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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Installing a Printer

This tutorial applies to the following operating system(s):

Windows - Macintosh

Overview

Department or office printers can be purchased and set up by individual departments, but in order to have the printer joined to the UI network and allow workstations to network to the new printer, ITS must be involved in networking the printer. This tutorial will assist you in gathering the information and resources you need to get your printer networked and ready to access connections.

To set up a printer on the network you must contact the ITS Help Desk for registration. Please have the printer plugged into a network wallplate and turned on. You should also view the printer naming guidelines below to decide on how to name your new printer.

ITS support several types of printing on campus:

If the printer in question needs to be connected to Banner and allow Banner printing, it must follow the printer naming guidelines outlines below and must be set up by ITS. To have your printer set up as a Banner printer, please choose a name matching the naming convention and email the help desk with your request, the name of the printer, the MAC address and Wallplate.

Microsoft print services offers an easy way to add printers to your Window XP and Vista machines. To have a printer added to the Microsoft Print Server it must have a vetted driver available on it. Contact the Help Desk to determine if one is available for your printer or to get information about how to get a driver installed on the service. Please send an email to the Help Desk to get the printer queue created.

TCP/IP printing is the default printing setup for campus; this will allow you to directly print to a printer here on campus. When your printer is added to the network, a queue will not be created and you will need to follow the directions below to add the printer to your computer. TCP/IP printing is not managed by ITS directly, but rather is a direct “from PC to printer-” type connection.

Note: You cannot stop unauthorized printing to your printer through TCP/IP printing. Students, faculty and staff will have the ability to add your printer for printing purposes.

In order to decrease the number of inaccurate printer names and reduce the impact of customers during printer moving, Information Technology Services has now adopted the following printer naming guidelines. We sincerely hope this makes printing to a network printer through ITS resources much easier for our customers.

The limit for a printer name for the supported printing services is 30 characters.

Since many characters are not allowed on disparate systems for printer naming and printer setup, names will be limited to alphanumeric characters and the hyphen. Printer names will not be able to begin with a numeric value.

We believe that identifying printers easily requires two pieces of information, the customer's identifying group and a defined name for the printer. Due to our recommendation of limiting the printer name to 30 characters, we suggest this structure: DEPT-PrinterName.

  • The department section can be any university group, department or college (we suggest this be limited to five characters in length although this is not a requirement). This name can be selected by the customer who purchased the printer and should try to not coincide with any other acronyms of departments and groups used on campus. We suggest using the enrollment information for colleges and agreed-upon acronyms for departments or groups.
  • The printer name section can be any printer identifiable traits, such as the group, function of the printer, printer model or location. ITS suggests the group and function be used since the printer model and location can change more frequently, causing changes in printer setups on client computers. This section should not cause the 30-character limitation to be exceeded when combined with the department and delimiting character. For example: DEPT-HelpDesk, DEPT-HP4050 or DEPT-AD230.
  • Printers using Microsoft Print Services or Banner print queues must follow the naming convention outlined on the page.

Additionally, all printer devices will be placed in the printer.uidaho.edu domain using their DEPT-PrinterName identifier for the hostname section.

For example: ITS-HelpDesk.printer.uidaho.edu.

The ITS Help Desk uses a single printer available in the Help Desk area. The location and model of the printer change and we would like to have it maintain the same name through these upgrades and moves. Therefore we will choose to name the printer: ITS-HelpDesk. Here is a list of the print objects involved in a normal printer setup:

  • Microsoft Print Services Queue Name: ITS-HelpDesk
  • Domain Name Services (DNS) Name: ITS-HelpDesk.printer.uidaho.edu
  • Banner Print Queue Name: ITS-HelpDesk

  • Quite often the ITS Help Desk is approached to rename printers that have been created with a name based on the building and room number. These changes require altering all client workstations that print to the old name, as well as notifying all clients to use the new name when printing from Banner or other resources.
  • Many printer names are created for the ease of system administrators at the time of creation (to make the printer easier to find). It has been our experience that even though this may be the initial reason for the printer name, most of the printers retain the same name regardless of where the printer is moved to, including moving buildings! The reason why printer names are not usually changed when they move rooms or buildings is the same as reason #1. We have many customers contacting the Help Desk that have to find printer names that have no correlation between the printer name and the actual physical location of the printer.
  • The function or functional location of a printer does not change as much as the location or the printer model. For example, the Help Desk has physically moved three times in the past five years and the printer models used as the printer have change approximately five times. If the printer was originally named ITS-HelpDesk instead of a name based on the room or model there would have been no printer name changes required for that entire five-year period.
  • Even though printer names based on building and room number (if accurate) are easier for system administrators, or individuals who have worked with the department for years, most new employees with the university have more of an idea of the functional name of a location, not the actual room number. For instance, all new Help Desk employees know where the ITS Front Office is but many do not know the room number is 138-140.
  • There have been conflicts of printer names when names are not updated for printer moves and new printers are added to the system trying to use the same name.

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website