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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Setting up your Security Profile

This tutorial applies to the following operating system(s):

Windows - Macintosh

Overview

An ITS account was created for you upon admission. This account is used to access resources such as campus email, labs and networks. This tutorial will walk you through setting up an account as a new student.

Setting up your Security Profile

This video will show you how to setup your Security Profile

Step 1

Log in to the account management page at https://help.uidaho.edu using your NetID username and password. If you have not set up your security profile, you will be greeted with a pop-up asking you to set up your security profile. Click setup security profile to continue.

You can also opt out of the security profile, but this will mean that any time you forget your password or it expires, you will need to come into the ITS Help Desk in person to gain access to your account.

When you log in to account management a window will pop-up alerting you that a Security Setup is Required.
Click on the "Setup Security Profile" button to start the process.

Step 2

First, set up three or more security questions. On the security questions page, click the add button to begin adding security questions.

A new window will pop up with a drop-down list of approved security questions and a field for you to type in your answer. Select a question from the drop-down list and type in your answer, which much be at least five characters long and is case sensitive. With both fields filled out, click the Add Question button to save this question, and add another.

The prompt will stay up and the question will be added to your list. Continue to add at least three questions. Once you have finished, click the close button to close the security question window and then click the link Continue to Security Contacts to continue.

Once the "Setup Security Profile" button is clicked, it will take you to the questions portion of the setup process.
Click Add button to being adding security questions.
Type in the answer to your question, and remember that it will be case sensitive, and needs to be at least 5 characters long.
Select security questions that have easy to remember answers. Each answer is case sensitive and must be 5+ characters.

Step 3

You will need to add at least one security contact to your security profile. A security contact is an accessible, non-UI email address or phone number that can be used to receive a security code and reset your password.

Click on the +New button to bring up the Security Contact screen. You can add an email address or phone on this screen. Phones can be sent either a text message or an automated voice call. Please note that if you set your phone number for text service, carrier rates for text messages may apply.

Enter your contact and click the Send Verification Code button. This will fairly quickly send a verification email, text message or call with your verification code to the contact you entered. Copy or type the code you receive into the window's text entry field to verify your contact is accessible. It will be added to the list and show up with a green background, confirming it is verified. You can verify as many contacts as you would like.

Select the type of contact you'd like to use. Using a UI address will make your security profile unusable.
Select the contact you would like to use to verify your profile. Do not use a UI address.
Retrieve the code from the contact while keeping the code window or tab open.
Enter the Verification Code you received.
The green background means the contact is verified.
The green background verifies your contact has been added.

Step 4

Once you have at least 3 questions and 1 contact, your security profile will now be fully set up. You can use the profile to change your NetID password remotely, if you have forgotten your password or it has expired. This process will also work for your VandalMail password if you are an alumni/retiree. You can view our password reset page, listed on the login screen as "click here to reset your password," to test out your questions and contacts and learn more about the process.

Feel free to log out and try out your questions and contacts by going back to the login screen and following the link "click here to reset your password"
Once you have completed the Security Profile, you will be able to review your profile contacts and test them on our reset page.

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website