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Homecoming Oct. 1-7

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UI Retirees Association

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ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

ITS Tutorials List

Below is an alphabetical list of all of our tutorials. This page was made as a resource to search through quickly using the "find" function built into most browsers. This page is very useful for the technical support representatives at the ITS Help Desk. It can also come in handy for those at the university unsure of where to find a specific self-help article. Please email any errors on the ITS website to its-media@uidaho.edu.


Accounts & Passwords

Change Expiring Password

Group Management

Migrating to an Alumni Account

New Student Account Setup

Reset Account Password

Setting up your Security Profile

Email and Online Calendaring

Email Headers

Mass Email Options

Setting up Email in Android

Setting up Email in iOS

Setting up Your Email in Mail.app

Using Mail.app FAQ

Outlook

File Storage Services

Managing your U Drive Quota

Mounting Drives in OSX

Mounting Drives in Windows

Request a New S: Drive Folder

User and Shared Drives FAQ

OneDrive

MS Office

Installing Office for Mac

Installing Office for Windows

Installing Office for Windows (older version 2013)

Office 365

Network and Internet

Connecting to AD

Connecting to Wifi — Android

Connecting to Wifi — iOS

Connecting to Wifi — OSX

Connecting to Wifi — Windows

Connecting to eduroam Wifi

Acceptable Use Policy for eduroam

Ethernet on Campus

Finding your MAC Address — Android

Finding your MAC Address — iOS

Finding your MAC Address — Macintosh OSX

Finding your MAC Address — Windows

Phones and Communication

Received a New Phone

Phone and Headset Models

Cisco IP Basic Phone 7800

Cisco IP Advanced Phone8800

Cisco IP Phone 8831

Billing Details

Billing Portal

Legacy Billing

Self-Care Portal

Getting Started

Phone Settings

My Phones

New Phone Self-Help

Conference Now

Dialing

Phone PIN Information

Phone Placement

Phone Software Reset

Ringtone Customization

Sidecar Template

Voicemail

Legacy Telephone Billing and Services

Service Request

ITS Invoice Access Request

Printing

Conserving Print Pages

Installing a Printer - Printer Guidelines

Networking Office Printers for OS X

Networking Office Printers for Windows

Print Quota

Wireless Printing — OSX

Wireless Printing — Windows

Qualtrics

Qualtrics Basics

Embed Survey in Webpage

Security and AntiVirus

Forgotten Encryption Passphrase - Windows

Forgotten Encryption Passphrase - OS X

Setting up Sophos SafeGuard - Windows

Setting up Sophos SafeGuard - OS X

Firewall Troubleshooting

Install Sophos on OSX

Install Sophos on Windows

Uninstall Sophos on OSX

Uninstall Sophos on Windows

VPN for Linux

VPN for OSX

VPN for Windows

VPN on Android

VPN on iOS

Sophos Anti-Virus FAQs

Web Hosting

About Web Hosting

Accessing your Web Space

ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website