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ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website

Self-Help Tutorials

New Student Account Setup

This tutorial will assist new students at the University of Idaho in setting up their NetID password. New students are also encouraged to review the New Student ITS orientation page.

Setting up your Security Profile

This tutorial will walk you through setting up your Security Profile, which you can use to reset your NetID password remotely.

Reset your forgotten NetID Password

This tutorial will assist you in resetting your NetID password over the web using the Security Profile. Please note that you must have set up your security password to reset your password over the web.

Change your expired/expiring NetID Password

If your NetID password has expired or is set to expire, but you remember it, you can follow this tutorial to log in to the Account Management page and set a new NetID password.

Migrate to an Alumni Account

For graduates, UI email accounts expires one year after you leave the university. Other accounts expire after you are no longer eligible to enroll in courses. This tutorial will demonstrate how to migrate your student email to an alumni account.

Joining your computer to Active Directory

Most university computers benefit from being joined to Active Directory domain. This is usually done by a System Administrator. This tutorial will walk you through joining your machine to AD.

Mounting U and S drives on [Windows] [Apple OSX]

This tutorial will walk you through explaining what U and S drives are, and mounting them on Microsoft Windows and Apple OSX-based systems.

Managing your U-Drive Quota

Each student, faculty and staff at the University of Idaho gets several gigabytes of quota on their User drive. If you find yourself up against the drive quota and unable to save, you can take the following steps to give yourself some file-breathing room.

Create folders on the S drive

ITS can create new second-level folders for users on the Shared drive. This tutorial will assist users in gathering information for a new folder request.

User and Shared Drives FAQ

Answers to frequently asked questions about University of Idaho user and shared drives.

Setting up Your Email on [iOS] [Android]

UI email can synced to an Android-based phone or tablet. This tutorial will assist you in syncing your Exchange email to your mobile device.

Setting up Your Email in Mail.app

While ITS strongly recommends using Outlook 2011 for Mac as your mail client, you can use the default mail.app Mac email program. This tutorial will walk you through setting up an Exchange profile in Mail.app.

Mail.app FAQ

Frequently asked questions about setting up email in Mail.app.

Mass Email Options at UI

Learn about the mass emailing options available to faculty and staff at the University of Idaho. Options include Mail Enabled Groups, Mailman lists and direct mass emailing with ITS.

Email Recovery

Office 365 has robust email recovery options and this tutorial will walk you through the steps to take if you have accidentally deleted an email and need it recovered.

Obtaining Full Email Headers

Sometimes you will need to obtain full email headers in order to troubleshoot a particular email problem. This tutorial will show you how to obtain full email headers in the most popular email programs.


Microsoft Outlook Tutorials


Configuring Outlook on [Windows] [Mac]

The Outlook mail client can be used to automatically check your UI email, and makes it easy to check multiple email accounts at once. For best results, use Office 2016 or newer. New features for Office 365 can cause compatibility issues in previous versions.

Forwarding Email in OWA

This tutorial will demonstrate how to enable email forwarding in the Outlook Web App.

Archive your Outlook Inbox

While your Office 365 email account comes with 50 gigabytes of space and web access anywhere in the world, there are still times that an archive of your inbox may be desirable. Using Microsoft Outlook, creating a fully usable, portable .pst file of your inbox is easy!

Email Recovery

Accidentally deleted an email and need to have it recovered? Thanks to Office 365, your lost files may not be completely lost after all, if deleted less than 28 days prior. Office 365 has robust email recovery options and this tutorial will walk you through the steps to take if you have accidentally deleted an email and need it recovered.

Creating Rules in OWA

Email rules allow you to sort incoming email to separate folders based on information contained in email headers, such as the From: address, To:, Subject:, etc. This functionality allows easy management of your inbox.

Outlook Web App FAQ 


Microsoft Outlook Calendars


Calendar Sharing for [Windows] [Mac]

This Information Technologies Services tutorial will demonstrate how to share calendars with contacts in Outlook 2016 for Windows or Mac.

Publishing Calendar Availability

This tutorial will demonstrate a quick method for publishing your Outlook calendar availability, from OWA, anonymously on a webpage.

Adding a Resource Account to Outlook

In this tutorial, you'll learn how to add resource calendars (rs accounts) to your UI email in Outlook 2016.

Connect to AirVandalGold Wireless Internet [Windows] [Macintosh] [iOS] [Android]

This tutorial will assist you in connecting your machine or device to our wireless network; AirVandalGold.

Connect your device to wired Ethernet on campus

This tutorial will guide you in finding your computer's Ethernet MAC address and wallplate ID and connecting your workstation to the wired internet at the University of Idaho.

Finding your MAC Address in [Windows] [Macintosh] [iOS] [Android]

This tutorial will walk you through how to locate your device’s MAC address on your desktop or mobile device. Every device has a unique identifier for its network adapters. This id is called the media access control address, or MAC address.

Getting to Know Office365

The email client is just one facet of Office 365. Get to know Office 365 and the multitude of features it offers.

One Drive

This service will enable Office Online applications, allow online file storage, and provide new options for collaborating with colleagues, co-workers, classmates and instructors.

Office Mobile

Office is also available for use with your mobile device.

Office Online

Office Online includes Microsoft Word, Excel, PowerPoint and OneNote accessible through your browser.

Office Professional

Download the Office 365 Suite to your computer while you're affiliated to the University of Idaho.

Microsoft Skype for Business

Instant Messaging, Voice and Video Chat, Desktop Sharing, Whiteboard and more.

Connecting to Email

Built on the Microsoft Exchange system, Office 365 email provides a robust email system compatible with multiple clients and services.

Qualtrics Basics

Learn about the tool that allows users to create and administer surveys and web forms, and provides quantitative statistical analysis on the collected data.

Add a Survey to your Webpage

Qualtrics surveys and forms can be easily embedded to your UI webpage in Sitecore.

Connecting with VPN on [Windows] [OSX] [iOS] [Android]

Access to many UI resources, such as shared drives, Banner, etc., is limited to machines with UI IP addresses. If you are traveling or working from home, you will need to connect to the VPN in order to access these resources. This tutorial will guide you through installing the Cisco VNP client and accessing UI resources when not on the UI campus.

Installing Sophos Antivirus on [Windows] [OSX]

ITS offers Sophos Antivirus at no extra cost to all employees and students at the University of Idaho to help protect their machines from viruses and malware. This tutorial will walk you through installing the Sophos antivirus client.

Uninstalling Sophos Antivirus on [Windows] [OSX]

The Sophos license covers only active students and employees at the UI. When you leave the University of Idaho, you will need to uninstall Sophos. This tutorial will walk you through the uninstall process to completely remove Sophos and get your machine ready for a new antivirus software.

Sophos AntiVirus FAQ

This page covers frequently asked questions about Sophos AntiVirus. You can learn more about Sophos by looking through this page.

Install Office 2013 for Windows

This tutorial will walk users through installing Office 2013 for Windows using Office 365. This software is offered at no extra cost for both students and faculty/staff.

Install Office 2016 for Mac

This tutorial will walk users through installing Office 2016 for Mac using Office 365. This software is offered at no extra cost for both students and faculty/staff.

Outlook 2013 - Creating Rules

Rules in Microsoft Outlook allow you to manage your inbox and mail flow. This tutorial will go over rule use, explain the custom rule creation process and give several examples of popular rules.

Activate Microsoft Office

Microsoft Office software downloaded from ITS will need to be activated or it will expire after thirty days. This tutorial will explain how to activate the installation.

Student Print Quota

Students at the UI are credited an allotted number of print pages each semester, which is called the print quota. This tutorial will explain the print quota, how it works and how you can increase your print quota by purchasing more pages.

Conserving your Print Pages

This tutorial will present several common tips and tricks you can use to make your print pages last longer.

Wireless Printing in [Windows] [OSX]

Most of the student computing lab printers located in labs are "open," wireless printers, meaning you can connect with your laptop and print directly. This tutorial will assist you in setting up your laptop for wireless printing.

Networking an Office/Department Printer - Windows

Department printers can be accessed by department machines using the TCP/IP protocol connection method. This tutorial will guide you through networking your workstation to a department or office printer in Windows.

Installing a New Office/Department Printer

Departments or office printers can be purchased and set up by individual departments, but in order to have the printer be joined to the UI network and allow workstations to network to the new printer, ITS must be involved in networking the printer. This tutorial will assist you in gathering the information and resources you need to get your printer networked and ready to access connections.

Web Hosting at the University of Idaho

ITS offers web hosting for academic reasons for faculty and staff at the University of Idaho using our Webpages service. This tutorial will explain the basics of the Webpages services, its limitations and how to request web hosting space.

Accessing Your Website

If you have been approved for web hosting at the University of Idaho, you can access and begin working on your website in a multitude of different ways. This page will assist you in finding the easiest way to connect and being work or updates on your website in the Windows operating system.

Our Youtube Channel

All Videos

Playlist: UI Essentials

(Essential tutorials to get you up and running at the University of Idaho)

Playlist: New Students

(Introduction to the ITS services for new students)

ITS Locations

Physical Address:
Teaching Learning Center Room 128

Office Hours:
8:00 a.m. to 5:00 p.m.
 
Summer:
7:30 a.m. to 4:30 p.m.

Phone: 208-885-4357 (HELP)

Email: helpdesk@uidaho.edu

Map

Physical Address:
ITS Administration Offices 
Administration Building 
Room 140 
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 3155 
Moscow, ID 83844-3155

Phone: 208-885-6721

Fax: 208-885-7539

Physical Address:
TLC 132, Moscow

Office hours
M-F 8 a.m. to 7 p.m.

Summer hours
M-F 7:30 a.m. to 4:30 p.m.

Phone: 208-885-0570

Email: avhelp@uidaho.edu

Physical Address:
Teaching Learning Center 131
Moscow, ID

Phone: 208-885-6411

Fax: 208-885-0566

Physical Address:
Pitman Center (SUB)
Room 53
Moscow, ID

Mailing Address:
875 Perimeter Drive MS 4247 
Moscow, ID 83844-4247

Current Hours of Operation 
Mon: 7:30-4:30 p.m.
Tue: 7:30-11:30 a.m.
Wed: 7:30-11:30 a.m.
Thur: 7:30-11:30 a.m.

Phone: 208-885-2580

Email: records@uidaho.edu

Web: Records Management Website

Physical Address:
Pitman Center (SUB)
Room 124 
Moscow, ID

Office Hours:
8:00 a.m. to 4:30 p.m.
 
Summer:
7:30 a.m. to 4:00 p.m.

Mailing Address:
875 Perimeter Drive MS 4256 
Moscow, ID 83844-4256

Phone: 208-885-7522

Fax: 208-885-9208

Email: vcoffice@uidaho.edu

Web: Vandal Card Office Website