students walk on University of Idaho campus

Visit UI

Learn about the many reasons the University of Idaho could be a perfect fit for you. Schedule Your Visit

Parents on campus during orientation

Homecoming Oct. 1-7

Join other Vandal families for a week of celebration and Vandal traditions. View Calendar

campus full of students

UI Retirees Association

UIRA has a membership of nearly 500 from every part of the University. Learn More

ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Additional Features of the Cisco IP Phone 7800

Overview

This tutorial will go over additional features on a Cisco 7800 Series phone, including contacts, call history, shared lines and group pickup.

Contacts

The Cisco IP 7800 series phones provide you with access to contacts using the Personal and Corporate directories. To view these directories, press the Contacts button.

The Personal Directory will allow you to access your Personal Address Book and Fast Dials. You can set up and maintain your Personal Directory using your phone, or by using your User Options webpages.

The Corporate Directory will allow you to access employee names and phone numbers. You can search for a co-worker’s name and number, and then dial that number from the Corporate Directory.

The Cisco IP 7800 Series Phones provide you with access to contacts using the Personal and Corporate directories.
The Cisco IP 7800 Series Phones provide you with access to contacts using the Personal and Corporate directories.

Call History

To view missed, placed or received calls, press the “Applications” button and select Call History. The last 150 calls display. To sort to view only missed calls, press the “Missed” Calls softkey.

To sort to view only missed calls, press the “Missed” Calls softkey.
To sort to view only missed calls, press the “Missed” Calls softkey.

Dial from Call History

To dial from Call History, scroll to a call press the “Select” button in the Navigation pad, or the “Call” softkey.

To dial from Call History, scroll to a call press the “Select” button in the Navigation pad, or the “Call” soft key.
To dial from Call History, scroll to a call press the “Select” button in the Navigation pad, or the “Call” softkey.

Call History Options

Press “EditDial” if you need to edit the number to add an outside line number or long distance access code.

To view details for a call, highlight the call and press the “Details” softkey.

From the Call History screen, you can clear the history by selecting “All Calls,” or just the call you would like to delete. Press “Clear” (you may need to press the “More” softkey first). Press “Delete” to delete the Call History list, or press “Cancel” to go back to the Call History screen.

Press “Details” to see call details, "EditDial" to edit a number before dialing it, or "Clear" to clear a call from your history.
Press “Details” to see call details, "EditDial" to edit a number before dialing it, or "Clear" to clear a call from your history.

Shared Lines

If you share a line with a co-worker or an Administrative Assistant, you share a phone number. Either you or your co-worker can answer a ringing call on the shared line.

When your co-worker has a call on the shared line, your shared line button is solid red. When your co-worker puts a call on hold, the session button on your phone pulses red. You or your co-worker can resume the call.

When your co-worker puts a call on hold, the session button on your phone pulses red.
When your co-worker puts a call on hold, the session button on your phone pulses red.

Barging Shared Line Calls

They can also “barge” a call that you are handling on the shared line. Barging a call means joining your call by turning the call in to a conference. You will typically hear a beep and your phone screen will change to display conference details.

To prevent this from happening, use the “Private” feature button. To verify that Privacy is enabled, look for the “Private” enabled icon next to an amber line button. This will block others who share a line from you from being able to barge in on your shared line call. Press the “Private” feature button again to disable.

To prevent barging, use the “Private” feature button.
To prevent barging, use the “Private” feature button.

Group Pickup

To answer a call that is ringing another extension within your group, press an available line button, you may need to press the “More” softkey and the PickUp softkey. The call now rings on your phone.  

To answer a call that is ringing on another extension outside of your group, press an available line button and the Group PickUp soft key. Enter the call group pickup code number provided by your system administrator. The call now rings on your phone.

To answer a call that is ringing another extension within your group, press an available line button. You may need to press the “More” soft key and the PickUp softkey.
To answer a call that is ringing another extension within your group, press an available line button. You may need to press the “More” softkey and the PickUp softkey.

ITS Locations

Physical Address:

Teaching Learning Center Room 128

Office Hours:

Monday - Friday
8 a.m. to 5 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-4357

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:

Memorial Gym 120
Moscow, Idaho

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:

Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
12:00pm to 4:30pm

Summer phone and email support:
8:00 a.m. to 4:00 p.m.


Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website