faculty, staff and departments.

Qualified classrooms include:

  • General purpose classrooms controlled by the Registrar’s Office
  • Non-general purpose classrooms built and maintained by ITS and covered under the terms of an MOU or other agreement between the department/owner and ITS

Requesting Assistance

General Classroom users can request assistance from the eHelp button located on each classroom control system touch panel. Additionally, email, telephone and walk-in support is provided. For help that is not time critical, e-mail avhelp@uidaho.edu.

Related Policies and ITS Standards

Per ITS and Registrar’s office policy, access to the media equipment in the classrooms will be provided by ITS Classroom Technology Services (CTS) after a required equipment orientation session. Contact CTS at 208-885-0570 or email mmrooms@uidaho.edu to schedule an orientation session.

Procedures and Service Agreements

Classroom Technologies Support Service Agreement

Rates

There is no fee associated to general classroom users. Department-controlled spaces (such as conference rooms) are charged $60/hr for labor costs plus the cost of materials.

Service Provider

G. Clifford, Classroom Technology Services Manager

Service also known as , Classrooms, Classroom Support, Classroom Technology Services, CTS, avhelp@uidaho.edu, AV help

Description

The ITS Media Center provides short-term AV and technology equipment checkout for students, faculty and staff at the University of Idaho in support of assignments and administration of the university.

The Media Center also offers services to process video and change formats, creating files for playback or editing under copyright laws.

The Media Center also provides conference support on campus and in the region and maintains, replaces, and repairs equipment in legacy classrooms.

This service is available to all students, faculty, staff, university departments, and retirees.

Self Service Information

The Media Center website will have checkout policy information, equipment listings, student forms and how-to guides.

Requesting Assistance

Customers can request assistance by emailing the Media Center at mcenter@uidaho.edu or by phone at 208-885-6411.

Related Policies and ITS Standards

The Media Center abides by the Administrative Procedures Manual (APM), the Faculty Staff Handbook (FHS) and the University of Idaho Computer Use Policy.

Procedures and Service Agreements

Students can check out equipment by providing an authorization form signed by a teacher, while staff and faculty have to provide a budget number in order to cover lost or damaged equipment, as well as to ensure equipment is used for university functions.

Rates

Equipment rental is provided at no extra cost to students, staff and faculty for class assignments and/or university events. Equipment to be used at events charging fees has to be rented at a reduced rate.

The Media Center can deliver and set up equipment all over campus - in classrooms, conference rooms and departmental rooms for a nominal labor fee.

Troubleshooting checked out equipment or in-house help with Media Center equipment is free.

Labor costs for deliveries, setup, conferences and tech support is charged at $25/per person per hour.

Video processing is charged at $6/hour based on the length of video and conference support is charged with a minimal hourly labor fee.

Service Provider

L. Cantrell, Media Services Center Coordinator

Service also known as ITS Loan Pool

Description

ITS provides short-term loaning of audio and visual equipment such as DSLR cameras, voice recorders and camcorders.

Available upon request to all current students, faculty, staff, university departments, retirees, visitors, alumni and affiliates.

Self Service Information Forms and equipment lists are available on the Media Center website.

Requesting Assistance

Request assistance by calling the Media Center at 208-885-6411, emailing at mcenter@uidaho.edu or stopping by in person at TLC 131B.

Rates

There is no fee for loan of equipment used in conjunction with courses listed in the UI catalog/time schedule or in support of official UI meetings and non-fee events.

Fees for other uses vary, contact the Media Center to determine what category the use falls under and corresponding rate.

Service Provider

L. Cantrell, Media Center Services Coordinator

Service also known as Equipment Loan, Equipment Checkout, Loan Pool, Media Center, AV rental

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website