students walk on University of Idaho campus

Visit UI

Learn about the many reasons the University of Idaho could be a perfect fit for you. Schedule Your Visit

A student waters plants in Nicaragua

Alternative Service Break

Travel to Ecuador, Nicaragua or the Philippines during winter break Dec. 27, 2016 to Jan. 9, 2017. Application deadline Sunday, Sept. 18. Apply for ASB

Parents on campus during orientation

Parent Orientation

Students and parents can learn their way around campus and discover the many opportunities at UI. Orientation events are Aug. 18-21. Register

campus full of students

UI Retirees Association

UIRA has a membership of nearly 500 from every part of the University. Learn More

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Reset Account Password

This tutorial applies to the following operating system(s):

Windows - Macintosh (any with internet browser capabilities)

Overview

Learn how to use your Security Profile to reset your password remotely. Please note that you need to have set up a Security Profile for this process to work. If you need assistance in setting up your Security Profile, view the Security Profile Setup tutorial below:

Resetting your NetID Password

This videos will show you how to reset your NetID password using our security reset page.

Step 1

In a browser window, navigate to https://help.uidaho.edu the Account Management page for the University of Idaho. Under the Security Profile section, next to the account login box, select the click here to reset your password link. On the next page, enter the text verbatim and click continue to move to the next step.

Verify the text in the captcha box
Complete the CAPTCHA to continue.

Step 2

You will be taken to a screen where you can search for your account. In the text box, enter either your account name, student or V number or an email address. Press the lookup button to find your account.

A list of verified contacts will come up underneath the field. Select a contact that you have access to and click "send code" to send a verification code to this email or phone number. A new text entry field will come up where you can enter the verification code. Keep this window or tab open while you retrieve the code from your email, text message or voice call and enter the verification code. Press continue to move onto the next step.

If you receive an error message which says, "Account has not been set up for password reset," then please call 208-885-4357 or visit the Help Desk in TLC 128 with photo ID for assistance.

Reset Password Send Verification Code
Select the secure account or device to send the security verification code.

Step 3

A list of your security questions will come up. Remember, the answers are case sensitive and more than 5 characters long. Enter your answers and click continue to be taken to your account's change password page. 

If you would like to know more about changing your password, please visit this other tutorial.

Reset Password Security Questions
Answer the security questions to gain access to your account.

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website