students walk on University of Idaho campus

Visit UI

Learn about the many reasons the University of Idaho could be a perfect fit for you. Schedule Your Visit

Parents on campus during orientation

Parent Orientation

Students and parents can learn their way around campus and discover the many opportunities at UI. Orientation events are Aug. 18-21. Register

campus full of students

UI Retirees Association

UIRA has a membership of nearly 500 from every part of the University. Learn More

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Email Headers

This tutorial applies to the following operating system(s):

Windows - Macintosh

Overview

Often when you report a spam, phishing or false positive (incorrectly marked as spam message), ITS will ask you to provide the message as an attachment, or the full email headers, which contain technical data about the email message in question. Below, you will find way to obtain these full email headers in Outlook and OWA.

Email Reporting in OWA

To report a suspicious or unwanted message, instead of adding the full email header, drag and drop the suspicious email into a new email.

Screenshot of attaching an email to another email
Drag and drop the suspicious email into a new email.

Once dragged into the new email, it should appear as an attachment. Please also include whether or not you replied to the suspicious email, clicked any links it contained, or took any action the suspicious email suggested. This will give ITS the information we need for securing your account against subsequent attacks.

Screenshot of attaching an email to another email
Once dragged into the new email, it should appear as an attachment.

Email Headers in Outlook

With Outlook (either 2010/2013 for Windows or 2011 for Mac) open, find the message you wish to obtain the full email headers for in your Inbox and double-click the message to open it in a separate message window.

Outlook File Tab
Double-click the message to open it in a separate message window.

In the new message window that comes up, click the File tab, then click the properties button to open the message properties window.

Outlook Properties
Click the properties button to open the message properties window.

There, you will find the full email headers at the bottom under the label Internet Headers. You can drag-select (or click into the headers box and press the keyboard shortcut ctrl + a) and copy-paste these headers into another message to ITS.

Outlook Properties Dialog Box
You can drag-select and copy-paste these headers into another message to ITS.

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website