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ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Forgotten Encryption Passphrase - Windows

Forgotten Encryption Power-On-Authentication Passphrase Overview

This tutorial applies to the following operating system:

Windows (BitLocker)

In the case that a user forgets the Power-On-Authentication passphrase that they set when encryption was enabled, a recovery key can be generated so that they can boot their computer and reset their passphrase. This recover key process will work regardless of a user’s location and a key can only be used once.

Step 1

Contact the ITS Help Desk by calling 208-885-4357 (HELP). A Technical Support Representative (TSR) will be able to assist you through the rest of the process.

At the Power-On-Authentication prompt when the computer has first been powered on, press Esc to access the Recovery Key Entry screen.

Press Esc to access the Recovery Key Entry screen.
Press Esc to access the Recovery Key Entry screen.

Step 2

The TSR will generate a one-time use Recovery Key for you. Enter the Recovery Key into the eight blank spaces on the Recovery Key Entry screen

Enter the Recovery Key into the eight blank spaces on the Recovery Key Entry screen.
Enter the Recovery Key into the eight blank spaces on the Recovery Key Entry screen.

Step 3

Read the Recovery Key back to the TSR as you have entered it in order to confirm that the key is correct. Press Enter to proceed with the boot process.


Press Enter to proceed with the boot process.
Press Enter to proceed with the boot process.

Step 4

Once the machine has completed the boot process, log in to your account as you normally would.

Log in to your account as you normally would.
Log in to your account as you normally would.

Step 5

In the lower right hand corner of the screen in the system tray, next to the clock, right click on the Sophos SafeGuard icon (Sophos SafeGuard Icon) and select Reset BitLocker credentials.


In the lower right hand corner of the screen in the system tray, next to the clock.
In the lower right hand corner of the screen in the system tray, next to the clock.
Right click on the Sophos SafeGuard icon and select “Reset BitLocker credentials.”
Right click on the Sophos SafeGuard icon and select “Reset BitLocker credentials.”

Step 6

In the resulting dialog box, enter and confirm your new passphrase. This will be the new passphrase you will use when booting your computer. In order to prevent unauthorized access to your computer, do not write this passphrase down.


In the resulting dialog box, enter and confirm your new passphrase.
In the resulting dialog box, enter and confirm your new passphrase.
This will be the new passphrase you will use when booting your computer.
This will be the new passphrase you will use when booting your computer.

ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website